"The shade fabric is frayed along the sides, which makes it look pretty bad. Then on the third day, the clutch on my large shade failed, causing the blind to come crashing down to the floor. I called and they said they would send out a new clutch, but they never did. Even if they had, I have no idea how to change out a clutch or reattach the blind. I've left messages and not received a return call.
Another big problem is that Blinds.com takes no responsibility for the installers. My installer made a mistake and ruined one of my blinds. When he realized this, he ran out to his truck and drove away. Even my call to purchase a replacement has not been returned.
I should have just gone with Home Depot (who, ironically, owns Blinds.com). I used them in the past and they take full responsibility for the installation. If anything goes wrong, they fix it. Blinds.com is now ignoring me and I feel I wasted almost $1000.
If everything goes right, Blinds.com may be fine, but there seems to be no way for them to resolve problems."
"Terrible customer service. They cut my blinds too short and then refused to send replacements. They instead suggested that with the mounting hardware it was the correct dimensions, which is clearly not the case. The blinds were cut 4 inches shorter than specified and the mounting hardware is not even close to 4 inches high. To even get close to the dimensions I needed I have to unscrew the carriers on the hanging/sliding shutters almost completely out to where it's hanging by only a couple threads. I don't consider this a good solutions since it's very dangerous. They claim to have a 100% satisfaction guarantee on their site, but to date they have given me nothing but excuses and refused to resolve the issue. In addition they missed their delivery window by over a week and never bothered to explain why even after inquiring about it. I would take your business to a company that actually cares about customer service and doesn't just pay lip service to it. "
"This company is terrible, junk made in Vietnam and comes shipped from overseas. Does not seem to be any quality control. The mounting screw are such a joke they are unusable and this reflect the quality of the blinds throughout. They use masking tape to bind the edges. My blinds came with the mounting holes completely mis-aligned and they give you a really hard time even thought they say 100% satisfaction guaranteed. I am not satisfied and they do not seem to give a flip. Do not buy!"
"I will never do business with this company again. I was given a delivery date of 14 days after payment. It is now 60 days and counting. I cannot get any info from anyone. Do Not!! order from this company!!"
"Website says ships in 6 days. Complete lie. What a bait and switch. And after contacting customer service 3 times, still no blinds. And customer service cavalier attitude, "oh well sometimes it happens". Bad service. Horrible service. Run from this company."
"I placed my order on July 8th around 3pm. I called on Friday morning at 8am to change the width. I get an email on July 16th telling me it can not be changed. Oh by the the way the order will not ship for another five days and will take another 5-7 business days to arrive. Looks like this will be my first and ONLY order with blinds.com. "
"I bought blinds from them. They arrived with a broken end piece. That was back in February and 3 months later they have not been able to find or get a replacement. I have emailed and called several times to no satifaction. "
"bought wood blinds for four rooms, one was broken in box, second broke less than 24 hours after installing. Quality is crap. am going to return all 4 and buy somewhere else"
"Blinds are good quality, but the true estimate on shipping is far from truthful. My first 2 orders were both late, 1 by 2 weeks and 1 by a week. Of course, they had excuses and so I tried them again and now it has been 2 weeks past their estimated time. And once again, they have come up with another excuse, this time the weather. That would be fine for a few days, but we are looking at 12+ days past estimate. So if you are not concerned with a reasonable delivery, they have good blinds."
"Horrible, unreliable...After two weeks I contacted them because their web said the blinds are still prepping. They found out they didn't even started working on them! so basically if I didn't contact them, they have no idea about my order...Customer service offered me expedited shipping, like I should be thankful for it and for their mistake. Worst response from customer service...that should tell you a lot about the company... "
"So far I love them. Great customer service. I forgot I wanted tilt wants instead of cables and they shipped them out to me for free. They also helped with the installation and the CS reps got back to me very quickly. I will definitely use them again for future blinds purchases."
"Awful experience. Hardware was not in the packaging for one of my blinds and they totally dropped the ball on correcting it. Their policy is only 2 day air and since I called on a Saturday they couldn't fulfill it until Monday and then it didn't get shipped until Wednesday for Friday delivery. A whole week! If you make a mistake, wouldn't you overnight to correct?"
"Fantastic site... Employees were very helpful in the ordering process. I ended up with a bali roll shade for my sliding glass door. When I had an installation question, I received a very quick response to my email. I use this shade 6-8 times every day as it is a south facing window that has alot of sun coming in, and is also the door we let our dog out frequently. It goes up and down 5-6x a day. 18 months later when the roll mechanism failed the promptly sent out a replacement. All FREE OF CHARGE. I was shocked... and very happy. Thanks again blinds.com and I will be going to you first for all my blind needs in the future."
"Colors on web site are way off and the "satisfaction guarantee" does not cover color.
We got honeycomb blinds made and picked something that looked like an earthy red on the web site. We got a light brown. We're not talking about the color being a bit off in tint, hue, or intensity. We're talking other side of the color wheel.
No satisfaction after I contacted the company. They offered to remake a new set of blinds for 25% off. No thanks! Why would I let you make even more money off of me after leaving me stuck with brown blinds?"
"This was my second order from blinds.com. I am very impressed with both their service and quality of the product. We opted for their deluxe wood blinds and they make the windows look beautiful. They really, really make the rooms that they are installed in. The product was delivered timely and the installation was easy. My first order I made a mistake on the measurement and then sent me a brand new blind within a week to replace it at their expense. The blinds were not cheap but they don't look cheap either, if I wanted a cheap blind I would have just gone to a box store. I will shop here again and again, very good! About the only thing I can complain about is with the second order it took a little longer because they ran out of some part that had to be used, it took about two weeks longer than I anticipated but it was not the end of the world so I'm not marking anything down for it, they communicated what was going on and that is all I could really ask for."