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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
4.34/5
Customer service:
4.10/5
Return/Replacement policy:
0.00/5

Verified
4/5

2016-08-21

This is what I think.

"Great product, fast service, price could be a little cheaper. Will definitely be back for all my needs.
"

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Verified
1/5

2016-08-20

Not coming back

"I purchased over $2000.00 worth of machines and supplies over the years and when I asked to exchange a new, unopened $30.00 power supply for one that fit my machine (which I paid $800.00 for, from you), i was told NO. you would give me #15.00 credit if i sent it back. Well, no more orders from me.
joe
"

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Rep reply posted 2016-08-22
A rep from CPAP.com, CPAP.com, has responded:

“Sorry for the trouble with your power supply. I've contacted our CSR department and elevated your issue. They should be able to assist you further. Sorry again for the inconvenience!”


Verified
5/5

2016-08-20

SCUBA Mom

"I ordered the Transcend Travel CPAP machine with Multi-night battery and Solar Charger for a week long Live Aboard SCUBA trip with Boy Scouts at Sea Base Florida. I placed my order on Thursday morning and it arrived the next afternoon! It worked great!!! I'm ready for my next trip."

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Verified
1/5

2016-08-19

I will never do business with you again

"I tried to return a seal for a mask I ordered in the wrong size. I really thought my mask was a large was a large but it was a medium. You would not give me full credit because the package was open. I couldn't know it wouldn't fit my mask without opening it? I couldn't use it without it being able to fit my mask. It wouldn't. Ridiculous. Why didn't your system prompt me when I ordered something different than before? Why would you jeopardize a returning customer for not being able to use an unused mask. Ridiculous! Make sure you tell your customers before they order your return policy. Whoa forbid if someone might order the wrong thing, I politely asked that you ask your supervisor. They could only muster a 50% credit. So much for the small savings for ordering on line and the aggravation of filing my own insurance. Ugh!"

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Verified
5/5

2016-08-19

Great service,poor product

"The service was excellent but the product (Remzzzs) did not work well at all. would recommend the company but advise not to buy the product."

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Verified
5/5

2016-08-19

great to have a company who supplies parts to CPAP supplies that insurance companies do not cover.

"I needed a new power supply pack and Apria did not have access to this for me. So instead of having to go my doctor to get a new prescription for a new CPAP machine, I found the power supply cord at CPAP.com. "

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Verified
5/5

2016-08-19

Helping Me Get My Rest!!!

"Your website made it easy to get all of the supplies that I need to continue to rest properly every night. Thanks."

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Verified
5/5

2016-08-19

Excellent service & easy to order

"Delivery was quick and I like how easy it was to place the order. With my busy schedule I appreciate that it save me time. More time to party!!! Ok work!"

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Verified
4/5

2016-08-18

Need music in waiting area

"The front office customer service was great at the Richmond, Tx location. However the wait was a bit long. It would be nice to have some soothing music while waiting. Its liitle things that stick out that makes the visiting expeirence satisfying."

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Verified
5/5

2016-08-18

Breathe Easy

"Yes, price does matter. But keep in mind that service makes for good points as well. Keep up the good work, and thank you for being so helpful."

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Verified
5/5

2016-08-18

Just what I wanted

"My old mask literally fell apart. I saw the hybrid masks and was over joyed! The promise of not having a mask dig into my face any more woo hoo! My order placement went smoothly. The mask arrived quickly. The tricky part is getting it fitted right. It is not for the faint of heart. I used to sleep on my stomach and had to stop because of my old mask. I am also an active sleeper. It took me awhile but I am back to sleeping on my stomach and turning over without the nasal pillows coming out. I am sleeping the best I have in a long time. A bonus for us ladies is no more cpap wrinkles !"

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Verified
5/5

2016-08-17

Fantastic product

"I waited a long time to buy this glad I got it now"

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Verified
5/5

2016-08-16

CPAP.com - The Life Savers

"International delivery was prompt and arrived undamaged. It's has always been a pleasure dealing with the friendly staff, either in the "chat" area or on the phone (Yes, we have the interweb & phones in Australia)(We do not have kangaroos in every backyard, or hopping around our streets in the cities. You will find them in the outer suburbs and on some of our golf courses) I digress. CPAP.com are great and a complete life saver. Their pricing, even with exchange rates and shipping cost, are still cheaper that the same products in Australia. Thank you CPAP.com, you guy's are great."

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Verified
5/5

2016-08-16

"Very helpful customer service. Website easy to navigate. Wish the shipping hadn't been $7, that's a bit much."

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Verified
5/5

2016-08-16

Excellent Shopping Experience.

"I have been using CPAP.com for several years now and they always deliver 100%. The reason I gave only 3 stars for the likelihood of my recommending them to others is that I rarely run into anyone who requires sleep apnoea products. I expect to have a long relationship with CPAP.com!"

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