"I have been with Borrowlenses for the past 2 years. Their customer service is excellent. When I have concern/problem with my order, I contact them right away to get the order square away quickly.
This past week, one of the camera is acting up. It showed some dead pixels when I put the ISO above 2500. They sent me a replacement of it via overnight shipping. Not only that, they upgrade the camera to the next one (the Nikon D4) with no extra charge as they don't have the Nikon D3s in stock.
I highly recommend Borrowlenses to anyone, whether you need a back-up cameras/lenses or just want to try out the gear before you commit to buy it.
If you are hesitate to what to rent, call the customer service. They are so helpful and go the extra miles for you.
Thank you so much for your assistance to me Borrowlenses! Your staff are AWESOME!!!!"
"I just returned my first rental from borrowlenses and am already planning my 2nd rental out. Everything was packed securlely, they were super fast with delivery and confirmation. I would highly recommend them. "
"Excellent customer service! Camera arrived in perfect condition when expected, had a full week using it, and easily returned it with the included shipping label. "
"BorrowLenses.com is my new go to for video equipment rentals! Everything came as described and they took very good care of us every step of the way - they even added some adapters to our order that we did not anticipate needing but which turned out to be very useful. A+++ Customer service. Thank You!"
"Very easy to work with and products were in excellent condition when they arrived. Only issue I had was there was not a hood included with one of the lenses. I did not order the hood but the receipt stated it was in the package. Upon returning my gear I received emails asking for the hood. This was finally resolved thanks to the original receipt from the camera place I picked it up at. They opened everything and marked that it was not there. Just make sure to check everything before you leave the pick up point. Borrowlenses.com resolved the problem and I would definitely do business with them again. "
"I have used the services of BorrowLenses.com twice. Their service is excellent and efficient. I have recommended them to friends."
"I rented a backup telephoto lens and 2x teleconverter for a once-in-a-lifetime safari trip to Africa. Everything arrived exactly on time and worked perfectly. I couldn't have been happier with BorrowLens' service."
"Renting worked like a charm! Rented a nice Canon L lens on a Wednesday late around 1AM , and received the lens on Friday as expected for a week-end shoot. More important, the emails were VERY informative about all the steps in the process (pretty important when timing is paramount) and no angst was created during the whole process as there was total transparency! The lens was in an impeccable state and the check-in/return instructions clear. I'd definitely rent from BorrowLenses again!"
"I needed a lolng lens for the restart of the Great Chesapeake Bay Schooner Race. BorrowLenses delivered! Easy, cost effective and perfect for the shoot. I really can't ay enough good things about the way BL.com does business. Thank you very much I will be back"
"Delivery was fast and on time. I forgot to send the lens cap back and they were very nice about it and didn't just immediately charge me for it but gave me ample time to get it back to them."
"I have my own small photography business, and have a basic love of all things photography, especially lenses. This is my second order with BorrowLenses.com, and I can not say enough wonderful things about this company. Easy to order, excellent customer service, excellent products, extremely easy returns. On my past order, I tried the Canon EF-S 18-135mm f/3.5-5.6 IS STM. I am in love with this lens. The first lens I uses that had absolutely zero tracking. Any and all photography need that I have can easily be filled with this company!! Thank you!!"
"I had a very good experience with BorrowLenses. I placed my order for a lens late night on a Monday, picked it up the next Wednesday at 11am, and returned it the following week. The lens was in great condition and the pick up process was easy and fast. Price was also great – makes me rethink the idea of buying any expensive lenses at all."
"Ease of ordering was great. Pickup and return a few miles away greatly helped with logistics of pickup/return. Needed the lens for a specialized shoot. "
"The online reservation process is very convenient and easy. I will definitely be using this service again in the future. "
"Fantastic service. All questions were answered over the phone. The lenses arrived exactly on the day they were promised and follow up via email was prompt and very courteous.
Wonderful experience, will borrow lenses for my next vacation from them again!"