"This is one of the worst companies that I have had the displeasure of dealing with. Ordered a Canon digital camera--lowest price I found on the web. Site stated that it was "In Stock". So I placed an order, had to call them to confirm that I'd placed the order a few days later. Stated that my order was on its way.

Then an email stated: "This e-mail is being to sent to update you on the status of your order # W1281772. Your credit card had has not been charged due to the fact that the product you ordered is currently on back-order. When the product arrives we will e-mail you and then process your order.

For updated order status, shipping and tracking information, or to cancel your order visit the "My Account" area of bwayphoto.com or you may e-mail us at ****@****. We apologize for any inconvenience.

bwayphoto.com, Staff ****@****"

First, I could not check on my order online--the website could not retrieve it. Second, every call I placed to their 800# was fast busy or circuits are busy.

Third: When I emailed them 12/8 for a status, days later (12/11) their curt response was "The order is currently unavailable at this time and may take 4-6 weeks. I apologize for the inconvenience."

I immediately wrote back stating "I'm sorry but this is not just inconvenient and not acceptable.

This was supposed to have been a Christmas present.And it was listed as in stock when I ordered it.

What happened and what options can you provide as an alternative other than to wait until the end of January?"

No response. Lines busy all the time. 12/23 Checked the website and BOING: there was the SAME Canon camera now "in stock" but higher priced so I wrote: "I'm seeing on your website that this item is now in stock but at a higher price than when I placed my order. I cannot get through to your customer service number and have been trying for 3 days now.

How can this item be now in stock and I not get any notification that this order will be filled?

I have not gotten any response from my emails nor any idea if this order is misplaced or cancelled or to be honored.

Please provide a status ASAP."

12/26: They wrote this helpful handful of words: "The order is still not available at this time."

I canceled my order today and will be calling my credit card company to warn them.

STAY AWAY FROM THESE GUYS."

"Having failed to view the reviews at this site, I was sucked in by the low prices advertised at this site. I called the next morning 9:00 AM to cancel my order but was told that the order had shipped and was subject to draconian return fees. The sales rep was rude and turns out a liar as UPS indicated that they did not receive billing information until 2:11 PM. These people are not honest brokers."

"Beware of Broadway. The price indicated is just to lure you in. I was razzled dazzled. After they were done with me I was paying B&H photo listed price. I would have rather bought it from the renowned B&H photo. Low prices is a sure fire suckers bait. I only hope that it has a USA warranty. I found Broadway Photo thru a site named "lowpricedigital" by entering the name of the lens I wanted on Goggle. This site has Broadway Photo as the holder of the "Customers Trust Award" with five stars which why I ordered it from them. I am very dissatisfied. I haven't got the lens yet; Standby for update. Moral of the story: BEWARE OF WEB SITES THAT FALSELY RATE COMPANIES WITH FIVE STARS!
Update: OK I'm not a fool. I called my credit card company to stop charges from Broadway Photo. My credit card company said I needed to call the company to cancel the order or cancel my credit card. I did the surefire thing. I canceled my credit card for a new one. NEVER NEVER LET YOUR GUARD DOWN!
Beware of lowpricedigital, this web site also list other companies with 5 star ratings that have the most low life reviews posted I've ever seen.
"

"I bought a Canon 5D back in august from them (Preferred Photo). I was new to buying gear and had no idea sites like this existed. I placed the order online, no order confirmation appeared. So I waited for an email. An email arrived a few days later saying for security reasons to call and confirm the order (still no order number). I called and they asked my name and looked it up that way. Well a few min later I was git up for all kinds of extra accessories (that I was actually going to buy) and the price came out to the standard price of the camera. I was supposedly getting 2 extra batteries (Canon brand, I verified this multiple times), and canon chargers and an extended canon warranty (I even called back to confirm this, at the time I didnt know such warranties didnt exist.) I repeatedly asked for an order number and got a string of jumble that changed each time. It was obvious they didnt have one. Well, 3 weeks later the camera arrived, a FAKE mac photo warranty, 2 off brand canon batteries and an off brand charger and my card was charged $300 more then it should have been. I called back and instead of a refund they sent me more of their junk accessories. Wow was I stupid to go with them. I completely knew I shouldnt but I bought anyway.

I later found reseller ratings (a shame I didnt see it before) and on there saw that preferred photo posts its own "good comments". How sad. Why not just do good business? Stay faaar away...."

"I attempted to purchase a camera from Broadway photo. I was then forced to call in to complete the order. When I called they attempted to hard sell me additional items. Then I was informed that i had purchased the Japanese version and if i wanted the US Version i would have to pay approximately $125 more. I canceled the order and told them the website did not indicate this was a non US model. "

"I ordered a Panasonic Lumix DMC-FZ18K digital camera from them on 11/27 online. I got the email to verify my order and did so on 11/29. They tried to sell me accessories, I refused.

I called them today 12/18 because I hadn't received it. After being on hold for 20 minutes they claimed I ordered a refurb model and it was on backorder. They also claimed they sent me an email on 12/2 regarding this-never got it. I checked the web site and told them I ordered the one listed on the web site and it says absolutely nothing about being a refurb. They insisted that I had ordered a refurb. I cancelled the order and they promptly sent me an email regarding that. DO NOT BUY FROM THEM, THEY WILL LIE TO YOU!"

"I attempted to purchase a camera from Camera Addict and Broadway photo (same company). I was then forced to call in to complete the order for both during which they attempted to hard sell me additional items. Then I was informed that i had purchased the Japanese version and if i wanted the US Version i would have to pay approximately $125 more. "

"I ordered an olympus evolt E-510 from prestige camera because the site I was on gave them a 5 star rating. Called the next day to confirm order only to have a rep try to hard sell "upgrades" which actually are suppose to come with the camera and are extremely overpriced, I took the "upgraded battery" and rapid charger, After I was off the phone I found all the horrible true ratings about this company. I immediately called back and canceled my order, and I'm notifying my credit card company not to accept any charges from that company. What a mess, never again. DON'T DO BUSINESS WITH THESE PEOPLE, A TOTAL SCAM."

"my order from there was great and hassle free. Would purchase againe from them"

"They were really easy to order from and shipping was really fast!"

"I wish I had found this website prior to placing my order so I didn't end up wasting my time. As per all the other reviews, when I finally did get through to "verify my order" as requested, I got hit with the usual upselling. I expected this and was prepared to just decline, but then I found out that they were actually trying to sell me the chinese model of the camera that was very clearly advertised on the website as having "an american warranty". This was not the case (the warranty was chinese so if anything went wrong I'd have to send the camera back to china). It also meant the camera couldn't use american accessories and I would likely need the chinese power accessories as well. Just beware that the website is deceptive in this respect. You really do only get what you pay for! I was lucky enough to be able to cancel my order without too much resistance from them, so I suppose this is a plus."

"This is definitely a bait and switch company. Beware.

I ordered by phone a canon lens advertised on their site for $899. I asked the salesman if it came with Canon's US factory warning. He said no, the $899 one was gray market and did not include the warranty. I had to pay $979 to get the warranty.

When the lens arrived, the warranty card was missing. A quick call to Canon confirmed that the lens that Broadway sent me was "gray market" and not eligible for warranty repair.

When I called Broadway to complain, they denied every telling me they were selling me a lens with a Canon US warranty, and tried to sell me their store 5 year warranty at a reduced price. I refused and they said they would let me send it back minus the cost of shipping it to me and the cost of me shipping it back.

Fortunately the lens seems to be working fine and I hopefully I won't need any warranty work on it. Broadway refused to give me a credit for charging me non-gray market rates for a gray market lens.

Lesson learned."

"Ordered my product WITH FREE SHIPPING in the morning, and by afternoon I get an email asking me to call them to confirm the order.
All this was merely some scheme to try and up-sell about 5 other accessories I did not want or need.
By the end of the call, the person tried to SNEAK BY the fact that he was adding HANDLING AND INSURANCE charges of nearly $15 to my order.
I asked him to cancel the order immediately and explained this was bordering on fraud.
>>>>!!!!! BUYER BEWARE !!!!!"

"AS PREVIOUS WRITER SAID,YOU'RE LUCKY TO CANCELL YOUR ORDER.WHEN AFTER 5 DAYS OF TRYING I FINALLY GOT A LIVE PERSON, YOU COULD HERE THE "PARTY" GOING ON IN THE BACKGROUND.THE PERSON WAS VERY RUDE AND SHORT WITH ME. I HAD TO GROVEL, JUST TO GET HIM TO AGREE TO CANCELL MY ORDER.WORST CUSTOMER SERVICE I'VE EVER SEEN. WHEN I ORDERED ONLINE, THEY SAID "IN STOCK", 5 DAYS LATER, THEY SAID "BACKORDERED",BUT FOR A LITTLE MORE MONEY I COULD GET THE ORDER FILLED. GETTING THROUGH TO A PERSON ON TEL. IS MURDEROUS. I RECOMMEND NEVER BUYING FROM PREFERRED PHOTO,LLC STILL WORRIED ABOUT THEM USING MY CREDIT CARD INFO, BECAUSE I DON'T TRUST THEM."

"Ordered Hitachi dvd-hdd camcorder via internet. Had to call them back to confirm order via phone, took 5 days and 20 calls per day to get through. Went through confirmation expected sales pitch for options and got it. I did purchase extended 4 year warenty but planned to get one reguardless. Was told item will ship in 2 to 3 days. Two weeks later no shipping took place. Had to go through contacting all over again, Took one day and about 50 calls to get through. They shipped out same day, recived next day, but they charged me for the shipping when add said free shippng. Bad experience. I will take price to best buy and get price matching next time. "