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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
4.35/5
Customer service:
4.08/5
Return/Replacement policy:
0.00/5

Verified
4/5

2017-06-10

Helpful

"Had ordered a nasal mask but wasn't working for me, customer service was helpful and courteous on getting me the dreamwear nasal an it has worked really good for me."


Rep reply posted 2017-06-12
A rep from CPAP.com, CPAP.com, has responded:

“We're so happy to be able to assist you with your CPAP needs. Please feel free to reach out anytime.”


Verified
5/5

2017-06-09

A+

"All was great thank you. I'll return."

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Rep reply posted 2017-06-12
A rep from CPAP.com, CPAP.com, has responded:

“We're glad to hear that. Thanks for shopping with us.”


Verified
5/5

2017-06-09

CPAP.com vs Medicare

"I have hassled with Medicare and their selected CPAP supplier for over a year. My old CPAP needed replacement and my local medical provider told myself and my doctor what type and model of CPAP I would be supplied with after I got a new sleep study as per their policy.
I looked on line and found CPAP.com. I found their web site to be helpful and easy to understand. I was able to choose the machine that would suit me and my needs. I used the same prescription that medicare refused to honor. I called CPAP.com's help line where a knowledgeable staff member was extreamly helpful. He verified that my prescription included the pressure setting and we were good to go. CPAP.com quickly mailed my machine with the correct pressure setting preset. Packing was very good and everything arrived safely.
Being able to purchase my own CPCP brought me so much peace of mind. I was so frustrated with Medicare and their stupid rules for a simple replacement machine. Thank you CPAP.com. It was a pleasure dealing with a reputable dealer who provides superior service, Best regards, Jim
"

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Rep reply posted 2017-06-12
A rep from CPAP.com, CPAP.com, has responded:

“Thanks for the excellent review! Call us anytime you need assistance.”


Verified
5/5

2017-06-09

Friendly, knowledgeable customer service!!!!

"I can't say enough about the excellent customer service at CPAP.com. As a newbie, I was rather overwhelmed with all the choices and within a short amount of time speaking with one of their customer service associates my order was completed and I had my device the next day! I would recommend this company to anyone that has a need for a CPAP machine and supplies. "


Rep reply posted 2017-06-12
A rep from CPAP.com, CPAP.com, has responded:

“Thanks for the kind words. We're so happy to be able to assist you with your CPAP needs. Please feel free to reach out anytime.”


Verified
5/5

2017-06-08

Great experience!

"The sales and customer service was excellent."

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Rep reply posted 2017-06-12
A rep from CPAP.com, CPAP.com, has responded:

“We are pleased to hear that you are happy with pricing and service! Thank you for shopping with us! Sleep well.”


Verified
5/5

2017-06-08

I can breathe again!

"I've placed several orders with cpap.com and in fact now I get all of my CPAP equipment through this company and this website because they're very helpful and they're very effective and they're quick. They got me the parts that I needed so that I'm now able to use my CPAP mask and machine off the grid which is great! I've ordered two batteries and the solar charger through cpap.com and is crazy because everything works just like they said it would. Also, I'm a nurse and I work in a hospital that is very interested in helping people who have sleep apnea issues. They're very proactive about that and I recommend cpap.com to all of my patients. You guys do a fantastic job and keep it up!! Your technical support operators that we've talked to via the live chat have been very helpful and we've gotten the things that we needed which is very cool! Plus I think that your prices are more than reasonable. Your company rocks!"

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Rep reply posted 2017-06-12
A rep from CPAP.com, CPAP.com, has responded:

“Awesome! We are happy to help. Thanks for leaving a great review! Sleep well!”


Verified
5/5

2017-06-08

Very good service.

"I found it easy to order the part and at a great price."


Rep reply posted 2017-06-12
A rep from CPAP.com, CPAP.com, has responded:

“We're so glad you had a positive experience with us! Sleep well!”


Verified
4/5

2017-06-08

Good, but not great, customer service

"I've spoken to customer service twice and although they promptly and effectively solved my issue, the first person I spoke to was less than friendly. The second person was quite a bit nicer"

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Rep reply posted 2017-06-09
A rep from CPAP.com, cpap5, has responded:

“Thank you for your review! We appreciate your feedback and your business. It is our pleasure to help answer any questions or concerns! Have a great night's rest, and please reach out anytime you need to contact our team.”


Verified
5/5

2017-06-08

Knew what I needed and fast service

"My local choices for CPAP is limited to three providers. one said they do not stock CPAP any longer, one said they had to order a machine and it would be 3 to 4 weeks. The other one said they have the machine and insurance would pay 80% on the machine but they would not make a claim on the tube and mask because they could not make money. They were very reluctant to try a claim on my insurance and waited 4 weeks to decide if insurance would pay for the machine. I asked the cash price , they said $895. I got the same machine at CPAP.com for $455. Sent them my Rx and got a CPAP in 3 to 4 days. "


Rep reply posted 2017-06-12
A rep from CPAP.com, CPAP.com, has responded:

“We're so glad you had a positive experience with us! We hope to do more business with you in the future.”


Verified
5/5

2017-06-08

Fantastic Mask

"A fantastic mask the F-20....I was searching for a mask that had a tight seal. The F-20 is the mask. The service through CPAP has been great. The mask arrived in a nice box and packed well...I am completely satisfied..."


Rep reply posted 2017-06-12
A rep from CPAP.com, CPAP.com, has responded:

“Thanks for the kind words. We're so happy to be able to assist you with your CPAP needs. Please feel free to reach out anytime.”


Verified
5/5

2017-06-07

The lady was not only courteous but veery knowledgeable of myo needs.

"The lady was not only courteous but veery knowledgeable of my needs."


Verified
5/5

2017-06-07

Fast and simple

"Quick no hassle everyone should try it "

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Verified
2/5

2017-06-06

Mediocre

"This is 2nd time I have ordered from you and a big difference from the first time. I felt like a number with a take it or leave it service mentality "

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Rep reply posted 2017-06-09
A rep from CPAP.com, cpap5, has responded:

“Thank you for your review. We never want to hear that your experience made you feel less than appreciated. A CPAP expert will be reaching out to you shortly!”


Verified
5/5

2017-06-05

Nice job

"Ordering was easy, shipment prompt. Order was correct and in perfect condition."


Verified
5/5

2017-06-05

Happy shopper

"It was very easy to find the items needed on line. I was unsure about the mask & if a script was needed. Customer service was very helpful. Order came about 3 days sooner than stated so we had new supplies to take on vacation. "

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