"I purchased a Canon EOS 20d. The were very easy to deal with. Sent my order out very promptly and correctly. I received it earlier then expected. I was very please, I would definately purchase again. Good price and good servce."
"I purchased Canon Eos 20D on March 15, 2005, and I got the item on March 18, 2005. very fast shipping, good customer service, good pricing.
Will do business again with this store in the future."
"What a great experience. I ordered a Canon PowerShot G6 on Saturday March 12th. I got the "confirm order" call on Monday. I was offered some additional memory but when I said "no thanks" that was the end of it. I received the camera today. Packing was a little whimpy but everything showed up as in great shape. This is what ordering online should always be like. I will order from Butterfly again!"
"I was a bit leary of Butterfly after reading some of the negative reviews, but couldn't pass up the great price. Since I generally don't like to make "online" purchases, I called them up to place my order. Of course, they suggested a memory card and batteries, but politely took no for an answer. Received an e-mail with tracking # the same day, the camera arrived on the west coast 2 days later. Great! Uh oh, there's a problem...manufacturer's defect with the camera (not Butterfly's fault).
Now I'll find out about the "real" Butterfly Photo, I think. I called customer service, and after only 4-5 minutes on hold, they answered and were very helpful and polite, gave me an RMA# without hassle. I shipped the unit back and recieved it's replacement only 4 business days later! Awesome!
I was happy enough with the service, that I recommended them to a friend, who immediately purchased a camera as well, and had a good experience also."
"With a bit of speculation, I decided to go for a K-M A200 since they had the best price among reputable on-line dealers. It came out great. They only asked me to call my sales rep - Brian, and all he wanted was to make sure my shipping address and billing address were identical and correct. NO UPSELL AT ALL. They even upgraded my shipping status to 2-day Fedex at no charge. It arrived 2 days later.
The only complaint that I might have is that they charge me 10% restocking fee if I'd return it. But almost all online camera stores charge restocking fees anyway.
Recommended."
"Completely satisfied. I ordered the Nikon Coolpix 3700 at a rock bottom price. As expected, they called me the following morning to verify the order and to suggest that I might need a spare battery. I declined the offer. The person thanked me and said the item would ship that same day. It arrived by FedEx the following morning! They are in New York, I am in California.
I paid only for the cheapest shipping. I was prepared to wait a week.
I didn’t feel pressured by the sales person. He was doing me a favor. Every digital camera should have a spare battery. But I declined the offer and that was the end of it.
I wonder if many if not all complaints against Butterfly are not due to a misunderstanding."
"Ordered camera (had best price according to pricegrabber) had it shipped to different address then was on cerdit card (was gift) paid next day shipping. They emailed me next day told me to call them about order. Tried to sell me battery and memory card declined on both said item would ship that day. Item shipped and arrived next day as ordered. Very happy."
"Purchased digital camera
Great price and fast shipping.
Product looks great and seems to be in perfect working oder.
Packaging could have been better for a 500+ dollar item one strip of air tubes."
"I was told by another company that Butterfly photo was not that good to deal with due to their reseller rating. I beg to differ with that company. I bought a Minolta Dimage Z3 from Butterfly photo, thinking that they were going to try and scam me into a bait and switch deal. This was NOT the case. Since Butterfly photo had one of the lowest prices on this camera, they did try to get me to purchase some accessories. When I told them No thank you, they sent the camera with all the basic starter kit that comes in the box from Minolta and sent it FEDEX 2nd day ground. Can not beat that. Every other company like B & H who have overinflated prices, said that Butterfly photo was a bait and switch type company based on reseller ratings."
"I found this Butterflyphoto.com as a good online store. The price that they offer is also competitive. I came to know about this sites from pricegrabber.com. I did a price search for Canon Powershot G6 and found that this site offers a best deal for this camera. I read the ratings of this site, it seems to be ok. Then I made an online order on 28th Feb, keeping my fingers crossed coz this is the first time I do online purchase. My first purchase is really a success. Thanks for butterflyphoto.com to do their shipping on time and I got all the accessories of the camera as advertised. I'm now holding that wnderfull camera on my hand with pride :) The person to whm I talked to is GEORGE, a nice guy to talk with. Had a nice experience."
"I attempted to purchase a Nikon Coolpix 5400. They stated that the camera was in stock and would be shipped within 24 hours. They charged my credit card before shipping. Also I called them 3 to 4 times. They stated that they would ship within a couple of days. After receiving my credit card 3/2/05 and finding out that they had credited without shipping. I canceled my order and then notified credit card company to contest bill. "
"Ordered Panasonic DMC-FZ20 camera from Butterfly Photo by phone. Good price. Shipped from Brooklyn, NY, same day ordered. Two days after order, received in Hawaii. Well packaged. Very happy with service! Would buy from Butterfly Photo again."
"I ordered a Cannon 20d with lens kit from Butterfly photo. After researching camera resellers on the internet and hearing about all of the horror stories, I chose Butterfly Photo because they cleary print exactly what I will receive on their website. I knew that I would be recieving the battery, lens, charger...etc. Their price was pretty good. I got the dreaded confirmation call, and of course they tried to sell me additional items, but it wasnt hard to say no. I must say, their shipping was extremely fast. I paid for the 7-9 days and got it in 2. The Item is exactly what I expected. The only constructive note that I have for Butterfly photo is: Get rid of the follow up call. It's annoying. Or if you absolutly have to have the follow up call, try not to "suggest" so many items, or don't debate with the customer. After all, were always right. "
"Fuji S5100
Wow. Great price. Ordered over the inet, got a confirmation a couple of hours latter. Next day, the 'dreaded' call about your order email. I called, gave the confirm #, he gave me my name and I said, right. I was ask about a memory card, I said I have them and that was a part of my camera selection, he said a filter, I said no thanks. Okay, we'll send it out. Here it is Friday evening and I am playing with my camera.
New box, all components/items, warranty card, etc.
I will not hesitate to do business with these guys when I convince the wife I "need" a D70.
Great price, no hassle, delivered extremely fast, everything as expected/promised.
5-CLICKS from me."
"Well, this was my first purchase with ButterFly Photo. Basically, in a nutshell. If you want to purchase something and have different shipping and billing addresses then you're in for trouble. You will have to change the billing address with your credit card company temporarily to your shipping address in order to be approved. I found this rather annoying to make a simple purchase this way. Why even offer the ability to take different shipping and billing addresses when placing a order if it's not going to work? I found this to be somewhat deceptive. Also, when choicing my shipping method, the radio buttons directly to the left do not work. When you click on the radio button it doesn't update your shipping price. However, you can click on the actually "link" next to the radio button and it will update the pricing correctly. I had to call them to have my shipment service changed due to this inconvience. Overall, they did make efforts to correct the problem. However, I don't know if I will want to buy with them again do to the hassel. On a good note, they had very nice customer service after waiting 15 minutes."