"Ordered a lens advertised from CDW for $289. Got confirmation email and then shipping email. Received lens and thought everything was great.

Then I got my credit card bill. They charged me an extra $300 WITHOUT even contacting me by phone or email. Emailed and contacted them by phone only for them to tell me they'll make arrangements to get the lens back of offer only $100 back of my $300.

I have since contacted the BBB (Please contact the BBB and file a simple online complaint if you have issues with this company) and I also filed a dispute with my credit card.

Stay away!"

"This is one seller to avoid like the plague. They are untrustworthy.

They do not honor their confirmations. I ordered a Nikon lens and received a confirmation of the order per Order Number V013037 dated February 3, 2009. I was expecting additional email as to the shipping date, however, after about a day without receiving anything, I emailed them to follow up on the order. They emailed back that they will answer my email soon. Another day passed and no answer, so I emailed them again the following day. Today, February 9, they sent me an email telling me that the price of the order is not correct -- this after several emails.

They even said on the email that they tried to contact me by phone regarding the error but was unable, however, since I use Vonage, I know that there is a log for all incoming phone call attempts -- I checked and there was none that I could see that closely resembles a call from CDW (No 800 number at all, all are local calls from 718, 212 and 917) they are obviously lying.

How convenient of them to say that there was an error in the price! I will certainly lodge a complaint with the Better Business Bureau for the unprofessional service that this company is doing.

So all you who have been hoodwinked by CDW, lodge a complaint with the BBB. We cannot allow these reseller to discriminate on which order to honor and which they will not based on this reasoning that there was an error in the posted price."

"I have attempted to buy software from cdw. After first having a pending order (nobody contacted me to ask anything, I had to call myself to find out why it was not getting shipped) I was told that the order was placed from a foreign IP address and was suspected as fraud. I was advised to cancel it and re-order (the initial order was in my husband's name). I re-ordered, and after being called twice by a sales rep, again it showed as pending on the credit card. When I inquired, I was told there was an issue with verification of the telephone number associated with the billing address. I called again and after grilling the sales person, I found out that the items were not even in stock, but they would have to be custom-ordered, with a wait time. I had to ask specific questions for information that should have been provided, especially since I was told the second time that my items would be shipped immediately. I ended up canceling the order, and will NEVER attempt to order from them again. "

"Ordered a Nikon lens for $290......despite the bad reviews here on the site.

Got an order confirmation and a manager email saying confirmed.

Now they call me to say the price is $590........classic BAIT AND SWITCH.

Don't trust them.........."

"I ordered an item from their website. Four hours later I got a call from a sales rep (Walter M.)saying that the item was no longer in stock and that the price was a mistake. He canceled my order.

I sent an email to customer service asking why the item was still listed as "Available." I got a response from Amy E. that it was available at the higher price. It seems Walter M. was not exactly truthful.

From the research I've done it seems these pricing errors are quite common. While CDW.com are not all out scammers like some other online companies, I would avoid them. In general their prices are not competitive and when they are, they will just cancel your order."

"Do Not buy from CDW.com. If you order when they are planning a price increase, they will let the order expire and then tell you that you have to pay the higher price! Recieved several emails confirming my order then nothing for a week until I emailed them twice and finally got an email back saying they had to put the order on hold and I would have to pay the new price. BUYER BEWARE OF CDW.COM!!!!!"

"My husband purchased ACER mini lap-top. He received 2 confirmation e-mails followed by phone call from one of the managers who wanted to verify billing & credit card info. Order was shipped with DHL service, and was already on a local truck for delivery. It didn't arrive on time, and we called DHL service to find out what's going on. First, we were told that they attempted to deliver it, but they had a wrong address. When we called 2-nd time, we were told that delivery was stopped by seller because it was a fraudulent package (???!!!). When I called CDW for the explanation, they told me that they stopped the order because it was placed from Russia (they checked computer's ip address) (?), not from New York! I was explaining them that the fact that my husband uses Russian e-mail service doesn't mean that this computer is phisically located in Russia, but then they would come out with different kinds of other weak excuses like that the bank didn't confirm billing address, etc (even though the card was charged right away and money actually was deducted from my husband's account!). After 2 hours of deliberations I just understood that they themselves are involved in some fraudulent activities: I don't see otherwise why our order wasn't delivered and they would blackmouth us like that! I am very dissappointed with this site - this computer meant to be my birthday gift - and would never ever recommend cdw to anyone I know!"

"I have done business with CDW for years. My company has spent tens of thousands of dollars with them. For the most part, the service was good. In the last year or so, I have had the "bait and switch" done to me, have had wrong items sent, items that didn't work, etc. Several times I have really been left in a bind and they have recently left me in my last bind with them. Ordered a laptop which in 3 months died, ordered a replacement as it is for a senior partner here, sent the new one and a hard drive enclosure so I could retrieve the info off the old hard drive. Sent the wrong one and after I called a couple of times, sent another and it is still the wrong one. Now they won't call or take care of it. If this were the first time, I would try again but after the amounts of money we have spent and the number of times this has happened, we will be looking for another supplier for our firm. If anyone knows of a reputable one, please let me know."

"DO NOT TRUST 'RECOMMENDED ACCESSORIES' ON CDW.COM

Along with a new OKI mono laser we purchased 2 hi yield toner/drums from CDW. These 3 items were quoted by a CDW senior account rep. When it was time to replace the old stock toner with hi yield we realized it was the inncorrect toner. CDW refused to replace the $338.00 in toner with the correct ones because it was passed 60 days. However, they did apologize several times while talking in circles and blaming OKI DATA for publishing the mistake their site. Aside from sales reps hounding me over the years, CDW.com is a good resource for researching some products. For purchasing, I much prefer provantage.com."

"They confirmed the order, called and emailed o verify the payment. Next day they called and said it's out of stock, and they can offer me something similar. Next day i checked and it was back in stock, but much higher price. They said it was a mistake. Typical bait and switch. I know there might be a system errors but why this rep is calling me and confirms everything, and next day he is asking me to buy something else because it was too cheap. The order was for $1k - and i still have a hold on this money on card."

"very nice service. i bought this for personal use but had it shipped to my office. i got a call from cdw verifying the shipping address then item shipped same day and i got it the next day. very professional website and customer account is very detailed, i'm able to see who is handling my order.

will buy again in the future."

"We needed new computers for our entire office and ordered them through cdw. This company indulges on the worst kind of bait and switch - not only were we not shipped what we ordered - customer service was so impossible (not only do they never know what you're talking about, they can't be bothered to find out), we ended up returning everthing just so we wouldn't have to deal with them anymore! I can't even get a list of what we have been credited for versus what we ordered - fortunately I kept every shred of information associated with this order! No one I talked to about cdw had ever had any problems with them - I wish I had read the reviews for this company before I ordered even a keyboard from them. I won't be using them again."

"Our company buys most of our printers, monitors, accessories, etc. through CDW. Their website is horrid, their inventory system is horrid (if I order 10 things "In Stock", at least a few will be put on backorder). I'm actively trying to get our IT department onto another etailer. The account managers are okay, but not really necessary if things didn't go wrong so often. Oh yeah, we get something called special pricing 3, which is supposed to mean we pay 3% more than CDW does originally, but even with this "special" pricing, they're still more expensive than most of the other big sites."

"I wish I would have read the reviews before ordering at this store. I ordered a simple fingerprint scanner. They said it was in stock. I needed it quickly so I paid premium next day shipping. Two days later they have not even shipped the item yet. What a joke of a company!"

"they had a very low price on a dmc-lx2s (silver) for just over two hundred dollars. I placed my order, gave my credit card info and got a confirmation.

a few days went by and I got an email saying the price I bought it for was no longer valid and would like to buy it at the 'current' price (more than double).

bait and switch, at least on this kind of sale ;(

I was told they had a limited # of them at that price and my order 'didn't make it'. I find that very suspicious as I ordered as soon as I heard about the good deal.

I believe the seller changed their minds and decided not to honor the special sale. they said it was not a price mistake, yet they still refused to honor the sale price.

I would not recommend such a seller. they actually did ship some at this special price (confirmed online) but they would not ship to me. I don't think this is a completely honest seller.
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