"Ordered on line and received products within the time frame stated. Thank you."
"It took me three long days with multiple people, many different ph calls. I was put on hold or waited on hold for a live person to answer questions. Then referred to a different department the next day. I finely found the 12volt adapter for my air curve 10 machine to use in my RV on my own searching res med web site. I purchased the product and use it on a road trip just fine. I think your customer service need improvement more real people to answer ph. so customers not on hold 30-45 minutes,as my time is also important to me .
"
“Thanks for taking the time to let us know you had a difficult time with your order. Your feedback is important to us. We are constantly working to provide our customers with better service. We appreciate your business and hope to do more business with you in the future.”
"A very good experience. Good phone help. "
“Awesome! We are glad to hear that. Thanks for being our customer, let us know if we can continue to help in any way.”
"Ease of ordering, promptness, pricing, satisfaction with product - everything was just as it should have been."
“We're so happy you had a fantastic experience with us. We are pleased to hear that you are happy with pricing and service! Please don't hesitate to see us again!”
"I received a good customer service and the shipping was very fast"
“Thank you so much for taking time to review your experience. We are pleased to hear that you are happy with our service! Thank you for shopping with us! Sleep well.”
"Laura answered every question I asked, and when I stumped her, she tried to get the answer from the manufacturer. She was calm, intelligent, careful, thoughtful and thorough. She is one of the best customer service reps I have ever encountered in my many calls to companies and service providers. Thank You Laura!"
“We're glad to hear that! Thanks very much for your business and your kind words. We hope to do more business with you in the future.”
"Thus far, I have been very satisfied with service from this company. Quick shipping and reasonable prices make shopping with them pleasurable. The satisfaction guarantee is a little grey though. They say you can try out a mask and return it for a refund withing a 30 day period. However....You can only return unopened packages. How in the world are you supposed to try something new, without opening the package? HELLO !!! So I am stuck with a mask I cant use because it really hurts the bridge of my nose....so much so that it broke the skin and bled. Anyway, live and learn. The different mask I ordered works great, and I will be sticking with the model I currently use. "
“Thank you for leaving a review. Your feedback is helpful to us and we want to get you taken care of. A CPAP expert will be reaching out to you soon!”
"My order never arrived and it wasn't until now I realized it. "
“Thanks so much for taking the time to submit a review. Your feedback is helpful to us and we want to get you taken care of. I've escalated your issue to one of our CPAP experts. If we can help with anything in the meantime, or you'd like a status update, please don't hesitate to email cpap@cpap.com or calling 1.800.356.5221.”
"I ordered a CPAP pillow, which is working out really well. Very satisfied."
“We appreciate the review! Thanks for shopping with us.”
"Excellent service and problem resolution. "
“Thanks for the excellent review and for shopping with us.”
"Ordered product and received it on time but i wish you would go through Medicare other wish great service"
“We appreciate the review! Call us anytime you need assistance.”
"Changed the equipment I needed and received excellent advice and service from the representative. Couldn't have been nicer and more professional. "
“We're so happy you had a fantastic experience with us and are pleased to hear that you are happy with our service. Please don't hesitate to see us again!”
"我來自台灣，但是Cpap.com仍然對我們很友善，不論在處方簽的協助或回覆問題，皆非常熱心與快速，讚！
I am come from Taiwan. Cpap.com is very friendly to us, whether in the prescription assistance or reply to the question, it's very fast and enthusiastic , NICE!"
“We're so glad you had a positive experience with us! Thank you for taking time to review your experience with our company! It is our pleasure to assist you, and we appreciate your business.”
"The products were what was ordered. The packaging was good. The delivery was on time. "
“Thanks for being our customer. Let us know if we can continue to help in any way.”
"I placed an order online to ship to Australia but Resmed don't allow machines to be sent internationally, but one quick chat with Shannon helped solve the shipping issue. Great customer service, couldn't have been better. Thank you Cpap.com."
“Thank you so much for taking time to review your experience. We are pleased to hear that you are happy with our service! Thank you for shopping with us! Sleep well.”
A rep from CPAP.com, CPAP.com, has responded:
“Thank you for shopping with us. We hope to do more business with you in the future!”