"This is a review of a CDW by an IT company.

CDW did not provide the level of customer support that we required, so we have switched to a better supplier for our computers systems and those systems for our clients."

"Very dissatisfied with the service. Do not order from this company if you require a customized pc. You give them your requirements, their quotes come with their own set of features and not the features you ask for. This will take a couple of weeks back and forth. Not worth saving a few bucks for the trouble and being shipped a unit with missing products. Resolution for the missing product(s) will take another few weeks or probably go unnoticed. Buy directly from the manufacturer."

"Ok, CDW's not the cheapest place on earth... however ... the price premium equals one thing other places don't have: phenomenal service. Any time I need a mission-critical part - as with this recent order, I call up CDW. I ordered an ink-roller & consumables for our Phaser 8500 - and they got the order out *AFTER* their Cut-off time, and it was to us 2nd business day (as requested - however - a day early!) Now that's something you don't see often.

The Customer Account execs are great - just give them a call, let them know what you want - and that's it. 1-2 minutes to place an order by phone! Wow! Especially nice - if you order the same things over and over - like consumables. "

"I have made several orders with CDW over the last couple months. Everything from Dymo address labels to a color laser printer to digital cameras. My account manager has been nothing short of spectacular, each and every time I call. I like to get to know the people I do business with and luckily, my account manager is a talker, too!"

"I ordered a power adapter for my new Lenovo T60 laptop. I received it, threw it into my laptop bag and didn't attempt to use it until I was on a business trip. That's when I found out it wasn't compatible. I emailed CDW and asked them to exchange it for the right one. I had ordered the correct one per the information on the CDW website and they admitted that they had the wrong part number listed. The pushback came when I told them that I no longer had the original packaging. Here is a direct quote from an email I received "I will speak to my manager about returning the other adapter, but I am afraid that we will not be able to exchange it without the packaging.Let me know if you would still like to purchase the other adapter." (This was after they had figured out they had incorrectly listed the adapter as being compatible with a Lenovo T60 and had added a prominent note that the adapter was not compatible with that model.) I am expected to pay for their mistake?! I finally got this kicked up to a manager who agreed to give me a refund. I found the adapater on Amazon for $9 less. I will NEVER do business with this company again.
"

"I stop using this site months ago because they mislead customers by showing product status as 'In Stock' and then giving you all kind of excuses why thay can not ship the products after you place an order. Their sales reps keep calling me and asking to come back and give them another try almost every week so I decided to take a chance and place a new order again.
The same story. I orderd 2 hard drives that appeared as In Stock and ready to ship. Days after I checked their site to see where's the package and again the order is marked as Backordered with no estimated shipping date. They didn't even bother to notify me about this.
My 2 email requests to cancel my order to account reps remained unanswered. I sent another requests to their customer relationship manager and finally got a confirmation that the order has been canceled.
I will never deal with this site again."

"Called and placed order on a business model printer on 6/4/07.

We were told it was in stock and would ship the same day, most likely.

On 6/8/o7 we called CDW and asked why we did not receive a tracking number yet, only to find out they had a issue with the credit card billing address not matching the shipping address.

THEY DIDN'T BOTHER CALLING US TO FIX THE ISSUE !

We were told that our account manager was busy and he was the only one that could fix the issue.

After six calls to CDW, five hours of waiting for a call back, being put on hold and transferred around without getting our issue resolved, we canceled the order.

GOOD WAY TO LOSE A $15k/MONTH BUSINESS ACCOUNT CDW "

"I placed an order May 15, 2007 for a very expensive monitor as a graduation gift for my brother.

NEC MULTISYNC LCD2070WNX 20.1" WIDE Mfg#: NME-LCD2070WNX 319.99

The receipt was sent to me in pdf format with a 2-3 day shipping method.

I emailed sales after 4 days and received an automated email response.

One week after the order was placed, I was contacted by sales to verify my home phone number to verify the shipping address.

It is now 13 days since the order, and I've seen no sign of the order being processed or shipped.

Fortunately, my card shows no deduction, but they do not email back, and this part is listed as in-stock.

I am very upset with CDW's business practices, and I do not recommend anyone ordering from them, despite their low prices.

My brother graduated this past Saturday, and I will have to drive 1 1/2 hours to his apartment to deliver his present, essentially spending the money I would have saved on gas instead.

-Tres

(fatbuttlarry at gmail for personal questions)"

"I have to say CDW is shockingly refreshing. They have "account managers" assigned to each business account. At first it seemed a little overkill for my 5 person office, although my experience has been nothing short of perfect service. I ordered a new network printer and it was amazing how helpful he was. Sure it could have been a fluke but this company appears to have it's act together! "

"We ordered a product from CDW Outlet on Sunday. Despite the item noting it could be shipped same day, the order was still marked for 'picking' in the warehouse on Tuesday. Sales person said "looks like it's going out today". Thursday comes, and it still hadn't shipped. We call again, another sales person checks the warehouse, and they said it's not there. So we changed our order to a different item, which the warehouse says is in stock. A week after placing the original order, we call yet again to check and was told the order is waiting for verification of address. We gave the information needed and was assured that the sales person would watch for our shipment to go out. Here we are Thursday, no word about shipment, and we call again. Now we're told the warehouse said the other product is not there.

Bottom line: we will never shop there again, and demote CDW to all our friends."

"I have been purchasing equipment from CDW for my company for over 4 years. They have always been exelent. Shipping is fast, pricing is always competitive and the customer service is always outstanding."

"My experience with CDW.com has been an entirely positive one. I recently discovered a NEC LCD1970GX monitor for the lowest price available at their website and ordered it the same day. I was pleased to receive responses to my email pertaining to my order and even a phone call within a very reasonable time frame on the same day as my order. The monitor was shipped by 5PM of CDW.com's timezone the same day, as stated on their website, and I received the monitor three days later through Fedex Ground delivery. No dead pixels noticed so far, and the monitor is impressive otherwise."

"The item I orderd (a Keyspan serial-USB adapter) was cheapest at CDW, according to PriceGrabber, but the shipping was quite expensive ($10), and that was the cheapest shipping option available. Otherwise, the item arrived promptly, for the shipping service selected."

"Great service. Fast, on-time, excellent delivery. Customer service was excellent."

"I am completely disappointed with the experience I had with CDW. I paid for shipping that was supposed to arrive at 10:30am the next day. It took 7 days for my purchase to reach me. I cancelled my order before the product was delivered and was told by an account manager to "refuse" the shipment when UPS delivered it and my money would be refunded. I refused the order and watched for 3 weeks to see when my credit card was refunded - it never happened. Finally I contacted my account manager asking when the situation would be fixed. I was told that they would get right back to me. A week later I still hadn't heard from them. It's been a month, 31 days in fact, and I still have not had my credit card refunded."