"Impression kit arrived quickly and was fairly easy to understand, but the instructions included were only about 4/5 of what was needed. Important information such as what to do the the "smile stretcher" and the random paper with my name and address on it (like it was a shipping label for going to my house) was left off of the printed materials. Had to go online to get instructions about the smile stretcher, and didn't realize the shipping label went on the box of completed impressions until customer service reached out. Why not just put it all on the instruction sheet included?
That aside, the experience has been great so far. I love that they check on me pretty regularly via text, and have been very responsive to any questions I've had. "
"The Byte adviser was very kind to me and always answered my questions:) super excited for my treatment."
“Hi, thank you for taking the time to review your experience! We are happy to hear that your Byte Advisor was available and answered all of your questions. It is important to us that you are supported throughout your Byte journey. We can’t wait to see your results!”
"Amazing customer service. They helped me going through the process of getting the aligners I can't no be more happy "
“Hey Melissa! Our team's number one goal is to make you feel supported and to get your questions answered so we are so happy to hear that this has been your experience. We are here to support you to that final step, so don't hesitate to reach out! :)”
"I am so excited to try my new byte aligners! Everyone at byte has been so helpful and has answered any questions I have had. They even have this cool texting feature so if you don’t have time to call you can just shoot them a text with your question!"
“Yay Shannon! We know it's only the beginning but we are so excited to see all of your progress and are happy that you chose Byte to guide you through your smile transformation. Our team is always here to answer your questions, hype you up, and get you the updates you need so do not hesitate to reach out ”
"Everything so far has been so great. It’s so easy, and fast. All my questions have been answered in a timely matter !"
“Hi Chelsey! Wow- we are so excited that our team was able to support you from the start and we cannot wait to continue on this smile journey with you. We are always a message away at support@byteme.com. Let's get that awesome new smile! :)”
"I have had a great experience with customer service and bite. Everything has arrived in a timely manner and Customer Service has been positive. "
“Hey Karen! Our team's number one goal is to make you feel supported and to get your questions answered so we are so happy to hear that this has been your experience. We are here to support you to that final step, so don't hesitate to reach out! :)”
"The process of the impression kit was so easy and quick and afterwards my advisor answered all of my questions and helped me out way more than expected! I am so excited to try out my aligners! "
“Yay Sandra! Congrats on getting started with your smile journey :) Our team is here to make your time with Byte as smooth, stress-free, and fun as possible, so we are so glad to hear that this has been your experience! Thanks for the awesome review, let's get you that awesome smile.”
"Great service. Knowledge staff!"
“We appreciate you taking the time to review. We can't wait to see your new smile!”
"Great customer service! I didn’t have to wait on hold over the phone because I had access to my byte customer service rep by text. I was able to have all my questions answered quickly and conveniently."
“Thank you for taking the time to review your experience. We are happy to hear that your advisor was able to assist via text. We are always happy to help if you have any additional questions. We look forward to seeing your progress and results! ”
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I’m in week 3 of using byte and I am super excited to see my results. I’ve had little to no pain. My first night having them in was off but I feel like it was just because I wasn't use to them because now everything’s fine, barely notice them in. I would recommend ."
“The aligners sometimes take some time to get used to, but we are happy to hear that you are barely noticing them now. We are excited to see your progress and new smile! :) ”
"I am enjoying the experience that Byte is giving me with making my teeth straighter! I love that I am able to keep up with my treatment plan by looking at a 3D image of the progress of my teeth over the course of my treatment. I also love the bright byte that I can use for multiple things. I’m excited to see how my teeth will look in the end!"
“Thank you for taking the time to review your experience. The 3D image is such a great way to track your progress throughout treatment. If you ever have any questions during treatment you can reach us by phone, email, or text. We are excited to see your final results! ”
"I’m in week 4 of my 11 week treatment and I am loving Byte! My Byte advisor has been incredible so far. She has been emailing me and texting me throughout the process which helps it be stress free. Something I really enjoy about Byte is that I can do it all online. I have a hectic schedule and don’t have time for many appointments. Having this all done online and by mail is definitely for me. Thanks to Byte, I’m already feeling more comfortable and confident with my smile!"
“Woohoo we are thrilled to hear you are loving Byte! We know life can get hectic and we are proud to provide an option that best fits your needs and lifestyle. We look forward to seeing even more confidence in your new smile! :) ”
"I am beyond satisfied with my byte experience so far and I am so excited to receive my aligners and start my new life. There’s never been a time where I felt confident in my smile, and now I’m counting down the days until I can smile without embarrassment. Thank you byte! "
“We can't wait to see you smile with confidence! We are happy you chose Byte, and we're excited to be on this smile journey with you. We hope you'll share your progress with us! Thank you for the great review. ”
"Customer service has been great so far! The process has been smooth and quick and I am looking forward to my new smile! "
“We want to make sure you have the guidance you need throughout the process, and we are happy to hear our team has done that. We are excited to see your new smile too! :) ”
"I tried other aligner companies prior to byte. This was the best assessment. I surprisingly received a text right after ordering the kit. You get someone avail to walk you through what was a really easy process.
They sent my treatment plan & we then discussed via text (you can do phone call if you choose) & they adjusted the plan accordingly.
"
“Thank you for the great review. We do what we can to provide you with an experience that works best for your lifestyle and needs. Thank you for your review!”
A rep from byte, ByteIC, has responded:
“Thanks for the great feedback! We are always looking to improve our customer's experience so we appreciate you taking the time to share this with our team. We are always here to support you and cannot wait to get you to that final new smile. Welcome to the Byte fam!”