ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.41/5
Chance of future purchase:
4.79/5
Shipping & packaging:
4.65/5
Customer service:
4.79/5
Return/Replacement policy:
4.41/5

5/5

2021-10-29

Best Online Device Reseller

"BuyBackTronics is my ‘go to’ online reseller when upgrading my iPad. They have always rewarded me with top dollar when selling my device. My experience has been enjoyable and payment for device was received in a few days. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2021-10-27

Great Experience

"Fast response and great service. Good money back."

Detailed Review Benchmark + -
Likelihood of customers making future purchases

5/5

2021-10-27

Very painless process

"Very quick turn around and process was simple. Forget the e-check and just choose paypal. Save a lot of headaches."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2021-10-22

Service as promised.

"As others have mentioned, this buy back was very easy. I opted for the packaging and it arrived quickly with clear return instructions for prepping my device. I was notified when item was received— and an email check came through within 3 days. I chose to print and deposit check with my bank app. No screwups and 5 star ease.
Thanks!
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2021-10-21

Excellent Customer Service

"Very easy process! I would have no problem working with them again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

4/5

2021-10-14

Great Service

"I experienced a great and fast service. Highly recommended."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2021-10-14

Quick and Easy process!

"
Great Experience, The process was simple and instructions were easy to follow. I would definitely use them again and would recommend.
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-10-13

Best price. Easy shipping. Fast payment.

"Just read the title! Everything went smoothly. Great communication. Constant updates."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-10-12

Great transaction & best price!

"Deciding to sell my iPhone rather than trading it in was a no brained when I searched the web for companies that purchased lightly used electronics. Buybacktronics had the best price hands down, so much so I became skeptical and searched for negative reviews. Yes, I found a couple reviews where the sellers complained that a few dollars was subtracted off of their offer when they examined the trade in, so knowing my phone was pristine I assumed even if they knocked $10 off I would still be ahead so I accepted their offer and sent my phone back to them. A few days later they sent me notice the receive my phone and let me know they would review it in short order and if all was good Emil me my check. Only two more day went buy and I received an email with my electronic check! I could not be happier and will use them again!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-10-12

Easy process!

"I wanted to sell my iPhone SE & using BuyBackTronics was super easy to use, fast turnaround & great price for my old phone"


1/5

2021-10-07

Beware! Beware!

"I had the unfortunate opportunity to transact with BuyBackTronics. I feel completely duped but the process. My impression is that this is simply another internet driven company out to steal every dollar they can through a divide and conquer mentality. They separate you from your device and then change the deal arbitrarily. They make big promises to get your phone in their greedy hands and never give you the promised amount. Good faith Negotiations are null. They make an amended offer that is considerable less than agreed upon under the guise that the equipment will be returned to you if you don’t agree with the revised offer. Of course everyone have a choice, but the hassle and additional risk of rejecting the revised offer and having the equipment shipped back didn’t seem worth it so I accepted the offer. However, the business practices of BuyBackTronics I find to be unscrupulous. Do yourself a favor and go to any other company to sale your devices(unless you don’t mind being short changed)."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-10-05

Awesome service QUICK response

"I have used other services and no one has been as quick and easy as BuyBackTronics. They are credible and are easy to work with. As opossed to a competitive service (who shall remain nameless but starts with a "G") who accepted my item with a large offer, then "reviewed" it" found "damage/flaw" that were not there and said they would only pay me $6. I had this same item returned to me and sold it for nearly $200. Thank goodness for BuyBack! They paid promptly, kept me informed every step of the way. Highly reccommend."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2021-10-02

iPhone 6+ Trade-In

"After reading several reviews related to iPhone purchases using BuyBackTronics, I decided to proceed with a truly "flawless" iPhone 6+ sale. While many of the reviews were very positive, others were quite the opposite. As this was my first time using such a service, I was apprehensive about proceeding. I carefully packed the phone in its original box and used my own packaging. Once delivered by UPS, I was promptly notified and two days later a follow up emailed confirmed my e-payment for the full purchase price quoted.
This ended up being a very positive experience. So much so that I will be using them again for additional product placements. I highly recommend using their service.
Additionally, I must say that their website is extremely well laid out and performs perfectly; from initial searches, to quotes, to shipping info and final payment notifications — very impressive. Actually, the quality of their presentation is actually what made be decide to override my hesitation after reading some less than flattering reviews.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

1/5

2021-09-30

Avoid this terrible company!

"They offered me $587 for my iPhone 11 promax. Two days earlier, two separate phone company said that my phone was flawless. I never had a problem with it.
A week later, they claimed that there were so-called gray spots on a photo win the picture was taken of an all white wall. They said the gray spots were not noticed in a regular picture. Who takes a picture of an all white wall?
I believe they are lying. Please avoid this scamming company!
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Pricing of products and services

5/5

2021-09-24

Very Happy

"I was a bit skeptical at first but decided to try BuyBackTronics. I was offered a fair price for my phone, sent it in with their pre-paid label and they approved the condition of my phone. A couple of days later I recieved payment. The process was very easy and quick. I am very happy with their service and would use them again with no hesitation. "