"First I received a defective product, I knew it was the first day I it was installed. It took a week to get support to realize. Several tech would just pass and tell it may take 24 hours to setup, then after 24 hours the techs said it would take 48 hours. I found a tech that would listen, Determined the unit was defective. Second install was better but still had errors got the same run around as the first one. Wait 24 hours then 48 hours. Next, tech that was willing to work. I received a list of error codes and I was able to help the tech and programmer get the system working. I got the device installed and operational in the last minute. "
"I call today and this may be the 1st time I'm 100% satisfy with their service.
1.) wait time is 2 minute.
2.) Ely knows what my concern are.
3.) Ely research my request.
4.) Ely return with a solution satisfactory to me and Brickhouse.
5.) Win - Win situation for all."
"I don't know how on earth I paid for this product, which wasn't cheap and yet have to go through such a cumbersome process to verify with the picture of my credit card as well as my National ID, which seriously, didn't make any sense to me until now. It is not as if I bought a gun or something. The best part was when I asked for reasons, they simply replied that this is a requirement. ( which is still not giving an answer to my question directly !! )
Instead of trying to make the sale go through since I was prepared to spend with them (I have already provided my credit card info on the onset of the sale), they even told me that they may cancel the sale if I want it too. Now question : Why would you even want to get to that point of exploring a negative conclusion without trying your VERY BEST to exhaust ALL MEANS to assist a customer?
WHERE IS THE CUSTOMER SERVICE???"
"The Nathan helped me efficiently. Fast, quick and efficient jist like how i want it."
"Bien Andrade was very patient with me as we resolved numerous issues relative to reports and alerts. The only item he was unable to resolve was my inability to turn off my Nano Spark 5 GPS tracker. No matter what he suggested it would not turn off, so remains on even when I don't need it and thus draining power. He did offer to replace the unit if I cannot get it to work properly.
My only issue with Brickhouse is the wait time to speak to a technician - the recorded messages gradually increase the amount of time I should expect to wait.
Overall the unit is as warranted, and seems to perform well."
"Very patient, and clear with directions is how I would describe my experience with the technician."
"my overall Experience with brickhouse security was good I did get the first watch it didn't work brickhouse did waste no time send me a new and when it stop working for whatever the reason was they go out there way to help you and make it right I will always buy from BrickHouse Security and I tell all my family and friends about brickhouse I will be buying more things from them next week I will be doing a lot of business with brickhouse security I want to thanh brickhouse for been honest and giving you what you pay for keep up the good work you got my business"
"Wonderful tech support from Vin. He was able to resolve my issue within minutes. So polite and professional, a true asset to your team"
"Even though the price changed due to a higher demand of the product I wanted Adrienne was still able to get the product for the price originally quoted saving me $100. In my opinion she went above and beyond to make me a happy customer. Thank you"
"I am very satisfied with the customer service I received from the representative Vin on July 29th, 2016. I was having problems with my gps trackers for over a week and I was very frustrated for the inconvenience of not been able to track my devices and having to call customer service almost every day. Vin provided an excellent customer service and he went above and beyond to solve my problem.
I wish every representative cares about us, customers, as Vin did with me the day of my call. "
"We needed self contained motion activated recording camera. I live in a large city and couldn't find anything, and I did a Google search and luckily found your company."
"I was very frustrated trying to set up my camera. I called customer service and Paulo was able to walk me thru set up. He was patient and knowledgable."
"The customer rep was friendly, helpful, and knowleable. Thank you very much for great service, Janice
."
"Let me tell you! "There Should be Awards for Customer Service" The gentleman that I spoke to was very knowledgeable and extremely courteous not to mention patient with me. I am just leaning how to use and deploy the electronics we are starting to use in our company.
Thank you for your professional and courteous approach to your customers.
"FIVE STARS""
"Vin was a great help to me as I am not very computer literate. He helped me format my 64GB card for my Camscura Lux camera. He was very patient with me. Thanks for the great service and support."