"We ordered an Angel Eye Mini Cam with DVR back in September and barely got around to using it this week. We noticed that there were some audio issues with the camera and we were not able to hear the voices on the recording. When I called Sol, he was so nice and helpful and even though it is past the 90 warranty, he was able to approve a replacement return for our camera. Thank you so much Sol, I really appreciate your help today! You very easily could have just said no and you worked really hard to make sure I was happy at the end of the call. It is rare to find customer service like that these days and I really appreciate you and what you did for us today. Thank you again and again! "

"Extremely satisfied with customer service, very friendly and informed on products I'm interested in. The products i have ordered have been impeccable. Highly recommended your services to any and all "

"I was very happy with Paulo the agent I spoke with. Very detailed conversation a good listener. My equipment was upgraded:12 trackers and 1Nano 4 to a 5."

"Brickhouse is a company I can definitely trust. Their products are always great and up to date. I received a product that did not work. I was able to return or exchange it for a full refund. Out of all the products I have purchased, that only happened once. I will always check out Brickhouse for all my special needs."

"I placed an order with Brickhouse Security online for the first time on a Sunday night for an item that was shown as being in stock. On the following Friday, I received an email saying that my order had been cancelled because the item was discontinued and that a sales representative would contact me to discuss an alternative. At this point I cynically assumed that it was a dishonest site and that the salesperson was going to try to upsell me or sell an unrelated item. But actually, the salesperson (who phoned me that same day) was phoning because the item they had in stock was slightly different than the description online (different number of accessories). After confirming with me that I still wanted it, he was able to enter a new order for it that day and it shipped out to me on the next business day.

So overall a good experience. I very much appreciate that Brickhouse reached out about the discrepancy before shipping my order. However, it was 4 full business days between when I ordered and when they contacted me about the issue, so there's some room for improvement there. Also, part of the item (Taser cartridges) was already a full year into its 5-year shelf life when I received it."

"I am a New Jersey Licensed Private Investigator and I do a lot of hidden camera work in New Jersey and New York I want to personally thank and commend Gok Tezgor for his outstanding dedication and service he always goes out of his way to help and assist me. Thanks You Gok

Michael Mancuso"

"As I continue to upgrade and enhance my collection of covert cameras, Brickhouse Security has come through once again. I like the quality and selection of their cameras and feel as though I have found the best source for my business.
As I ordered yet another tool of my trade in the HD watch, I send my compliments out to Derick Severan for his assistance and professionalism in assisting my decision on which camera would suit my needs the best.

Thank you Derick and Brickhouse!"

"I ordered a complete new system for my business(replacing old out dated system). This included a new NVR and 23 cameras. The system itself was very user friendly and easy to install. The sales associate that helped with the purchase was very knowledgeable and if he did not know the answer he went above and beyond to get the correct answer(with their technical staff or call the manufacture). Excellent company to deal with! Will defiantly do business with again! "

"Claire was a very attentive Brickhouse Security representative on my issues with their notifications service to my mobile devices for my Morza equipment. This is what I consider as the best asset a company has and that is a knowledgeable employee like Claire. Job well done in a timely manner too. This is a unsolicited review. "

"Digital Breathalyzer, Item #273-642S

I received it at 12:45p on 1/18/17
I followed the instructions but it didn't work
I called at 1:30p to return but I was told they don't return before they troubleshoot first
I called at 4:00p on 1/20/17 and asked for troubleshoot and told I will be called back after they contact the manufacturer. I received a call at 5:50p saying that the manufacturer is not answering and that I will called on 1/21/17. No one called.

The gentleman I spoke to on 1/20/17 was very helpful and he tried his best.

The product is cheap.

I prefer to have my money back.
"

"Have no money and trust no one when I went looking for help to my problem the professional had patients with me as I tested her realness without hesitating or judgment. I found myself trusting some I don't know for the first time and got valuable information that I couldn't afford staying professional and obeying her companies rules still able to give all the information needed her name was Ruschelle and her gonly was to help and inform even tho I clicked on tab that put meverything to a sales help rather than tech she didn't push anything for sale and found me the cheapest I could afford and for the first time I'm actually going to buy when all I wanted was info for everyone else that does it the wrong way take note and see how u can still be good at your job without being a greedy selfish high pressured shark.......also I would check mark the box asking if I was asked to do this review but I asked her for a way I can inform her higher ups so they can recognize her performance but she said there is only a email for this survey and I agreed so I guess that box do sent need checking?"

"After installing the TrackPort 2.0 GPS Vehicle Tracker, I had several opportunities to contact BrickHouse Security's Customer Service department. On all occasions, the reps involved were patience, professional, and helpful. Such was especially true when, unfortunately, I had to request a return authorization from Paolo. During that conversation, Paolo attempted multiple ways to address my issue, but in the end my issue, tracker and owner physically separation, was not one to be resolved by Brickhouse. Nevertheless, I felt Paolo's attempt to find a way to solve my problem was extraordinary, and not expected. As a result, when a future opportunity to do business with Brickhouse arises, I will not hesitate to do so. "

"Bien was great and helped me get my Spark Nano set up and online! He was very patient with me as I was having technical difficulties on my end! Thanks Bien!"

"Janice has been a great help today in helping me with the placing an order and her customer service is outstanding, and because of her excellent help I will gladly order more products from BrickHouse moving forward."

"I received my order, but the unit is not working and text support just wants to send information and wait more. I've already waited 10 days. "