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Verified
5/5

2007-10-16

"Found a Nokia N800 in stock and at the best price of any vendor. Very nice real time availability function on their site let me know there were units available to ship from a So. Cal. location. There was a prompt email confirmation of the ship date & tracking number, and the item arrived in great shape on Tuesday after placing an order Sunday evening. Very pleased with their pricing and service!"

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Verified
5/5

2007-08-03

"I purchased the Lenovo x61 Tablet from Bottom Line Telecommunications (BLT) on July 29th knowing that the product was on backorder and not expected to be shipped until around August 6th. A few days following my order, the ETA on the product changed from August 6th to August 13th. This was concerning because I am heading to college and needed the notebook before the 13th. I quickly contacted BLT with my concern. I left a phone message for the company, and at 9pm that night (after they had closed) they called me back but I could not answer. So, instead of waiting until the next day to contact me, BLT sent me one of the funniest and most helpful emails I have ever seen from a company. It stated they would do everything they could to get me the computer before college. Well, they did just that. Today I received confirmation that my Lenovo x61 tablet had been shipped. Today's date: August 3rd. Thank You BLT for World Class Service! For the record I have not yet received the notebook, but I'm sure it will come later today, as Fedex posted it's status as "shipped."
-Evan D
"

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Verified
5/5

2007-07-31

"I originally posted a negative review regarding my experience with ShopBLT. David has since stepped up and provided me with an RMA to return the Kensington SNAP2 21" Privacy Filter that did not meet our expectations. The true test of a company is how things are handled when things don't go right. David has handled this situation exceptionally well. I will definitely consider ShopBLT in my future purchases. Bob
"

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wtt
Verified
5/5

2007-02-21

"These folks are fantastic. Never ordered with them before, but they had my HP LP3065 in stock. Got a call from them the next day offering me free ground shipping in the same amount of time as FedEx would have taken - who ever heard of a vendor choosing to not make money on shipping?! Monitor showed up early, service was great."

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Verified
5/5

2006-11-28

"I have purchased from shopblt.com once prior to this order and have nothing but good things to say. Both times, I ordered a product that was a Pro-Order item, and both times I received prompt communication regarding the status of when the item would be released and when it would be shipped. Unfortunately the most recent item I ordered has had its availability delayed a couple of times. I searched and searched and have found that every online retailer except amazon.com is showing the item still on back-order. If I were not so anxious to get the item I would have not cancelled my most recent order and order with Amazon (who must have may a huge order to limit the stock for everyone else). I will continue to look to shopblt.com for future items, maybe not for the prices (which are amazing) or the selection, but because of the customer service."

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EIT
Verified
5/5

2006-10-30

"Just a note to say I received my software safely. This is my 3rd experience with this store and they always exceed my expectations. I received immediate email confirmation of the order, and a subsequent shipment notification with a tracking number from them.The entire turn around from shipment to delivery was about 5 days; very impressive for an international order! BLT provided amazing service at an unbeatable price, what else can one ask for? I would definitely buy from again.

Ciao from Italy
Aldo
"

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Verified
5/5

2006-10-09

"There was great communication from the seller and they had the best price on the TV I was looking for. They responded promptly when I contacted them. I would recommend BLT.com to anyone, and I'm looking forward to buying from them again."

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Verified
5/5

2006-10-09

"Ordered an hdmi blade for my plasma tv. They had a great price and the entire ordering process was smooth. I received my order in 1 day while only paying for ground shipping (credit the ability of shopblt to ship from the closest warehouse with available stock)! I wouldn't hesitate to use them again."

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Verified
5/5

2006-09-27

"This is my first time ordering from BLT. I must say their service is very fast, I received emails at every turn and my order arrived overseas within 5 business days. I will definitely order from them again, I would say the only complaint I would have is navigating their website, not bad just not as user friendly as I would like. Great prices, reasonable shipping and good service."

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Verified
5/5

2006-09-14

"I placed an order and had to cancel. This was all my fault, but customer service was really helpful with very quick response. I will definitely consider to shop at this store next time."

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Verified
5/5

2006-09-12

"ShopBLT had processor in stock, and priced lower than others at the time. Item was received in a timely manner. Email commuication was prompt and courteous. My thanks to David, Joan, and ShopBLT.
Roger Sawyer
"

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Verified
5/5

2006-08-07

"Long story short - After a couple of communication errors, of which I am partly to blame; BLT took the high road when they could have easily told me to go elsewhere for my purchase. Nice guys to deal with, very patient, and willing to take that extra step for their customer. "

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Is committed to quality products and services
Is consumer focused
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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
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Verified
5/5

2006-08-04

"BLT handled the pre-order business very well. I had ordered a Core 2 Extrme Conroe CPU, a very popular new product. BLT kept thier availability up to date and responded promptly to my inquiries. As soon as they received thier shipment of CPUs, they sent mine to me. I might also mention that even though maney people wanted this premium product, BLT did not charge an inflated price as did so many other places. I will definitely shop with them again!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Being trustworthy
Being easy to reach
Making decisions on their own
Resolving problems
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
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Verified
5/5

2006-07-10

"BLT provided excellent service, with email responses from both the Operations manager and the Sales manager when I had questions. The shipment and delivery was prompt, and the products were in excellent condition. Initially I was reluctant to purchase a large plasma TV online, but BLT provided amazing service at an unbeatable price. I recommend them without hesitation!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2006-07-03

"All I can say is, "Wow"!!!
Outstanding prices, service, and support.
A rare find today in internet sales.
You can count me as a "Satisfied Customer".
"

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