ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2010-09-15

"This is the second time that I have used BorrowLenses.com and they are fabulous to work with! No problems with shipping...had them the next day!

Will definitely use them again!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-09-15

"This was my first order with BorrowLenses.com and I chose a Nikon F2.8 24-70 lens and I also ordered a Nikon D90 body. The D90 had not been returned from a previous hire so they contacted me by phone and email and offered me an upgrade to a D300 body at no extra cost. I arranged for the pick up service and when I went to the pick up point, my order was ready and waiting and the collection was easy efficient and without any incident. Everything was in great condition and worked flawlessly during the 3 days I had them. Returning the equipment was a simple matter of taking the package back to where I conveniently picked it up. Had it checked off and then headed back home. Really easy and hassle free. I will definitely be using BorrowLenses.com again and can definitely recommend them. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
4/5

2010-09-14

"Overall the equipment was in excellent condition ready to use. One complaint that I do have to make is when I came to pickup my order, the person at the front desk only gave me half my order not reading the whole order, and then forgetting to give me the battery and battery charger included in my order. Human error, but should not be that significant "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-09-14

"This is my 3rd time renting from BorrowLenses and just love it. The guys there know what they are talking about. Their new location is awesome. And their products are sooo great to rent. They are very friendly and I would and will rent from them again. Very excited to hear they are having a sale in November!!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-09-12

"Awesome service. Will definatley use again. Not sure how they manage to do this without requiring deposits. Bravo BorrowLenses.com. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
2/5

2010-09-11

"I was upset at the performance of this lens. It wasn't holding focus and the lens cap barely stayed on.

If you could pass that along to the retailer who rented the lens I would appreciate it.

What is your guarantee on your rentals?
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-09-10

"Helpful, competent , and excellent gear. Made my trip to Africa a success.

I would use them again and reccomend them very highly.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-09-10

"I am not one to typically write reviews; however, I am compelled to praise this company because of how rare it is you get the level of service that I received from Borrowlenses.com.

I ordered the Canon 35 mm 1.4L, Canon 50 mm 1.2L, Canon 85mm 1.2L, and Canon 100mm MacroL, on a Friday and received my order on location Saturday. They are all great lenses that arrived in perfect condition.

The process for ordering was very smooth, especially considering there are no full product value deposit requirements.

I HIGHLY recommend Borrowlenses.com, especially when you have tight time constraints. Extremely helpful staff as well.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-09-10

"I found the rates at borrowlenses.com very reasonable. I was very pleased to use a special lens to shoot an outdoor wedding. I was considering purchasing the lens and loved trying it out first. I will use borrowlenses.com again and have already recommended them to fellow photographers.

A pleased customer!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-09-08

"I've borrowed photography equipment (i.e., lenses) from this company more than once. Every time I have had a great experience.

The transaction is always easy, and I have never had any problems.

I definitely recommend this company!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-09-05

"We ordered the Nikon 18mm--200mm DK/VR II lens for our 10 day trip to Gran Tetons/Yellowstone NP. Picked the lens up on 8/21/10. Mark explained the workings of the lens to me and off we went. Returned the lens on 8/31/10 and all went perfectly. Received contact/status emails and a all is well message two days after we I returned the lens. This was a perfect rental from start to finish...110% satisfied from start to finish!! I will return for sure!!!! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-09-04

"Stellar customer service! I was apprehensive of renting or leasing a lens, they are so expensive to replace and there was no guarantee that I was going to get what I was ordering. I read a few reviews about borrowlenses.com, and decided to try it out with insurance for a month. It was simple and easy to order, and I recieved my lens in 3days. When the package got here, the filter was not in the package. I was a little freaked, but called and talked with customer service and they ended up shipping one out right away. I ended up keeping the lens for an extra 2 weeks, and would never have let it go if I could! Shipped it back, and a few days later I recieved an email thanking me for taking care of it, and that it was in excellent condition. I will definately return, and have already given recommendations out to friends and family about using borrowlenses!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-09-03

"I rented the Canon camera G10 for quick shooting while on a photo workshop. Due to a late return on the Canon G10, BorrowLenses sent me the Canon G11 to use. Quick thinking on their behalf since I was schedule to leave the next day.
It's great working with professional such as BorrowLense. I highly recommend them to everyone.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-09-03

"Aside from allowing me to use a lens that I would otherwise never be able to afford for my European vacation, borrow lenses have been wonderful. They have excellent customer service, and even a "real" person you can communicate with, not just some order line. The service was fast, well valued and more than I could of asked for. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-09-02

"Excellent service! I was extremely satisfied with the equipment I rented. I would definitely recommend them to friends and family and will definitely rent from them again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A