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5/5

2020-09-08

Love my new smile!

"I just finished my treatment and waiting for my retainers and couldn’t be happier. It was such an easy process from start to end. And my teeth have never looked so good. I love telling friends and family how I got here with Byte."


5/5

2020-06-01

Byte customer - week 11

"So far loving my results. Easy to use, and half the cost of other alignment programs. Top notch service!"


5/5

2020-05-27

Would recommend highly!

"Almost halfway through my experience with Byte, and have had no problems. Everything has been seamless and self-explanatory.
"


1/5

2020-05-26

Terrible Customer Service

"Haven't even used these yet and have been disappointed several times. I expected to pay $600 the first day and they charged me the whole amount. Then said it'd be a $65 charge to refund it. Just let it go since I wasn't sure if it was me or the website even though I clicked through to select the payment plan.

Someone texted me from Byte saying they were going to help guide me along the way. We talked on the phone via the same number so I knew it worked. Received the aligners Friday (5/26) and texted the number with a couple of questions. Nobody answered but it was later in the day on Friday before a Holiday weekend. No biggie.

I hadn't used the aligners yet due to an upcoming dental appointment and Last night (5/27) the HyperByte in the original box, never been charged, literally kept repeating cycles for OVER AN HOUR. I texted the customer service # I had spoken/texted with someone with that it was running repeatedly and no answer. I get it, it was late. Today I try to call it and the number is DISCONNECTED. I have called the main contact number on their website and am waiting for a response. Terrible experiences so far and I haven't even put these things in my mouth yet. Be WEARY of this company.
"


Rep reply posted 2020-06-01
A rep from byte, ByteIC, has responded:

“Hi Nicole! We're happy to look into this with you. We remain fully operational and always make sure to respond within 24 hours. We will follow up via DM! As we are a medical treatment, we are not able to speak more on any patient's treatment via a public platform per patient privacy laws. Let's sort this out!”


5/5

2020-05-24

Highly Recommend Byte!

"I honestly can not say enough great things about Byte! Their customer service is outstanding! Any question I had was answered immediately, and I also received my kit and aligners extremely fast, even during these uncertain times.
The kit was easy to use, and I am starting day 1 with my aligners tomorrow. I can't wait!
"


5/5

2020-05-06

Love these aligners!

"So far, so good! Very happy with the progress. "


1/5

2020-05-04

TERRIBLE customer service

"I haven’t received my aligners yet and have ALREADY received TERRIBLE customer service. I had a change of address and have been looking at the tracking everyday since it was confirmed (2 weeks) and have been calling every day and texting my agent that’s on my case and they insisted it was going to the correct address when it was showing it wasn’t on fedex.com. They also said it would be delivered on Monday (still the day it was suppose to deliver and wouldn’t be an issue) HUGE ISSUE. They DID NOT contact fedex to resolve the issue with the write address and that’s literally all the needed done!!!! Now i’m stuck AGAIN message them and calling them multiple times to get my kit. Honestly thinking about going else where and will NOT recommend this to ANYONE. I recommended it to people at first but now am telling them about my terrible experience already. Customer service is the most important thing in a business and if you lack in fulfilling your customers needs an lying to your customers.. well you aren’t gonna last long. "


Rep reply posted 2020-05-07
A rep from byte, ByteIC, has responded:

“Hi Lauren, thank you for providing your feedback! Per patient privacy laws, we're unable to speak more on any patient's account via a public platform, but we'd love to look into this further so that we can get this corrected for you right away!”


5/5

2020-04-30

Best customer service

"Olivia and Nora were with me every step of the way with quick response and support. Could not ask for better customer service. Everyone is very kind and encouraging."


5/5

2020-04-28

Byte Review

"I have thought about braces since my teens, now in my forties I decided to finally do something to straighten my smile. After pricing around for braces and other invisible aligners, I am so happy that I decided to go with Byte. I especially like the HyperByte which helps ease some of the normal pain that goes along with moving teeth into position. The customer service reps are very responsive. I have had nothing but a positive experience and recommend to anyone thinking about improving their smile."


5/5

2020-04-17

Amazing!

"I only have one week left! My smile is brighter and straighter than I ever could have imagined! "


5/5

2020-04-01

Byte...Game changer

"Byte has revolutionized the game with their system!! 3months to change your life. It's easy and affordable but it requires discipline to stay on top of cleaning after each meal. Easy and affordable payment plans.
_Health is Wealth
"


5/5

2020-04-10

DEFINITELY RECOMMEND

"I've been searching everywhere for affordable aligners and the reviews for Smile Direct Club were not good, when I heard about Byte, I was still skeptical, but the customer service is crazy good and they are always on top of their game. They answered every question I had and if they didn't know the answer, they were honest but informed me that they would find the answer for me in less than twenty four hours. My byte advisor, Dan, was so helpful in everything in regards of insurance and making sure I was doing everything correctly. The impressions kit was so easy to do because the instructions were so thorough. I can't wait to see the end results of this! "


5/5

2020-03-28

Byte ordering process

"The process was fast and easy. I ordered yesterday and my advisor Lindsey G was awesome and a great help. I emailed her with some questions and she responded very fast and she gladly went back and forth with me over email answering all questions. She was even kind enough to send me a text the next mornging before calling to make sure it was a good time to call while understanding that I have little ones and live a crazy life."


5/5

2020-03-27

Easy, at home experience!

"I have recently purchased my aligner treatment plan and I’m so excited to get started! The whole process has been extremely easy so far, and I love the added convenience of doing everything from home. I had some questions when my treatment plan first rolled out, and customer service was so prompt and helpful to make the needed changes in order for my plan to be corrected. I’ve been incredibly pleased with my customer service advisor and how quick the response time has been. My treatment plan is 18 weeks long, which is much shorter than I expected, and the price is excellent. So far I’m very happy that I chose Byte! "


5/5

2020-03-25

Smiling again

"I’m so glad I found bytes. I can’t believe how easy it is to get my smile back."