"To the staff of BROADWAY PHOTO LLC My shopping at at your co. was a pleasant experieance. I had little problem getting confirmation of my shipment via e-mail and misssing item that i did not receive but it was all taken care of. You had the best price on the internet for the item I purchased so I would recomend your co. to others.

Thank You,

Ralph"

"I called Broadway Photo to confirm that the camera and lens was in stock, that they were covered by USA Warranty, and ready to be shipped. I then purchased the Nikon D90 with 18-200mm lens kit online. I was contacted by phone to confirm the order and was asked if I wanted an extra battery or memory which I declined. The transaction went without incident and I got the package within 2 days of shipment. Upon inspecting the camera and lens, I noticed that the lens did not come with the required 3-part warranty card which is needed to get any warranty work done. I emailed Brian with my concerns and called Customer Service the next day as instructed. Tommy Lawrence responded that they are an authorized seller for Nikon products and if anything went wrong with the lens, to contact Broadway who will set me up with a repair facility and issue an RMA. This was provided to me in writing. Although the verbal confirmation and online ad stated "USA Model" (with no exceptions), my experience with Nikon equipment gave me the confidence that I may not have any warranty issues for at least a year. I would rate this transaction as a positive experience with a little reservation."

"I had ordered a connection cable to hook my GPS to my car. You sent me an connection cable for my Nuvi GPS which does not work. You sent me a package of cable/connections made for mobile phone, MP3 player; digital cameras. I need to know how I can return these items to you. I also request a full refund for this purchase and full refund for mailing cost also please. Christopher"

"the camera is awesome! fast shipping too. i would have ben happy ordering just the camera and lens like i planned. i really didn't need all the stuff in the kit and i thought the kit came with a CF card guess not. thanks for the great deal on the camera boby(best i could find) and the lens handles well

thanks
-August- "

"i have been researching alll the many projectors and decided upon an Epson.

I called today and requested pricing on Epson PowerLite S6. Ronald was extremely helpful and made some very good suggestions. Since I am a novice of using this product, I was most appreciated of his assistance.

Ronald was professional but yet very kind.

He truly is an asset to your company."

"Regal Camera misrepresents inventory status on their web site.

Based on reviews, I had poor expectations of Regal Camera, but all I needed was a camera bag, and Regal had the best price on this popular model by $10. I didn't need it immediately, so it didn't seem like I had much to lose.

So much for trying. Ten days after ordering, I still had no shipping confirmation. I called Regal, they answered the phone quickly, and told me the item had been backordered from the manufacturer. I was assured it would be in stock the following week.

Ten days after that, I called again, and they said it was still back-ordered. I asked to cancel the order, and they did so without giving me any hassle.

So, 20 days wasted with these guys. I suspect they just order these items from drop-shippers and don't carry any inventory at all. Regal Camera did answer the phone pretty quickly, but email updates were thin to non-existent, and of course they advertised and took orders for an item that they don't have and can't get. The item is still showing as in stock on their web site. "

"I purchased a Panasonic AG HMC150 camcorder from Broadway Photo after finding them on the web. Their advertised price was too good to be true. I contacted them by phone with questions on accessories and through high pressure sales tactics and offers of specials on the accessories I ended up with a total bill of $4,499. When I received the camcorder the box it was shipped in had been poorly tapped together and it had been left on my doorstep.

The invoice did not show a breakdown of costs. When I requested one I was refused—Broadway Photo stating that it was a package deal. At no time in my dealing with the salesman was I made aware of this. Although I was told I had free shipping there was $150 of handling and insurance, again I was not aware of this at purchase. I was told I was getting high quality accessories—the cost quoted and the assurances by the salesman certainly suggested this. When I received the accessories I could not verify either the quality or the pricing, by the invoice or researching online. The salesman told me the accessory battery I ordered was a high capacity 8 hour battery priced at $300. When I received the battery it was the same battery that I could purchased elsewhere for $150-160. This was the only accessory I was able to verify.

I contacted Broadway several times on issues with this order. I did get a charge back on the battery but the lack of breakdown of the costs, questions on the quality and suitability of the accessories and other factors lead me to desire to return the entire order. I was not aware of the return policy at the time of the order, the small print on the invoice stating a minimum of 5% restocking fee and no refund for shipping and handling was my first awareness of this. The salesman made no mention of the return policy and it was not obvious on their website. I checked their website for their return policy and found it buried several levels down. When I pushed for returning I was told the restocking fee was 15% and it could go as high as 17% and I would have to sign an agreement before they would issue an RMA.

I ended up returning the order without a RMA—the shipping and handling was under $20. Since I had made the purchase with a credit card I disputed the charge. I did get most of my money back but the experience was very unsatisfactory. I would not recommend purchasing any equipment from Broadway Photo."

"I ordered a Camera kit for $3495. They called me on the pretense to verify my information, then tried to sell me a bunch of accessories. I can deal with that. But then real quickly, the salesman mentioned that there was an additional charge of $279 for insurance (8% of purchase price). I objected. He went to a supervisor and came back offering it at $104 (3% of purchase price.)

I said no and cancelled the order. "

"After reading many bad reviews of broadway photo, I thought I would not give them my business. Then I thought I should give them a call and see what happens. I called the sales dept. and spoke to Chris ext.#209 and asked about the things other people had mentioned on their reviews.

I asked if I was required to call to process my order; he said it was not necessary but I could to expedite the process. I asked if the bill was final and no hidden fees would appear; he said the bill is final. I asked him if there was an insurance charge; not unless I want one. I asked if I was shipped the wrong item, would I have to pay shipping, etc., to get it back to Broadway photo; he said if the mistake was theirs, I would not be charged. I double checked that a canon battery was included (for the XSi I was wanting); canon battery included.

So, after that call, I was so confused. I called again and got someone else who was helpful and not pushy as other reviewers have said.

Against my better judgement, I ordered online the canon XSi. I got an email confirming my order.

Then I emailed support to confirm that no more than the charge I agreed to would show up on my credit card bill. It was confirmed. I breathed a little until... I got an email telling me that I could call to expedite processing of my order. After remembering what Chris the salesman said (optional) I chose not to call.

Next email from them told me my order was processed. Whew!!

Then came another email saying they were having difficulties processing my order in the billing dept. and I needed to call. I did, expecting to get more charges added or sales pitches. But no! They simply confirmed my address and that was it!
Next thing I knew my order was shipped and I was given a tracking number. I tracked the package every day or so and received it just over a week after ordering (I chose free ground shipping). I registered the camera with canon fine (it wasn't a gray-market camera) and it works!

My suggestions to you? Know your camera,lens,etc., well. Be familiar with what it's made of(so they won't fool you if they try to say that the metal version is more expensive when you know all are metal). Also, be sure you want the product so you won't have to return it and pay shipping and restocking and insurance fees. Also, call them yourself and see what kind of person you talk to.

I will buy from them again based on my experience but will always be wary based on others' experiences.

Who knows, maybe I got lucky. But I have to write an honest review based on my personal dealings with them."

"WORST COMPANY YOU CAN EVER HOPE TO DO BUSINESS WITH!! I have been communicating with them for the past three weeks with regards to availability of 25 units LG DS420 projectors and with a very absolute assurance they replied every time that they had them in stock. My company is commited with an overseas government licitation to supply this 25 units. We commited based on what Broadway Photo. com promesed us....Today, as we are finilizing the order ... not only they surprised us with some unexpected hadling charges, but after going through all the troubles in placing the order, I called to get confirmation and they slaped me with : Sorry, but we don't have them in stock.

Unfurtunately, their sorry will not resolve my situation, since because of their deception, now I cant get these products anywhere else on time to deliver to the goverment agency and we will be BANDED from doing business for the NEXT THREE YEARS with the goverment due to unfulfillment of an order.

All at BROADWAY PHOTO are not only unproffessional, but they have a horrible customer care and service. Actually they simply don't care. It's been a horrible day for us!!!"

"I purchased HDR-XR520V, 240GB High Definition HDD Handycam Camcorder advertised FREE GROUND DELIVERY.

THE CAMCORDER IS BRAND NEW AND LOOK GREAT.
BUT MY SHOPPING EXPERIENCE WITH THEM WAS VERY LOUSY.

AFTER RECIVING MY CAMCODER I FIND OUT THAT I WAS OVER CHARGE $ 49.99
After I complained them on the phone they informed me it was a handling fee & insurance. I never authorized these extra charges that I was not aware. They never send me invoice about this extra charges just an email me
that we have received your order.
On the end they offer to credit half $25.00 back to me. But I’m steel not happy the way I have this extra charges.
Please be aware placing any orders with them. Even they say free shipping it is not free. They will charge you for Handling and other fees they want to include and very briefly note on the phone total amount $.... and never mention about handling and insurance fee separate they just include it in total amount. You are assuming they are honest people and doing right thing but not, please double check everything they say the best thing before authorize any charges ask them to mail you invoice so you can see what you was charge for.
"

"We placed an order for a Panasonic VIERA TC-32LX85 32-Inch HDTV with broadwayphoto.com and within 48 hrs, we received an email from them asking us to call them to verify and process our order. When we called, we realized that their high-pressure salesman was simply trying to sell us a list of additional TV accessories. And it was during the phone call that we learned the TV does NOT even come with its base! Every other electronic store sells the TV and the base as a unit, but it seems that broadwayphoto.com sells their TVs by their individual components. It's outright bait-and-switch. We canceled our original order and we would never do business with them again. Buyer beware!"

" Terrible bait-and-switch company.

I ordered a Nikon 55-200mm lens... called to confirm. When I politely turned down all the accessories, I was told that I'd ordered the "foreign" version of the lens and if I wanted a US version (with English manuals, etc) I'd have to pay ~$40 more ...

I told them I didn't see 'foreign' anywhere on the web-page I used to buy the lens. The salesman ensured me it was there: so I made him wait while I checked. It was not there. I read most of the page to him and asked him to tell me where this information was: he said he didn't have access to the net but still insisted it was there!! Incredible..."

"I ordered a gps unit which was supposed to be new. The item I received appeared to be unused but upon trying to register the warranty I found someone had previously filled out the registration. I sent an email to Broadway requesting a replacement to no avail. I also received the hardsell and a lot of lies about needed accessories. STAY AWAY FROM THIS COMPANY!!!!! SCAM ARTISTS AT BEST!!!!"

"I had a very positive experience with Broadway. I ordered the wrong camera and they exchanged it without any problems. The sales person was very accommodating."