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0.00/5
Chance of future purchase:
1.25/5
Shipping & packaging:
5.00/5
Customer service:
2.50/5
Return/Replacement policy:
5.00/5

Verified
5/5

2015-06-16

"Good selection of covert video gear. Prices are reasonable. Some of their gear is unique. Very prompt shipment."

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Verified
5/5

2015-06-16

"Someone was coming into my apartment without my knowledge or permission. I needed a way to find out who it was. The Camscura micro cam I bought worked perfectly. It is undetectable. It times great video over a long period of time. It is exactly what I needed."

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Verified
5/5

2015-06-16

"I was pleased with the product.
The shipping was fast.
"

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Verified
5/5

2015-06-16

"I love the ease to use the device and the quality of the picture"

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Verified
3/5

2015-06-16

"Good experience - one product got damaged early on, but that was probably because I dropped it - some of the instructions could be easier to understand - maybe paraphrasing would help."

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Verified
1/5

2015-06-09

"JUNK! Zone Shield DVR Mantel Clock. This is a horrible piece of equipment. Poorly made. Fails immediately after the warranty runs out and fried the mini sd card. Also, when calling for support, I got a person in the Philippines who had no Idea what he was talking about. Person #2 was better but with no satisfaction."

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Verified
5/5

2015-06-09

"Shaneek Williams is a great asset to your company! She should be working in a supervisory or training role.
Site should be secured, https
"

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Verified
4/5

2015-06-08

"The service was excellent but I will not buy anything form US. The nany camera is too senstive and records every 3 minutes when there is movement but also records when ther eis no movement. Cannot return the camera for another one so there is no guarantee with your products."

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Verified
1/5

2015-06-04

"Do not purchase from Brickhouse! I purchased spark nano 4 and it constantly froze up and didnt keep up with vehicle. Anthony Rios told me i could purchase another one to determine if it was a faulty device or just satellite service in my area. Neither worked and now i am stuck with two devices that do not work. Why would i order another one to see if its a faulty device if i could not return one of them????? Too bad, im stuck with both now. They are professional deceivers, what seems like great customer service at first turns out to be heavy baiting to get more money. "

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Verified
1/5

2015-06-04

"Today was my very first interaction with the company. I created an acct and placed an order for an item I have been wanting to purchase for a while. Beforehand, I did research online and read great reviews which prompted me to place an order. 30 minutes after placing my order, I called Cust Srvc simply to ask a general question which was in what method was my order due to ship? Fed Ex, UPS, USPS, etc. I also wanted to know their Return Policy. The rep was rude and unprofessional and told me he couldn't find my order and pretty much couldn't help me. He also said since it's going to a PO Box, he'd have to cancel my order because they do not ship to a PO. I was livid that he threatened/stated he was about to cancel my order without my approval. Also the website confirmation askes you to "Check here" if shipping to a PO Box. Furthermore, I asked him had I not called would they have canceled my order with no justification and without my knowledge? He snottily replied "Yes". Makes no sense right? My thoughts exactly. I called back a 2nd time and a rep named Lizelle was worse and said she too cant find the order. I asked to speak with a Supvsr about 5 times and she refused each time stating she'd have to pull up the order first and then transfer but since she cant find the order she cant transfer me to a supervisor! So then I emailed the company asking to be contacted because I still don't have answers to my questions. An hr later I get an email stating my order has shipped and no, still no one has responded to my email by phone nor email. Interesting how it shipped when I was just told they don't ship to PO Boxes. The customer service sucks but I hope the products don't. I just hope I'm satisfied with this product when I receive it and I am never shopping with BHS again. -A Very Dissatisfied Customer

6/10/15 - UPDATED - I was contacted by Katie at BHS and she was very professional and courteous. She was eager to correct the problem and rectify it. She also apologized for what I had gone thru and sent me a free 32gb SD card for the inconvenience. I am very happy and appreciate of the acknowledgement. I will continue to purchase from BHS. Katie - hopefully you are reading this, as I have no direct # for you. I did experience a problem when I received the device and had a question about it. Technical Support (Lizelle) was not able to assist. Would you please give me a call back? Thanks so much :)
"

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Verified
1/5

2015-05-08

"I had a terrible experience. the product I bought was defective, and they were very slow to replace the defective item. also the 64 gigabyte micro SD card was defective as well. so now I'm waiting for a replacement for that.I thought brickHouse Security was supposed to be one of the best security surveillance equipment. I never liked purchasing sensitive equipment through the mail, and this is why"

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Verified
5/5

2015-05-07

"Great service. Shipping was prompt and accurate. Have not tried out my device yet, bit based on the service so far I'm sure it will work as stated. Thank you."

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Verified
1/5

2015-05-04

"I am extremely disappointed in this company & I still do not have my purchase working. I have called customer service twice and I am currently on hold again. When I ordered the product which is for my business I specifically asked for direct signature required. If that was not possible I would have had it shipped to another address. The package was signed not by me and delivered to my office by another colleague. I called again today trying to get someone in technical support since the product is not working. On both calls I got someone in the Philippines! I requested for US technical support and was told they were busy and would call me when someone becomes available. I have been on hold again (which has been way over 10 min.) as I now write this review. This product should have been up and working days ago! Was on hold for 20 min with no one answering in technical support. I have just hung up!

May 5, 2015: I did receive a phone call this morning at 9:51 am from BrickHouse Security. I spoke with a representative for just over 4 min. She informed me that she would be sending me an email with some instructions to "format" my product which I received and followed. I asked to have someone please follow up with me by phone today between 1 & 2 PM EST. The representative confirmed someone would call me back. I have not heard from BrickHouse or their technical support and my product is still not operating as of this evening at 5:50 PM.
"

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Verified
1/5

2015-05-01

"Ordered the product on the 4/14/15 with specific shipping instructions. BrickHouse could not accommodate the request. After spending to much time on the phone with your foreign Customer Service Call Center i requested the item be shipped to my home. The CS agent assured me this would be no problem. 2 weeks went by with no delivery. On 4/30/15 i inquired about the piece and was informed it was approved for shipping. What would have happened had i not inquired?"

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Verified
5/5

2015-04-28

"Anthony did a great job thanks!"

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