"Excellent company to work with. I was very happy with the service they provide. My lens arrived when I expected and shipping back was very easy to do. Will be using this company again very soon."
"Just returned my first rental with your service. The lens arrived in perfect condition and worked perfectly, I am very pleased with the results. I've been looking for a place to rent equipment for professional jobs and while I normally go to a retailer like Samy's I thought I'd give your service a try. I'm very happy, you made the rental process super easy, you've definitely earned a long time customer. I'll highly recommend you to my fellow photographers. "
"This is a good service that we are inclined to recommend - we've used it twice and have been relatively satisfied. Since we aren't very good with technical stuff, it's a bit tricky, but manuals are usually available, either from this company or the manufacturer. Staff seems knowledgeable and helpful, and there seems to be a lot of equipment to choose from, whether you're an amateur or a professional. This company is a nice option to have, especially if one is considering a future purchase, want to learn, or have only a temporary need."
"Absolutely awful. No customer service whatsoever. They sent me the wrong lens, and I tried numerous times to contact them through email, phone, even Twitter. And they just ignore me! Completely ignore me! This is my first time using them, and for sure also my last. I'm contesting the charges and filing a complaint against them with the BBB. It's absolutely mind-boggling that anyone would treat their customers in this way. STAY AWAY FROM THEM. They simply don't care. Awful, awful company."
"I have rented from BorrowLenses twice this year. The first time when I was traveling to Hawaii and I rented a Nikon 70-200 2.8, and a Nikon 17-55 2.8, and a 1.4x teleconverter. And I just rented the Nikon 70-200 2.8, a Nikon 12-24 f/4, a Nikon 105 2.8 micro, and a 1.4x teleconverter for a trip to Costa Rica. The rental process was extremely easy, they shipped the equipment to my place of work so I could sign for it and the return label made it easy to ship back. The equipment was in like-new condition, worked flawlessly, and the resulting images were of professional grade. The easy to navigate website, comprehensive product descriptions and reviews, and the much appreciated easy to modify 'cart' are just some of the reasons I will continue to use BorrowLenses in the future. "
"I have used Borrow Lenses a few times now and really can't say enough good things about them. My transactions have all been online and have gone off without a hitch. The service is great, prices are fair and it's so easy to use. If you need to rent camera gear, rent it here."
"I am in the market for a 50 mm lens for my Canon camera. I found Borrow Lenses and they were wonderful. I received the lenses on the day I wanted them, and the return was very smooth. I will definitely use this service again! "
"My first time renting from borrowlenses.com was smooth sailing. I chose the option to have the camera delivered to a local camera shop because I knew I wouldn't be home to sign for it. It was super easy to pick up there. Now that they offer delivery to FedEx locations, that is even EASIER! Just wish shipping costs were a little lower... or different rates based on the gear/timeframe you rent for. I think it was $29.95 for shipping (round trip). I rented a DSLR and a lens, so that cost wasn't too bad since I rented two items for two weeks. However, if I wanted to only rent a lens for a week, $30 is a steep shipping cost."
"First time renting camera equipment (Nikon flash & pocket wizards)...process went smoothly. Very convenient pickup & return location...overall pleasant, hassle-free experience."
"I love this company! Everything was so easy to return and use. I got my camera on the day I was supposed to and got great use out of it. They were very helpful and have clear instructions! I plan on using them again. "
"Great first time experience with BorrowLenses! I found the quality and cost to borrow the Canon 100-400 telephoto lens exceptional. Fast shipment and ease of using the internet to order was extremely smooth and efficient. I'll definitely use their service again."
"First time ever renting camera equipment. It was a great experience overall and will do it again when I need special equipment."
"I just used this company for the first time to rent a speedlite and I am really impressed with their service.
The parcel arrived on time and well packaged and the whole process was incredibly easy and convenient.
I will definitely be using them again."
"My first disappointment in borrowlenses.com - I had a lens rental lined up, and to my disappointment, they couldn't easily switch payment cards in their system and the only way to get my lens was to cancel my existing order and pray that the lens wasn't picked up before I hit ship in my cart. I obliged.
I was not told there was a cancellation fee, and I was VERY upset to find that less than a minute after the official release from borrowlenses over the phone was given my rental was picked up by another person.
This means I had to frantically find a new lens two days before I needed it for a wedding, and to my disappointment, I had to pay a significant amount more for the new rental. My previous selection was $75 with tax and shipping, this rental was $102 with tax and shipping - fund that I wasn't planning to spend and had no choice this late in the game.
I will likely rent again because its the only reputable company that I know of, but I am very disappointed in the service received this past weekend."
"I've rented twice from BorrowLenses.com, and each time was excellent. The customer service at BorrowLenses is excellent, and they really know their gear. The quality of the equipment has always been top notch, and the rental prices (even if you use their insurance, which is handy) is pretty reasonable. But being able to get equipment sent to you via Fed Ex - especially if you live outside the Bay Area is invaluable. If you need gear for a shoot, or just wanted to try out some different equipment, you definitely should check BorrowLenses.com out."