"assigned 11 aligners. didn't fix my 1 crooked tooth, given 5 more, still didn't fix. assigned 4 more. 1 year into 11wk program i now had 2 gaps that i didnt have before with my last (19th aligner). went back 1 aligner, emailed stating problem, knowing it takes WEEKS between them making new aligners and not wanting to walk around with a gap between my front teeth. They told me to use aligner 19 anyway, so i did again and have gaps. emailed for help, they said i deviated from plan, I'd have to pay $1000 to continue treatment. even tho i am wearing last aligner assigned. "

"I tried byte and have had horrible results. I am now on my third set of aligners, have done the treatment plan twice, and I have little to no results. I have complained several times and asked for my money back. All I am ever told is that I have slow moving teeth, and to start the process over with another set of aligners. Complete rip off company with poor customer satisfaction. I feel robbed and no one will give me a refund. "

"Save your time and money. Spent $2500 only to figure out they didn’t even make aligners for my bottom teeth and aren’t even fixing my most problematic teeth. This was never communicated to me. My before and after virtual pictures look nearly identical. Customer service is useless and now I’m out thousands of dollars."

"We received a Byte kit we didn’t order. We are both on Medicare. I called customer service number to make sure it was not fraudulent charge to my insurance or credit card. I have been waiting for 40 minutes to get a representative on the line. This is absurd! Probably employees work from home. "

"After 15 weeks and being quite happy with my front teeth straightening got really anxious from back and forth emails with The support team, who tell me to “bite towel while wearing aligners like dog would do”, “I don’t bite right with my back teeth now” and that my aligners had air gaps meaning they were poor fit. They refused to send me new molding kit, and not sending me the rest of my bottom aligners either. This is the worst customer service treatment I’ve ever been through! Even Walmart Indians are more helpful than these people whom you paying decent money to be treated “like dogs”"

"Don't get me wrong It was a great idea, but I told the customer service my teeth were not straight after treatment and they basically said good luck, or you have to pay more. $700 more after $2000 :O I had to get a partial crown now since treatment because the alignment was so bad my tooth cracked under the pressure... ROUGH. Save your money, go to the ortho office."

"Customer service is all email and goes to different people. Your emails and pictures get lost so the next representative has no clue and they continue to ask the same questions each time they follow up which usually takes 24-72 hours.
Process takes twice as long. I am still doing it and have been switching switching between to already used aligners for the last month. So progress has been zero. Waste of time. "

"I completed the Byte impression kit in November of 2021. This was supposed to be a ten month treatment. I’ve had to
complete three subsequent impression kits and have been wearing aligners for over two years now and am still not finished with treatment. Byte is difficult to communicate with. You have to start a new conversation with a new customer service rep every time you ask a question. They don’t check in or follow up on treatment. My top aligners are complete, and the one issue I wanted to be corrected wasn’t even fixed. I would spend the extra money on another aligner with local dentists that you can follow up with, or even an online company that checks in on progress. I’m out a large amount of money and have very minimal, if any, changes to my smile. "

"Why is the HyperByte $699 to purchase WITH an aligner plan ONLY and $399 to purchase a replacement? "

"Actually, to be truthful when I wore upper and lower together it actually made my bite worse. I wore the first 2 levels together for at least 2 weeks and my bottom teeth started to push against the back of my upper teeth and I could not close my mouth. It was hard to eat and chew for hours because of the space i had between upper and lower molars. Once I stopped wearing the bottom my bite went back to normal meaning straight up instead of out and my molars were able to connect back again so I could eat only wearing the upper. This is why DID NOT WANT TO FIX BOTH. Wearing both caused more problems the support team did not actually listen to me and allowing me to just wear and purchase uppers. I told them in email, text and phone. Also, the team did not read statements or go back and read previous conversations and get caught up with what I was asking for and saying. I was never given the option to buy upper only. I was told they would be shipped regardless. 1 they to update the offers I did not get and 2 correct the language to customers. "

"A simple gap in my front teeth. This is the worst decision I ever made in my life! What a waste of money time and effort! Can’t wait to be done already but as usual, it takes forever!!!!!! "

"There is nothing good in using Byte. I should have known from the start when I couldn’t even get a receipt to submit to my HSA for reimbursement. I carefully followed all instructions and ran the full treatment. My teeth made progress toward alignment, but was no where near complete. No communication and no customer support until recently, 3 years after the treatment ended. Why the sudden interest, littering my text message box. I’ve since used Invisalign for a full year with terrific success, support and satisfaction. Well worth the higher cost investment. "

"I’m beyond annoyed with this company. After several complaints and the same copy and pasted response, I finally decided to write this review. I have been a customer since NOVEMBER 2019! It is now AUGUST 2023! The reason I signed up with Byte is because they told me my plan would only be 4 months long and now it’s going on 4 f*ckin years!!

So many emails. SO MANY picture requests. So many impression kits. So much of my valuable time wasted. Tons of different customer service reps instead of being assigned one person. So then you have to re-explain everything every time. Customer service is mediocre at best. No one here truly cares about your teeth being straight. The messed up part is my teeth aren’t even that cooked. I have a minor case compared to others and I’m going on 4 years? Why is this place still in business??"

"I am writing to express my deep dissatisfaction and frustration regarding my experience with Byte's aligner treatment. Unfortunately, I am left with no choice but to discontinue the treatment due to severe allergic reactions and subsequent complications.

I initially embarked on this journey with high hopes, believing that Byte's aligner system would help me achieve the desired results in a safe and effective manner. However, my experience has been far from satisfactory. I have endured over three distressing breakouts that resulted in painful infections, causing not only physical discomfort but getting C-Diff due to prolonged antibiotic use due to the infections; These events forced me to seek medical attention from multiple professionals, including my dentist and primary care physician.

Following their guidance, I visited an immunologist who conducted a thorough assessment of my condition. Based on his expert evaluation, it was determined that I must immediately discontinue the aligner treatment due to an allergic reaction. This decision was not made lightly, as my health and well-being were at stake. As the allergic reaction was the primary reason for discontinuation, it was the allergist who made the definitive call to cease the treatment.

Given the severity of my situation and the unanimous medical advice to discontinue treatment, I was left with no choice but to request a full refund for the aligner system. I entrusted Byte with my oral health and invested my hard-earned money in the hope of achieving positive results. Regrettably, my experience has been marred by a series of distressing events that have not only affected my health but also my confidence in this company.

I am absolutely furious at this point. I have gone through the painstaking effort of emailing, faxing, and physically mailing the letter from the immunologist, clearly stating in no uncertain terms that I am REQUIRED to cease the use of these damn aligners. I've meticulously documented every single visit, laying bare the glaring truth that their godforsaken aligners are the very root of these rampant infections that have forced me onto prolonged courses of antibiotics just to deal with the aftermath. And yet, what do I get in return? A resounding slap in the face as they brazenly deny me my rightful refund, all because the damn letter didn't come from a dentist!

My dentist is equally flabbergasted by this ludicrous circus. He's had enough dealing with the fallout of these shoddy aligners, watching patients come through his door, teeth in turmoil, all thanks to these infernal contraptions. And now, apparently, he's supposed to pen down some sort of validation letter just to appease these clowns? It's an absolute joke.

Let me make myself crystal clear: STAY. AWAY. From this abomination of a company. They've left me battling infections, scrambling for antibiotics, and fighting for a modicum of sanity. They've not only jeopardized my oral health but my patience and trust as well. If you're looking for a headache, heartache, and a hefty dent in your wallet, go right ahead. But if you have an ounce of self-preservation, take my advice and steer well clear of this nightmare."

"I am usually very diligent about reading reviews prior to trying something new. I wish I had seen these because they are right on. Multiple attempts to email, text, and call customer support. Useless. The app gives you no updates. I finished my first set and am supposedly waiting for the 2nd/ last set but the company has just gone totally silent. Not only that, it barely works in the first place. I read a response to a review "During treatment, you can reach our Byte Support team by completing a support request at patient.byte.com or by calling...". Hilarious. I should've gotten the rest of my order months ago- not that they're really correcting much but at least I'd be done with company. Why didn't these reviews show up on their ratings? Hmmm."