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Verified
5/5

2019-12-05

YAY

"It was extremely easy to use and understand the website. I had no difficulties booking my trip at any step. Thank you "


Verified
5/5

2019-12-05

Happy

"Quick and easy! Great deals"


Verified
5/5

2019-12-05

customer service rep - Len

"Len, was very
Helpful as I have never booked a vacation online
"

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Verified
4/5

2019-12-05

Not bad for the first time.

"We got a great deal on our trip. "


Verified
2/5

2019-12-05

Disappointed

"Just checked in. We paid for a pool view and got parking lot!!"

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Verified
3/5

2019-12-04

Bookit- mex May 20

"Made reservations online & the price was $2481 for 9 nights @ Valentin Imperial Maya 5/6-5/15 when I booked & then $63 was somehow added to the final price ($2544) after I used my credit card to book w installment payments - why did the price go up?? "

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Verified
3/5

2019-12-04

Customer Service

"Some of the representatives need to get customer service training. My representative wasn't to helpful with a attitude until she realized how many people I was booking. "

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Verified
5/5

2019-12-04

vacation

"awesome customer service friendly helpful answered every question "

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Verified
1/5

2019-12-04

No free cancellation within 24 hours of booking.

"Frist time used it. 30 minutes after booking, found cheaper with same hotel and better flight in Expedia. No free cancellation within 24 hours of booking. No recommended."

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Verified
3/5

2019-12-04

A little disappointed

"Tried to book trip on sunday evening and due to glitches in the system it didn’t go through.what the sale price and coupon code on upgraded rooms we were happy with the price for 7 days. But the next day when I booked we got 6 days and no upgrade in room all for more money, I called and asked about price match since i emailed it to my husband via their website and they were not able to honor price! "

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Verified
5/5

2019-12-04

BookIt does all the homework for you!

"The booking experience was fantastic. The site provided hotel recommendations for my trip to the Bahamas at an outstanding price! The only issue I had was during the payment process. The site seemed to get hung up for a moment and I wasn't sure the payment process completed. They sent me a confirmation email right away which relieved my concerns. "

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Verified
3/5

2019-12-04

Just ok

"Was not able to receive the $200.00 credit that was advertised when I signed up to be a book it member rather false advertising but the help desk gal was extremely helpful in getting my reservation to go thru."

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Verified
5/5

2019-12-04

All Inclusive

"Excellent knowledge provided on rom details and packages "


Verified
5/5

2019-12-04

Awesome Customer Service

"We had to call in because the website wasn't working properly and the Rep was super friendly and very helpful. Would highly recommend and will book future trips with Bookit."


Verified
1/5

2019-12-04

Do not Book It

"First, I spent over $4000 going to Cancun with my 2 child and my wife on Feb, because our Anniversary and her birthday.
2 weeks after, Bookit.com called me regard of my reservation, saying " ur
Junior Suits Swim out is no longer available due to your childs age restrictions. Must be over 15 years old for safety."
Operator told me to rebook the different room. But there isn't any!!!!!!!!!! 2 weeks after?????
How about the price after 2 weeks?
So, here is my question, why it didn't rejected while I was booking it,
I clicked the age of 7 and 9 years old. It when through.
Don't they have some kind of filter system?
Operator Asked me to call Cancun hotel if I could get the room? Really?
Nothing, Nada, gone, bye bye. Sold out!!!!!!!!!!!
Second, I had to rebook the hotel
spending almost 4 hours.
Now price? Sky rocket...
Third, They forgot my son's middle name!!!!!!!!!!!
I did called, and then operator said
" should be fine"?
Missing middle name?
Sure, what is TSA reject?
Bye bye Cancun!!!!

What if it happen to you?
It's not over yet.. I have to call back
I
I will post this on you tube...
How unhappy I'm with BOOKIT.COM

"

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