"The sign looked great, however Geneva at Build a Sign told me stakes would be coming with the sign. She volunteered that information without me asking about it . I was new at this so I figured that was a given. However 3 weeks later when the sign finally arrived. .no stakes. Who orders a lawn sign without any way to put it up? Geneva denied ever saying any such thing and said I will have yorker and pay for stakes and wait another 2 weeks for them. Ridiculous. Will never do business with them again."
"Ordered the vinyl lettering a few times and I have always been completely satisfied."
"I purchased my first sign several months ago and quickly return to purchased more and different types for my Campaign. I will use Buildasign for my non-profit needs also."
"Communication was very poor"
"The Build A Sign staff are fantastic! I had a lot of questions and they had answers. They were friendly and helpful.
I needed signs for a non-profit volunteer group, so price was a big deal. They delivered a quality product for a good price!"
"Shipping time is too long.
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"EASY, AFFORDABLE, QUICK TURN AROUND FROM ORDERING DATE TO ACTUALLY RECEIVING MY DECAL. THE WEBSITE WAS USER FRIENDLY IT WAS EASY TO PUT TOGETHER MY CUSTOM DECAL AND UPLOAD IT TO MY ORDER SPECIFICATIONS. i WILL USE THEM AGAIN AND THE COMPANY I WORK FOR WILL ALSO BE USING THEM IN THE FUTURE. "
"I really appreciated the personalized assistance I received, the quality of the technical work, reasonable pricing and completion of the order in a timely manner, including shipping. I would definitely encourage others to use your service. "
"OK, so to be fair, the sign looks exactly as advertised and appears to be high quality.
My problems:
1 )I paid extra for the clear tab sign grommets, but my sign didn't have any holes in it itself. So, I got 4 tabs that will allow me to hang my sign, but I will need to cut the holes in my sign. I assumed for $5, they wouldn't just send me the pieces of plastic, but would cut the holes...
2) They only ship via UPS, I live in New York, they are in Texas and it tooks 4 days (after the $8 expedited fee which got them to ship out the sign after 3-4 business days). The package was quite small and light, if they would have thrown it in a USPS flat rate box it would have been cheaper, and taken half as long to arrive.
3)When I wanted to write a review, I followed the instructions on my order, submitted my email and was told I would receive a link in 14 days to write a review. So, to prove a point I went to reseller ratings directly to leave me review.
To sum it up: The banner looks wonderful, but they are slow (and should pick a different shipper), and I will have to risk damaging my sign just to hang it up."
"I made the order a few weeks ago with plenty of time and requested that if it could arrive here by Labor Day weekend. You shipped it Thursday 2nd day air which arrived in 2 working days which was Tuesday after Labor day weekend. Very disappointed that we missed the signs on the opening week end. Paying attention to detail helps keep your business going. Bryon W."
"Super satisfied. Customer service was extremely friendly and went above and beyond to help me fix a mistake that I made. Will use them again and again. "
"Good service after they messed up order. "
"Jeff Gordon (a customer love rep) and Build-A-Sign did everything they could to ensure we got what we needed. This is not a web company that you order everything on line from and they don't want to speak with you - you can call them up and they will go out of their way to help you decide what product works best for you and they will track it through to completion. We were working to a deadline and Jeff was fantastic in updating us on progress and getting it pushed through production. I have met the owner of the company a few times - he is a good man who runs his business with great integrity. They have a department in the company exclusively focused on giving to charity. Couldn't recommend them more for their competence and helpfulness. "
"ADD A ART TWIST TO A GIFT!"
"You are so helpful and reasonably priced."