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Verified
5/5

2005-02-13

"Excellent company, with great communication, kept me informed the entire process. I ordered an Acer 8104WMI from them and it arrived in my house, even though it was backordered, before most other companies had them in stock at all. This was the most essential part of the order because I had to leave for school, so I needed to get the notebook ASAP. They told me it would be here in time, and unlike many other online retailers, they stuck to their word! I even had a slight problem (my fault) and they helped me quickly and kindly sort it out, and had it [the order] all set up again, with at least two separate email verifications, with in minutes. They definitely, without a doubt, have my business again and I already recommended them to several people…great retailer, other should take notes…"

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Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Resolving problems
Being easy to reach
Making decisions on their own
Being knowledgeable
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
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Verified
5/5

2004-12-10

"CNET's price engine had listed several e-tailers that had a hard to find item I needed, yet all of those sites had mediocre scores on ResellerRatings. I eventually found the item I needed at BLT.com (through Google), and though I was leery and hesitant to use BLT (due to a limited number of (all positive) responses on ResellerRatings) I felt my odds were better at BLT and ordered from them. I definitely made the right choice and will do business again.

Received email confirmations and order was shipped on the first business day after the order was placed. Received tracking info next day and order arrived as scheduled.

This was a very pleasant experience! :)
"

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Overall quality of the company
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Verified
5/5

2004-12-06

"Awesome company!! I got my DVI cable in days. Highly recommended!! Also, great prices."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Overall customer service
N/A
Customer service making decisions on their own
N/A
Customer service being trustworthy
N/A
Customer service being easy to reach
N/A
Customer service resolving problems
N/A
Customer service being knowledgeable
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2004-10-04

"I've ordered twice from Bottom Line Telecommunications. Both times I received immediate email confirmation of the order and a subsequent shipment notification. Shipment was extremely prompt: in one case I ordered on a weekday afternoon and the item was shipped three hours (!) later; in the other, I ordered on Sunday night and the item was shipped Monday afternoon Their prices were very competitive as well, so all in all I'm quite satisfied."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Overall customer service
N/A
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Customer service resolving problems
N/A
Customer service being easy to reach
N/A
Customer service being trustworthy
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-09-23

"I rate them a 10 out of 10. The Nikon Coolscan V I ordered was backordered by almost all companies. BLT kept me advised by email of expected delivery dates. They shipped the day the item was back in stock (which was sooner than I expected), provided tracking numbers by the next day. The package arrived on schedule and was well packed. I was impressed with their prices and service. I would be nice if they had an 800 number, but they always answered emails within an hour or so, and if this keeps costs down, it is fine with me."

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Is trustworthy

Verified
5/5

2004-05-18

"I wish every online purchase was like this one...
Excellent communication from BLT sales: Immediate email confirmation of the order, very curteous and pleasant follow up from Stephanie and very prompt shipment.

Couldn't ask for more. Companies like this one need to be encouraged (after a recent horrible experience I had with LITEON customer service).
"

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5/5

2004-01-27

"Ordered on Monday, arrived on Tuesday. Cheap price, good communication, well satisfied."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-01-19

"hello,

i purchased a couple motherboards and cpu's and fans. there was a hickup in that the cpu's that showed up were not correct (they were xp not mp models). the sales rep was very helpful in sorting this out. i returned the chips and new ones were sent (before they had received my returns) and all went well from there. tracking was easy as we used fedex and number was provided immediately once they sent the order (which i recall took maybe a day or two).

all in all, i was quite happy other than the initial problem. i am sure in the end they made no money off my first order but i will try to order from them in the future to help them out given my good overall experience.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Making decisions on their own
Resolving problems
Being knowledgeable
Being easy to reach
Being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-05-27

"I ordered a 1G IBM Microdrive at a great price and had delivery within 3 days for a nominal shipping fee. I spoke with Harold Durel, Operations Manager, who was extremely helpful and personable. I would invite anyone seeking computer related components to definitely contact this vendor. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process