"Online was easy but calling into customer service was a joke. They we're rude short and with no knowledge of the packages or even simple questions"
"Everything was fine until putting my personal information in. It kept making me do it several times! "
"So I was charged more than I had thought I paid for when I booked. When I got the confirmation it was $50 more than what I thought I was paying. When I tried to call customer service, I was put on hold forever. When making a new booking, you get to talk to a person right away...interesting. It looks like their priority is to make the sale but not to keep their customers happy."
"Very informative and give you all the information to book the best trip. I always use you site"
"It is very easy to use website. I have used Bookit for multiple bookings in the last few years. "
"It was so easy to book with BookIt thanks
"
"it was a most pleasant experience. The agent was helpful and knowledgeable"
"I booked expecting to get the price listed only for them to tell me my price has almost doubled after accepting my payment "
"I was skeptical at first when I started to navigate the site. However, it was so easy to do searches and compare different destinations and different choices at those destinations. I have been dreaming of a Caribbean vacation since my teens (that's a long time ago). Being on a budget, in our fifties and raising a third set of twins. . . well, that dream seemed out of reach. Bookit.com has made that dream a reality. And at a precious time in our lives. My husband and I get to celebrate our 30th wedding anniversary in Punta Cana. Thank you all for making the vacation of our lives one that we can afford."
"Noooo[oooooooooooooooooooooo"
"We were able to look at different resorts and compare prices easily. We found great deals and the coupons that Bookit offers are a great bonus! The booking process was easy and painless and we cannot wait for our trip! "
"Using your webpage was pretty easy. Found what I was looking for and for a great price. "
"The booking process was easy and painless! We are excited about our upcoming trip! Thanks."
"I normally like Bookit, and I have used them several times in the past, and it was a good experience. However, I never had any problems in the past, therefore, I enjoyed the ease of booking my own vacations and taking my time to choose the right one. But today, I booked a 7 day beach trip for my birthday and I took advantage of the $99 down plus 6 payments plan. I thought it would be great until I carelessly noticed that I misunderstood the withdrawal dates. They take place every two days as opposed to every week. Granted my trip is in 30 days but seriously, what’s the point if you have to pay every two days.
Yes, it was my mistake for somehow misunderstanding that, even as ridiculous as it is. So I tried to call to schedule 3 doubled payments instead of 6. All I wanted was to talk to a rep that could help. There are lines for booking trips and lines for booking issues. If you want to book a trip, you get right through. If you have an issue, you are punished immensely.
I ended up on a hold line two times for 20 minutes with no answer while listening to loud Caribbean style headache invoking music that I think is designed get you to give up. I hate feeling like there’s no support when issues arise. That’s how I felt."
"Always professional great customer service will always book through bookit they are awesome "