"I wrote a review a couple weeks ago, but it did not get published. It seems like Bowflex is baking their ratings by not posting negative reviews. My main complaint was that the customer was responsible for return shipping, which was not clear unless you dug into the return policy. The return policy language is vague. The other issue I had was holding on the phone for 2+ hrs to get in touch w/ customer service to get the required return information. While the lady that handled my return was professional and pleasant, the overall return process is horrendous. I ended up selling the bench on craigslist before the return deadline and lost less $$ than I would have if I had shipped it back."

"Ordered my M6 on 8/25, they charged my account. Then the funds were put back in my account. They recharged my account a week ago and then the charges have come out of my account again. Still showing order as "received". When I called to cancel my order, I waited for 47 minutes on the phone only to finally get notification that I had 38 minutes more to wait. Ridiculous."

"Placed a $2600 order, waited over 2 months for Bowflex to inform me that the order should be shipped "soon". No other explanations received on my multiple inquiries, not even an apology.

I was left with the impression that they are too busy to even pretend that they care about their customers, hence I did cancel my order. "

"The items I wanted were out of stock, at first. I placed my name on a notification for when they were in stock, not expecting any notification. I received an email when the item was in stock, and there was a time period where I could claim the offer. Shipping expectations provided were accurate. And the product is great! The ease of switching between weights and having such a variety in such a small space is so convenient. I would definitely recommend this product being bought directly from the seller."

"At a time when you try to order anything and cannot get it. This was stated it would take 4 weeks. On top of that we experienced fires in Oregon and California and although my shipment arrived 2 days later than they originally said, they kept us up to date. All parts were present, assembled easily and now giving them a try. "

"I just order the Bowflex Revolution. Waiting for it to arrive."

"Hello we need an update ASAP "

"Thus far, I cannot rate the product. However, as far as the customer service is concerned, I feel that Bowflex should have a better system in place by now to address customer concerns. I'm beginning to think that this might be customary and and I'm a bit concerned about trying to contact them if there are any issues with the product.
Trying to contact Bowflex is so far a nightmare. I ordered my bike on Aug 11 and I am still waiting. Call waiting time goes from 1hour to 98 mins to 78 mins and I usually give up because I believe that there's no one on the other end to actually take the call or perhaps they just might be asleep. I'm hoping that I receive my bike by next year when the pandemic is over because everyone seem to be blaming the pandemic for delays!"

"Awful experience☹. Checked on status of my order the status is received. I didn't get anything to date. When I call customer service the wait time was over 145 min.. that is over 2 hours! Still no avail"

"Long delivery dates that keep getting longer.
60+ min customer service call wait times.
Can't seem to get anyone to respond on email.
"

"I understand Covid has negatively affected businesses, but 90 minutes on hold...!!! Did I miss the memo on quitting my job if i wanted to peruse physical fitness, The Bowflex way??. My order is 8 weeks out (ok), but to cancel, cant afford to be fired from my job for being on my phone, Bowflex doesn't respond to my e-mail request to cancel (going on a week), and there is no chat function on the website, or a way for me to cancel online."

"The ordering process was easy"

"I am just glad i was approved for credit to get bowflex workout equipment when i couldn't get it for nordic track equipment. I got the m6 trainer because i prefer ellipticals for workout and bowflex were out of the newest max total trainer. I was able to use the credit for nautilius ellipticals but they were out of stock too. My next one will be bowflex dumbells/ barbels/bench/weight scale then bowflex revolution home gym or velcro bike in coming years. I recieved the bowflex mat on 9/9/2020 and waiting for the bowflex m6."

"Ordered a couple of weeks ago and the order still has not been processed. No update or anything.."

"Purchased dumbbells still no tracking number and no response from customer service."