"Don't waste your time and money. I don't have terribly out of alignement teeth. The aligners didn't really work well at all. Their app kept causing issues tracking progress and their staff never proactively caught the issues (aligners were not fitting properly). If I could go back...wouldn't do it again.

I've emailed them numerous times to get a resolution, but it's like they never see my previous emails and keep asking for infomration I've provided like 3-4 times. I've requested to speak to a manager, but they **** off. Not impressed."

"Do not use them. They got my son through 15 weeks of treatment and we weren't happy with the position of his teeth. We followed all the steps and made sure he wore the aligners and his teeth did move, but after the final step, they do not look right. Ten weeks and 30-40 pictures later, they still were asking for more pictures with no offer of how to proceed with a resolution. Their end game was to wait us out and wear us down until we caved and told them to just send us the retainers we had prepaid for that will hold our sons teeth in a position that is not right... Shame on you and your customer service people. They drug this out and finally won in the end. Don't use them. Spend the money for an orthodontist, this is a subpar process.
Signed - a worn out/unhappy byte customer's dad..."

"Friendly service=1 star. Convinced me to de the treatment twice. little results, too much pain to finish, no refund, loss 1680ish dollars. Thank you byte."

"I started with Byte back in October of 2022, following a poor experience with SmileDirectClub. Things seemed fine at first. The aligners I was sent fit great, which was nice after dealing with SmileDirectClub, wherein I was constantly having to get refit for new aligners.

However, having now gone through 15 sets, as well as having photos of my progress available on the app & website, it is disconcerting how little progress I have made. I have no idea how long I’m going to have continue with Byte.

This has been on my mind for the past few weeks, and has been nearly enough for me to want to reach out to Byte’s customer service to discuss the discontinuation of my treatment with them; but it wasn’t until I was required to get periodontal treatment that solidified my distrust for this company.

Something to keep in mind before entering into a contract with Byte is that they do not want you to do any necessary dental work while you’re with them; even if you’re experiencing pain, an emergency, etc. Their website states that you shouldn’t get “elective” work done, but they’ll pummel you no less harder if you make the mistake of telling them that you’ve gotten *necessary* work done.

This is obviously a huge problem. Especially if you’re like me, and you don’t see an end to your treatment with Byte, when their aligners aren’t visibly doing anything.

I bring this up because a couple of weeks ago, I made the detrimental mistake of mentioning that I had to get a gum graft due to severe recession in my gums. Since then, it has been a nightmare, dealing with them. They’re now demanding an overly invasive letter from my periodontist, refusing to let me out of my contract despite the multiple issues at play here (including their failure to uphold it), and threatening to charge me more money out of pocket due to my needing this medical care (I guess should’ve let my gums continue to recede). The process has been terrible. I profoundly regret ever mentioning that I went to a periodontist.

More than that, I regret retaining the service of this company, because they’ve stated quite clearly that I’m essentially held hostage until the “aligner guarantee” is completed—and that is probably going to take years, given how miniscule the progress has been up to this point.
If you can, please go with a different company—especially if you believe you may need dental care in the future. You may be walking into a nightmare if you don’t.
"

"I had been interested in starting Invisalign for a few years, so I started researching and came across Byte. They had great reviews, so I decided to call on 5/4/22. The first step was to complete the impression kit. It took about a week to receive it. I did it the same day I got it and sent it off the next day. My initial consultation on 6/13/22 was great. The lady I spoke with was great. She explained the process and the cost of the plan. She said the process would take 25 weeks, and I should reach my goal by the middle of January. I was super excited to start, so I signed up right away. It took about five weeks to receive my aligners. I received them on 7/15/22 and started wearing them immediately. The first few months were so painful. I lost 25 lbs because it hurt too much to eat. My teeth hurt (which is to be expected), but the aligners were sharp and kept cutting the inside of my gums. I also developed thrust and blisters all over my mouth, which I believe was from the whitening solution they had me use. Despite all this, I continued wearing my aligners and doing my monthly check-ins because I did notice my bottom teeth getting straighter. Let's go back a minute so you can have a better understanding. Before starting the treatment, my bottom teeth were very crooked. However, my top teeth were all straight expected the tooth right next to my front one. It was the begging of December when everything got worse. When I went to change my aligners to the next step, I noticed the tooth on top had not straightened out at all, and to make matters worse, it is now loose (it wiggles), and there is a gap in between my teeth. I immediately call Byte to explain the situation. They told me to take a two-week resting period from the top aligner to see if that would help, so I did. Two weeks passed, and my tooth still wiggled, so I informed them. They told me to extend the resting period, which I did. Fast forward to today, 4/23/23, after MANY failed attempts to resolve this issue, I was told they do not cover any outside dental work. They said I will have to pay out of pocket for any/all dental visits and treatments, even though their product caused the problem. So, not only did I suffer for months due to their defective products. I now have to pay out of pocket for dental bills due to their negligence and to top it off, my teeth look worse now than before I started. I wasted 8 months of my life that I could have spent using a product that actually worked and saved myself the pain, money, and headache from dealing with Byte. "

"Stay away. There are so many other REAL services that are equipped to create aligners for you that you can also put on Care Credit. Byte is a farce and will not provide you with the support or quality that it claims.


Was super easy to sign up for the service, very attentive salespeople answered questions quickly and helped me pick out what I needed within days. They clearly spend most of their money on sales and marketing, and then lack any form of actual support. The aligners themselves are fine I guess; clearly 3D printed and probably costs them pennies to produce but it's everything else about this shady and unprofessional company that ruins the experience.


Each time I need to get in touch with support, I have to fill out generic information and take often completely irrelevant photos. My first time needing support was to ask a very basic question that wasn't listed on their website: how long should I wear each retainer if I can't use the "hyperbyte" (which specifically says should not be used by anyone with TMJ). To ask this question, I had to take like 4 photos of my freaking mouth and answer a bunch of entirely irrelevant questions -- all questions, by the way, that the support team asked me AGAIN in their emails and all questions with information that should be saved to their system already -- which brings me to my next point.


Byte DOESNT EVEN SAVE YOUR TREATMENT DATA. As in, support team members can't even look up your treatment plan information. Instead, you have to verbally inform every single person every time you get an email response -- which, for Byte, is NEVER THE SAME PERSON. That's right, when you submit a support request, a new person emails you every single time asking for the same information you just gave the last person. I had a support team member ask me to take photos of my Step 9 aligners.... I only had 8 steps. This should be information readily available to a support team and the clear lack of any form of database management for a company that gives medical treatment is severely troubling.


Also apparently, the check-ins using the Byte app are saved to absolutely nowhere + the questions and photos you have to submit for the support requests are all just a theatrical way to make users think they're tracking information.


Every time I've needed any support whether it's just a simple question or a full on issue, it has taken a minimum of 5 emails (with 5 different people) and two days. At one point, I noticed my aligner had cracked. No problem because I signed up for the service that replaces damaged aligners for free with quote "no questions asked" -- right? Wrong. Over the course of three days I communicated with multiple people each asking me for a different set of information. You'd think if you needed a list of information from me to replace the aligners, you could ask me for all of that information at the same time, but nope.


Now I'm on the last set of my aligners and my teeth are not yet straight. Reading some of the other reviews I'm really worried they're going to charge me extra money despite the fact that their treatment plan clearly wasn't accurate in the first place. I've used the retainers as instructed and if I'm charged any amount of extra money I will be raising hell for being charged for a service that was not honored. You don't get to make fake treatment plans that don't straighten people's teeth then charge them extra to straighten their teeth.


For Byte representatives reading this:

You are a medical service, maybe start acting like it. 1) Get a real support team or else lower the number of people you service to account for the size of team you have. 2) Get legitimate database management to protect my medical information but to allow access to basic treatment information (like how many steps are in our treatment or which step we're on). 3) Get rid of your generic support request form (I don't need to upload the same 5 photos every single time I need to submit a support request) OR share the dmn form responses with your support team before they email me to ask me *for the exact same information and photos again.* 4) If you're going to make an entire app for users to track their treatment, USE THAT INFORMATION. 5) DO NOT charge people extra money to straighten their teeth when that's what they've paid for in the first place."

"Be warned about this company. They will give you the runaround once they receive your money. I know from experience and I am still disputing my current service.

I have FINISHED two (2) sets of aligners and with both completed sets the results did not match what was initially projected. My bottom teeth still are not straight.

I find the service I am receiving from BYTE horrible. If you have an issue, the representatives will only speak to you via generic emails. At this time, you cannot speak with their Clinical Support Team. I have begged in emails and by calling the customer service line for someone to reach out and discuss my issue. Not one call back. I spoke today with a customer service supervisor who said I he strongly thinks I would get a call within the hour from the Clinical Support Team as he made a note in my file to expedite my claim. No call, just two generic emails today saying they may implement a call system soon. It’s unacceptable.

In my first set of alligners when there was an issue, after disputing with customer service, I was finally given a link to schedule a call with Clinical Support. I’m not sure why that service is no longer offered but that should be an essential part of treatment.

I have explicitly followed the instructions given by the staff throughout 9 months treatments and on multiple emails have received conflicting information about my treatment. In my latest email received the representative mentioned issues with my TOP aligners. The completely wrong set! It’s frustrating as I can’t reach out to the associates as it is a just a generic email. My treatment keeps getting prolonged as I wait days for a new response.

This company lacks communication and customer service skills. I don’t believe it is unreasonable to ask a company that you have purchased a service and an additional extended warranty program for a call back to discuss treatment.

I recommend going through a dentist where at least you have an office with regular visits to monitor your treatment."

"Good luck trying to catch anybody on the phone and if you email them which is the only mode of communication they will respond to it’s usually 3 to 5 days of a turnaround. I was not a good candidate if I am you I would probably seek the opinion of a professional dentist and if you need work go down to Mexico where the cost is 25% of America. Literally like 10 miles south of Yuma Arizona you find an entire town full of dentists that are ADA approved etc. that can help you"

"Waste of money. They find every excuse to void guarantee if there is an issue. Instead they will ask to pay additional $699 to fix aligners error they made in a first place. I followed treatment plan as instructed. Ordered retainers because they told me. Then I contacted them about bottom teath still being out of place. I have contacted them before 14 days of treatment completion as instructed. After 2 months of sending duplicates of photos per their request, they eventaully send me an email stating that because I ordered my retainers before reaching them first if forfeits guarantee. There is nowhere in their website states that. I ordered retainers because they told me so and I have answered in their useless treatment app that treatment was not satisfactory before hand. Now they want an additional $699 if I want results they promised in a first place. And now they are ignoring my response. Complete waste of money."

"Similar to many complaints, support is incredibly frustrating. I should have seen this as getting an orthodontist to speak over the phone from the beginning is incredibly difficult, but seems to be nearly impossibly once you submit payment/start service. Phone/Chat support are useless for getting anything more than a basic FAQ, and point to email support, which has you running in circles. Do not waste your time with this organization."

"I purchased invisible aligners to wear at night in October 2020. I wore each aligner for the recommended period and my teeth never got straight but I had so much going on in my life (a move, a death, my parent diagnosed with Alzheimer’s etc. ) that I was delayed in completing the program. After I got settled in my new house I decided to just ask for the retainers that I had already paid for and not complain that their product never straightened my teeth.
When I asked for the retainers, Byte told me that I still was due additional aligners for my bottom teeth that they had not yet sent to me. I asked them to do so. They asked me to send a picture of me wearing my final aligners (the final aligners that they had provided) which I did. Then they told me that my teeth were not fitting in them and to go back to a previous aligner. In my move I had thrown they old aligners away as I thought I was done with them, so I wasn’t able to go back to wearing my previous aligners. I asked them to just send me the aligners for my bottom teeth that I had already paid for and the retainers that I had already paid for and my plan was just to call it a day. After a lot of delay (many weeks elapsed from the beginning to the end of this), they sent me an email saying that by throwing away my used aligners I had voided their guarantee and that if I wanted “reentry” into the program I would have to pay an additional $700. They refused to send me the aligners for my bottom teeth that I already paid for and the retainers that I already paid for (I paid them over $2,145 for this and an additional $95 for the impression kit).
This seems unfair at the very least to refuse to send me what I already paid for when I am not asking for anything additional.
"

"I have purchased aligners lats year after one year of treatment 15 set+ a new 13 set of aligners my tooth are not straight. I did not receive any support or response from the company."

"It started ok but it turned into a pita.
First of all, the treatment is taking way longer than advertised, I wore each set of aligners as directed, using the hyperbyte twice or even 3 times daily.
When I reached my last set of aligners from the first batch I requested the second batch of aligners. I was told that I need to go back because these were not fitting properly, so I went from set #15 to #9!!! "

"Great assistance from doctors"

"Great care from my Byte Advisor.

After week 12 of aligners; I can enthusiastically say that the service has been amazing and I am seeing results.

Thanks Byte!!

JJL"