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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
4.35/5
Customer service:
4.13/5
Return/Replacement policy:
0.00/5

Verified
5/5

2017-05-08

Great support

"First time ordering items from CPAP.com. Great support from your site."


Verified
5/5

2017-05-08

Terrific Service

"Ordered supplies for myself & wife. Terrific service & delivery. Thank you!"


Verified
5/5

2017-05-08

Shannon is amazing!

"Today I was assisted by Shannon when I called in on the new DreamWear Gel Nasal Pillow CPAP Mask with Headgear - Fit Pack. I had several questions because this design is significantly different than the ones I have used in the past.

She was patient, informative and friendly and was able to answer all my questions completely.

Thank you Shannon!
"


Verified
5/5

2017-05-08

Hurricane CPAP Drier

"Easy ordering and very fast delivery. Great price, too. Love this item, I only wish I had bought one sooner."

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Overall product shipping and delivery process

Rep reply posted 2017-05-08
A rep from CPAP.com, CPAP.com, has responded:

“We're so glad you had a positive experience with us! We hope to do more business with you in the future.”


Verified
5/5

2017-05-08

easy process

"I was able to purchase items easily. One product immediately went on sale and I was given a refund of the difference. One product was defective, but they immediately shipped a replacement and prepaid return shipping for the defective unit. I will definitely buy from them again!"

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Overall customer service
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Rep reply posted 2017-05-08
A rep from CPAP.com, CPAP.com, has responded:

“Thanks for taking the time to leave a review. We're so happy to be able to assist you with your CPAP needs. Please feel free to reach out anytime.”


Verified
5/5

2017-05-08

Excellent Customer Support both online chat and telephone

"I just wanted to replace my mask and headgear without a lot of hassle and they delivered. "


Rep reply posted 2017-05-08
A rep from CPAP.com, CPAP.com, has responded:

“We're glad to hear that. We hope to do more business with you in the future.”


Verified
5/5

2017-05-07

Amazing experience!

"I was having a hard time figuring out this whole CPAP thing for my husband. The ease of using the website along with the unbelievable helpfulness of the customer service made this an enjoyable experience. I am so happy to find this site and will absolutely be recommending it to everyone I know!!"

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Rep reply posted 2017-05-08
A rep from CPAP.com, CPAP.com, has responded:

“Thanks for leaving a great review! If you ever need assistance in the future, please don't hesitate to give us a call. Thanks for being our customer!”


Verified
5/5

2017-05-07

Fast service

"Call them and they took care of business in less than three hours. Set up, and shipped out the same day!"

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Rep reply posted 2017-05-08
A rep from CPAP.com, CPAP.com, has responded:

“Thank you so much for taking the time to review your experience. We are pleased to hear that you are happy with our service! Thank you for shopping with us! Sleep well.”


Verified
5/5

2017-05-07

Easy order and fast delivery

"Ordering the new humidifier chamber from CPAP.com was quite simple and the delivery was fast. And I should add that the quality of the chamber is top notch."

Detailed Review Benchmark + -
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Overall product shipping and delivery process

Rep reply posted 2017-05-08
A rep from CPAP.com, CPAP.com, has responded:

“We're glad to hear that. We hope to do more business with you in the future.”


Verified
5/5

2017-05-06

Awesome service

"After many weeks of dead ends and frustrating poor service from my healthcare provider I made the call to clap.com. I was pleasantly greated by a knowledgeable person who cared, she helped to answer my questions making sure I got the correct mask and machine. My purchase arrived a day and s half later, everything was in order and easy to setup. I will happily recommend cpap.com to all in need of a new machine or supplies, their service and delivery is second to none. Count me as a completely satisfied customer. "


Rep reply posted 2017-05-08
A rep from CPAP.com, CPAP.com, has responded:

“Thanks for leaving a great review! If you ever need assistance in the future, please don't hesitate to give us a call. Thanks for being our customer!”


Verified
5/5

2017-05-06

Quick Shipping

"Quick Shipping and a perfect fit."

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Rep reply posted 2017-05-08
A rep from CPAP.com, CPAP.com, has responded:

“Awesome! We are happy to help. Sleep well!”


Verified
5/5

2017-05-06

Great Service and Outstanding Product

"The outstanding customer support and the follow up contact is excellent. The use of the website to order and to get the information to your physician was easy. Thank you."

Detailed Review Benchmark + -
[COPY] Recommendations
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Rep reply posted 2017-05-08
A rep from CPAP.com, CPAP.com, has responded:

“Thanks for the kind words. We're so happy to be able to assist you with your CPAP needs. Please feel free to reach out anytime.”


Verified
5/5

2017-05-05

Job well done

"Took care of all my needs"

Detailed Review Benchmark + -
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2017-05-08
A rep from CPAP.com, CPAP.com, has responded:

“We're so glad you had a positive experience with us! We hope to do more business with you in the future.”


Verified
5/5

2017-05-04

Great help on the phone with a rep

"rep was attentive knowledgable and fast."


Rep reply posted 2017-05-08
A rep from CPAP.com, CPAP.com, has responded:

“We're so happy you had a fantastic experience with us. Please don't hesitate to see us again!”


Verified
3/5

2017-05-04

Delayed Shipment

"Good except for the delay. Specifically said in the comments column that I needed the water chamber as mine was broken. But the delay of a prescription delayed the entire order. They would not honor the no shipping by breaking up the order. Actually ended up having to order a tank from somebody else days later and it still beat yours to delivery."


Rep reply posted 2017-05-05
A rep from CPAP.com, cpap5, has responded:

“Thank you for taking time to write a review. We appreciate your feedback! A CPAP expert will be reaching out shortly.”