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Return/Replacement policy:
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Verified
5/5

2005-12-15

"smooth transaction, shipped fast, product as advertised. The item was just a cheap adapter ("

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Verified
1/5

2005-10-21

"Do not shop Bottom Line Telecommunications unless you want very poor customer service and a CEO who tells you "sorry, dont care, contact the manufacturer", even though the item was DEFECTIVE. I only had it for TWO days, it quit working and I wanted either a replacement or a refund. The CEO of this company stated to me, "HE WROTE the return policy" and doesnt care what the interpretation of it is regarding defective merchandise, a customer cant return ANYTHING unless it is in the ORIGINAL packaging, regardless, defective or not. He told me I should contact the manufacturer. I did and the manufacture said the place that sold it to me should replace it. Horrific customer service, CEOs that should not be CEOs. Unless you want to throw your money away, go elsewhere. And tell your friends!
FURTHER: The seller's response to my review just confirms my review of poor customer service. Most retailers DO take merchandise back without packaging when it is DEFECTIVE. This is CUSTOMER SERVICE, they handle dealing with the manufacturer. Not shoving it onto the customer.
"

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Ease of checking delivery status
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Overall technical support
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Resolving problems
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Verified
5/5

2005-10-04

"This is my 2nd experience with this store and they always exceed my expectations. They have great prices and super fast processing and delivery."

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Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
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5/5

2005-08-30

"We have become regular customers of BLT. They ship VERY fast, things are in stock when they say they are, they have the lowest prices I can find, and the customer service is great. "

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Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Making decisions on their own
Being knowledgeable
Resolving problems
Being easy to reach
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-08-03

"Excellent customer service and very good prices. Communication was excellent and shipping was very fast. Highly recommended."

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Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
Being trustworthy
Being easy to reach
Making decisions on their own
Resolving problems
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
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Web site being easy to use
Web site reliability
Speed of web site

5/5

2005-07-30

"I needed some Avery business cards for both my business and the motorcycle touring club I belong to. I looked at all the dealers Google brought up and found BLT to not only be less expensive on the price, but the shipping charges as well. I ordered then on the 28th of July, and they were in my mailbox when I got home from work on the 29th! ONE DAY?!?! I thought no one had customer service like this, until I placed an order with BLT. It won't be my last!"

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Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
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Verified
5/5

2005-07-29

"Very dependable. Excellent prices and fast shipping. Couldn't ask for a better vendor. Would highly recommend."

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Overall quality of the company
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Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
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Verified
5/5

2005-07-15

"Great seller, there was a problem with the shipping service losing my order, but BLT took care of it and I had my order in days. Great customer service, I would definitely buy from again. I highly recommend BLT."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being easy to reach
Being knowledgeable
Resolving problems
Making decisions on their own
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-07-11

"Fine reseller--I purchased a high end and somewhat rare stereo headset from them. Excellent web-ship setup with online inventory checkups and very courteous and informative sales and email reps, and a very smart email+order (shipment) tracking system. Top-notch web-business. If I were to setup my own web business I'd do it the same way as shopblt.com."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
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Verified
5/5

2005-06-30

"Very pleased with this company; they email me everytime there was a status change on my order, great communication. Normally they don't pricematch, but I bought an Antec P180 and 2 days later, I saw it on another site for around $12 and change cheaper, after tax and s/h, and they beat it by 1 cent! Responded next day; they have my loyalty for sure!"

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Is easy to do business with
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Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
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Delivering products damage free
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Verified
5/5

2005-06-22

"I purchased the long awaited Antec P180 performance case from them. I ordered on/around the 14th, and their "real-inventory status" said the item is backordered, but they are expecting shipment to come in on the 15th. On the 15th, I got an email from them saying that the item is in stock, and it will be shipping the following day. The next day 16th, I received a tracking number from them. Two days later, I recevied the item. The experience was great, no complains whatsoever. The only downside is that they do NOT have an order status online, but they do send you email and keep you updated on the status.

Give this company a try if the chance arise, I will definitely buy from them again if the chance arise.

Ka Wai Tse
"

Detailed Review Benchmark + -
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Is committed to quality products and services
Is easy to do business with
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
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Verified
5/5

2005-06-18

"Marvelous experience. ShopBLT.com had the lowest price on a just-released and hard-to-find Antec P180 case. I ordered knowing that the item was out of stock. No one had any. BLT, though, sent me emails almost every 72 hours apprising me of the situation, and then delivered the case before they even expected to have it in. I'm probably one of the first users in the country to get it and at a fabulous price. I can't say enough about how highly these honest folks regard their customers."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
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Verified
5/5

2005-06-03

"Fantastic prices and fantastic service. I purchased a printer plus 10 other items. I forgot to include one additional item, so they added that one to the original order so I wouldn't have to pay shipping.

All of this stuff (including the 100+ pound printer) arrived 2 days after the order!

I will definitely continue to use shopblt.com
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
N/A
Delivering products damage free
Being updated on the exact date the delivery was sent
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Overall web site
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Verified
5/5

2005-05-25

"I registered here just so I could say how great these guys are. I bought a PSP a while back, and if you have one then you understand that to find a memory stick larger than 512 is akin to getting a lifetime achievement award... its rare to happen, and if it is, you're lucky to get just one. I found a gig chip at an absolutely incredible price of 101. The only problem was I was well in line... roughly number 2000 or so. I received an email from shopblt a short while later, (a few weeks into my wait) informing me how sorry they were that the manufacturer had continued to push the date on their shipments back and they brought to my attention a new chip they just got in stock. It was a gig pro duo card as well, but meant for serious photographers. It went for a premium at 120... if you were to even buy a regular one at a gamestop or online retailer (presuming you were actually lucky enough to find one) they would charge you no less than 150 plus tax. Even at a "premium" it was an absolute steal. I jumped on it, and (waiting for murphy's law to come true) I didn't make any comments until it went in my PSP and worked. It has, and wonderfully so. I'm ecstatic. Thank you very much blt, you guys were absolutely incredible and if anyone is reading this, just do it - these guys are top shelf. They're where I'll be doing the rest of my shopping whenever possible.
"

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Verified
5/5

2005-03-09

"Incredible company! Recommend strongly! I ordered a Panasonic 42" Plasma TV stand from them and it arrived at my home on time for the exact amount charged online. Their Customer Service responded instantaneously to my eMail during ordering and shipped them out promptly same day. Not only that, they had the cheapest price in Froogle.

The stand is in great condition! Thank you, Bottom Line Telecommunications. You are the greatest!
"

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