"Thanks to BuyDig for a great experience in obtaining my new Sony OLED + extended warranty. I got a great deal on a refurb and the set is in perfect condition. The BuyDig team provided amazing customer service to resolve a conflict between my initial delivery date and a planned vacation. The Customer Service team acted quickly, had great communication and provided a solution that exceeded expectations. Thanks a lot to Jessie and Nate for the great support, you have another long term customer."
"Well. I'll never know because they canceled my order. Said my card was declined. Which has never happened before. Got that email on a Thursday at 455pm. They close at 5. Couldn't call them on Friday b/c they close at 130pm. Order was canceled on Monday before I got home from work. Bummer"
"Excellent customer service"
"Made a purchase at a really good price but even when I realize I ordered the wrong item, customer service was great in working out the issue."
"I am a first time BuyDig buyer. Unfortunately I had a small problem and contacted Customer Service. Problem resolved and I will say that they are very interested in achieving complete customer satisfaction.
"Buy" the way, the price I paid for a TV bundle was astonishing low. And free shipping was astonishingly fast. Really fast.
"
"Excellent service & really fast delivery!"
"Amazingly fast shipping and customer service was with me all the way."
"Great experience with this seller would happily buy from again. Great customer service if I had any issues, great people to talk to and awesome products"
"Brought a set of CusieneArt pans. Great price great service. Most importantly great pots and pans"
"I love working hard and smart for someone who deserves it.im so happy."
"can not wait for it to come in"
"Everything went as smooth as a normal online purchase. TV arrive double boxed and in good shape. TV is very new looking. THe TV works very well AFAIK after using it for less than an hour."
"Had issue with shipping and Charlie made sure a new one was overnighted right away"
"Very good! Very very good!!!"
"the camera was even more than I expected. on first use...this is a great value. Have not done a complete test but I really got my money's worth."
A rep from BuyDig.Com, cseruyabuydig, has responded:
“Hello,
I'm truly sorry to hear about the inconvenience you encountered with your recent order. This is certainly not the experience we aim to provide our customers, and I understand your frustration.
It seems there was a miscommunication or issue regarding your order cancellation and the card decline. I would like to help resolve this matter for you promptly. To do so, I kindly request that you reach out to our dedicated customer service representative, Nclaudio@beachcamera.com. We are well-equipped to assist you and ensure that any misunderstandings are addressed and resolved.
Your satisfaction is important to us, and we want to make things right. Please don't hesitate to contact us so we can work towards a resolution that meets your expectations.”