"I was promised that my order would be shipped via overnight UPS (which I paid for) and was told the same by the customer service representative, as the timing of my order was very important. The order never arrived and they don't know when it will be shipped, which is a very big issue. I would have purchase the unit at one of the other on-line retailers who had it in stock and ready for delivery."

"I would like to commend Ms. Colon for her great efforts in solving the problem I had with one of BrickHouse Security's products. Her excellent knowledge of the product and its operation made it easy to go about solving the problem. She got out of her way and went the extra mile to be sure that the problem was taken care of. Ms. Colon is a great asset to BrickHouse Security.
BrickHouse Security should be proud to have Ms. Colon as an employee."

"DONT USE THIS COMPANY!
Let me first off say I did not purchase the product from Brick House Security, I was giving the product from a private detective. The lack of communication at Brick House is shocking, they have no clue what is going on. I wanted the tracker for our company truck and all I needed to do was transfer the service to my name. The Private Detective contacted Brick House Security 3 times giving them approval to transfer the service in my name 9/12-9/18. She even copied me on the e-mails she sent them from proof. Whenever I called to see why it wasn't working they had no clue what was going on and I spent HOURS on the phone with them.

Then we got the transfer......on 9/18/15. Haven't been able to get it to work since. Again, multiple calls and HOURS on the phone I did what the last resort was, try it in a different car. Well that didn't work either so I called them. Come to find out, it wasn't compatible with the company truck or my personal car. I spoke with 4 people today with the worst customer service and 2 hours of my work day gone. So this is how it went...
First person, called to tell them it didn't work in the second car. They then tell me it doesn't work with my vehicles and that I need a different one. He told me that I could exchange it for just the price difference of another one. Well I was asking him specs about the other one and he couldn't give me a straight answer. He told me it would stay charged for up to 6 months. But from what I was reading on the website it stated something different. So I questioned him. He couldn't give me a directed answer so then he transferred me to a nice lady in sales. She answered my question and told me that one would only last a week charged that I actually needed a HCT Micro. She told me I could do the transfer to but she had to transfer me back to the department I started at. So then comes the third guy, Lino Viola. He then tells me I can't transfer for the price difference and I need another device. After arguing and him talking to his supervisor he told me he could give me a new device for $90. I then told him I had multiple companies and he knocked it to $70 still no refund on the previous month of service that I was unable to use. I told him..."Fine, cancel everything refund my money or I will dispute the monthly service through American Express, and I will take my business elsewhere." Phone call ended.
Then he called me back saying he would do the $30 price difference for the new device but not going to refund me for unused service the previous month. I asked to speak to his manager or supervisor and he kept telling me that he talked the manager or supervisor himself. I told him I didn't care because I wanted to talk to them. He never wanted to transfer me, which is funny he kept putting me on hold to talk to them but when I wanted to talk to them they were "busy." So I got the name CJ from Lino. He told me he was going to put me on a call list but at this point I didn't believe him. He kept trying to get me to make a decision I told him I was not accepting or declining until I talked to CJ. After we parted ways I called Brick House Back and asked for CJ, she was busy but she did call me back. She told me she would do the $30 device difference but not refund me for the past month of service I could never get to work. I told her to cancel everything and I would go somewhere else.
I went to LINXUP. I actually talked to an english speaking representative and there phones were clear and they were so helpful. "

"this company is a rip off the customer service is a joke"

"The original shipment arrived as requested within 48 hours for my flashback. The problem was the device was defective. I called customer service and promptly mailed it back via UPS. It took 7 days to get it back to the factory. Now I'm still waiting for the replacement. I needed the device immediately and now I'm without. I originally paid for next day service which turned into 3-4 week delivery time. First time customer and extremely disappointed. Note: the original order was on 20 Sep and item returned within 2 days. Still waiting on replacement. Paid $49.50 for 1 day service. Not happy at all. Fred"

"The young lady that helped me gave me the highest Customer Service Rating possible. She listened to what my issue was and understood my frustration. She never once said I cant . She assured me that she was going to send the new spark nano 4 and make sure it was shipped one day delivery to meet my needs. She was very calm and handled the situation very Professionally. She is an asset to your Company and I'm sure a great employee as well. Kudos to her Superb Customer Service. It' employees like this that keep Customers coming back and remaining Loyal. I apologize for not remembering her name....I have a hard time remembering names.
sincerely, Fred Giangrossi"

"Katherine was a great help when purchasing my camera! She really knows your products and is an excellent member of your team! Thanks Katherine "

"The person I spoke with on the phone was very professional, courteous and knowledgeable. "

" Had Anthony Rios has my sales rep got me on the right track really quick responded to everything quickly and was very informative and helpful great job all around "

"This company is ahead of the game when it come to mobile tracking systems"

"It was a pleasure shopping from your website. Very easy and smooth transaction."

"Reason for return:

This was a real bad experience. I called the store searching for a wifi camera that would provide streaming onto my home PC at a different location. I spoke to Derek. We spoke for a real long time about what I needed. I made it perfectly clear what was looking for. I repeatedly told him I needed a camera that I could view from home on my PC. He told me no problem. He said it could view from my PC and Smart phone. Since I do not have a Smart Phone I was not concerned about viewing it on my phone. We were online together searching for what I wanted. This was the one, I was told. Without question. I again reiterated my need to view from my PC. No problem. I purchased it with the trust that your sales person was telling the truth.

The next day I ordered two more with Anthony who told me the same thing. When I received them, I went to hooking them up. Feeling real good about my purchase because I have a mentally disabled brother who is suspected of being sexually abused and we needed to make sure. I needed it THAT DAY. .I called for help in setting it up. I was then told that this cam did not stream to a PC. I could only do it through my Smart phone, which I do not have. Never was I told this prior to purchase. Imagine my surprise. After all I was told and all I talked about to not one but two sales people and both sold me the wrong thing. I was put on hold because the tech person went to question Derek and came back with the same thing. Could stream from PC. I was disgusted that a company would play a customer like that. In my desperation to get something working that day, I decided to try to use my tablet. That’s when the real mess began.

The first person I spoke to had a little idea, had me on the phone for almost an hour, he was the one who called Derek. The call disconnected at some point. I had to call back. Of course, I got another person. The second person did not have a clue and kept putting me on hold I then asked for a supervisor to no avail. She put me on hold. I called back. The third person had a real deep accent I could hardly make out what she was saying and to get or give instructions would be a problem and I was already heated, so I asked to speak to a American and she repeated my request and then hung up on me. The fourth pretended to be a supervisor when I asked for one but I told him I wanted someone else and he promised that a supervisor would call me. I needed someone right away. I did receive a call but it was the next day on my home number after I gave them the number to reach me at and they knew I was not home because everyone I talked to knew my dilemma, In fact, it was more insulting that I had to repeat myself every single time I talked to someone. Then someone emailed me the instructions, the same instructions that came with the camera, as though I was an idiot. The same instructions that they could not help me with. Really?

So, I am returning these cameras, unused because no one on your tech could help me steam them even after I had gotten over the fact that I was lied to twice. Both sales people, I know, received commission, they need it taken away and penalized for lying to the customer to make a sale.

I am outdone and hopefully, I will never need to purchase another thing from your company.
"

"My order came on time however was missing backplate on camera. Called and was promised one sent overnight delivery. Discovered that camera view was not true side view and called back. Was Told warehouse Employees Will Ensure Proper Side View And Mail OVERNIGHT Delivery. I did not receive product when promised. Tracking reflects 2 day delivery. Why would you do that to me? I had to wait over a weekend to begin with. It's now been 4 days since I received my defective product. Tomorrow will be 5 days. That's unacceptable. It remains to be seen if the warehouse personal actually fixed the camera to have true side view. I was told they would open product and make professional repairs. At this point, I am doubting that promise."

"i love the items i've purchased and plan to order again. the directions are easy to read and follow."

"Absolutely the worst User's Guide I have ever seen. It doesn't explain crap. I have returned one camera that I guess was defective. I have also talked to two of your customer support people and they were of little help- I couldn't understand them at all. I will call again today to try to do step 4 in your User Guide. I am on the verge of sending this device back to you and asking for my money back. To date this whole exercise has been a waste of my time."