"I originally posted a negative review regarding my experience with ShopBLT. David has since stepped up and provided me with an RMA to return the Kensington SNAP2 21" Privacy Filter that did not meet our expectations. The true test of a company is how things are handled when things don't go right. David has handled this situation exceptionally well. I will definitely consider ShopBLT in my future purchases. Bob
"

"These folks are fantastic. Never ordered with them before, but they had my HP LP3065 in stock. Got a call from them the next day offering me free ground shipping in the same amount of time as FedEx would have taken - who ever heard of a vendor choosing to not make money on shipping?! Monitor showed up early, service was great."

"I have purchased from shopblt.com once prior to this order and have nothing but good things to say. Both times, I ordered a product that was a Pro-Order item, and both times I received prompt communication regarding the status of when the item would be released and when it would be shipped. Unfortunately the most recent item I ordered has had its availability delayed a couple of times. I searched and searched and have found that every online retailer except amazon.com is showing the item still on back-order. If I were not so anxious to get the item I would have not cancelled my most recent order and order with Amazon (who must have may a huge order to limit the stock for everyone else). I will continue to look to shopblt.com for future items, maybe not for the prices (which are amazing) or the selection, but because of the customer service."

"Just a note to say I received my software safely. This is my 3rd experience with this store and they always exceed my expectations. I received immediate email confirmation of the order, and a subsequent shipment notification with a tracking number from them.The entire turn around from shipment to delivery was about 5 days; very impressive for an international order! BLT provided amazing service at an unbeatable price, what else can one ask for? I would definitely buy from again.

Ciao from Italy
Aldo"

"There was great communication from the seller and they had the best price on the TV I was looking for. They responded promptly when I contacted them. I would recommend BLT.com to anyone, and I'm looking forward to buying from them again."

"Ordered an hdmi blade for my plasma tv. They had a great price and the entire ordering process was smooth. I received my order in 1 day while only paying for ground shipping (credit the ability of shopblt to ship from the closest warehouse with available stock)! I wouldn't hesitate to use them again."

"This is my first time ordering from BLT. I must say their service is very fast, I received emails at every turn and my order arrived overseas within 5 business days. I will definitely order from them again, I would say the only complaint I would have is navigating their website, not bad just not as user friendly as I would like. Great prices, reasonable shipping and good service."

"I placed an order and had to cancel. This was all my fault, but customer service was really helpful with very quick response. I will definitely consider to shop at this store next time."

"ShopBLT had processor in stock, and priced lower than others at the time. Item was received in a timely manner. Email commuication was prompt and courteous. My thanks to David, Joan, and ShopBLT.
Roger Sawyer"

"Long story short - After a couple of communication errors, of which I am partly to blame; BLT took the high road when they could have easily told me to go elsewhere for my purchase. Nice guys to deal with, very patient, and willing to take that extra step for their customer. "

"BLT handled the pre-order business very well. I had ordered a Core 2 Extrme Conroe CPU, a very popular new product. BLT kept thier availability up to date and responded promptly to my inquiries. As soon as they received thier shipment of CPUs, they sent mine to me. I might also mention that even though maney people wanted this premium product, BLT did not charge an inflated price as did so many other places. I will definitely shop with them again!"

"BLT provided excellent service, with email responses from both the Operations manager and the Sales manager when I had questions. The shipment and delivery was prompt, and the products were in excellent condition. Initially I was reluctant to purchase a large plasma TV online, but BLT provided amazing service at an unbeatable price. I recommend them without hesitation!"

"All I can say is, "Wow"!!!
Outstanding prices, service, and support.
A rare find today in internet sales.
You can count me as a "Satisfied Customer".
"

"smooth transaction, shipped fast, product as advertised. The item was just a cheap adapter ("

"Do not shop Bottom Line Telecommunications unless you want very poor customer service and a CEO who tells you "sorry, dont care, contact the manufacturer", even though the item was DEFECTIVE. I only had it for TWO days, it quit working and I wanted either a replacement or a refund. The CEO of this company stated to me, "HE WROTE the return policy" and doesnt care what the interpretation of it is regarding defective merchandise, a customer cant return ANYTHING unless it is in the ORIGINAL packaging, regardless, defective or not. He told me I should contact the manufacturer. I did and the manufacture said the place that sold it to me should replace it. Horrific customer service, CEOs that should not be CEOs. Unless you want to throw your money away, go elsewhere. And tell your friends!
FURTHER: The seller's response to my review just confirms my review of poor customer service. Most retailers DO take merchandise back without packaging when it is DEFECTIVE. This is CUSTOMER SERVICE, they handle dealing with the manufacturer. Not shoving it onto the customer."