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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
4.43/5
Customer service:
4.26/5
Return/Replacement policy:
0.00/5

Verified
5/5

2018-08-17

Awesome

"Quick no hassel great servis"

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Overall customer service
Overall product shipping and delivery process

Verified
5/5

2018-08-17

Prompt accurate service.

"We were out of town and needed a part of a CPAP. The part arrived the next day."


Verified
5/5

2018-08-17

Excellent service

"I love the service you give along with the fast delivery. I will continue to use this for my Cpap accessories. Thank you very much"


1/5

2018-08-16

deceptive in the product review

"I bought a automated c-pap machine from them. On there specifition for the device they listed the noise level at 29 decibels. What they don't tell you is the 29 decibels is just the air flow noise. What they fail to tell you is the actual noise level is 37 decibels. I have called them and they place the blame on the manufacturer. They are refusing to solve the problem. Beware, I would not recommend buying from them. "


Rep reply posted 2018-08-17
A rep from CPAP.com, CPAP.com, has responded:

“We're sorry you had that experience with your CPAP machine. Can you please email us with your order number to the email address happycustomer@cpap.com, and we'll reach out to you about your experience. Have a great day!”


Verified
5/5

2018-08-16

Nice third-party site to get supplies.

"Ordering was easy after I found the part. The shipment came on time and was packaged well. Will use again."

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Verified
5/5

2018-08-16

Tenacious

"CPAP had a bit of issue getting the script from the Doctor's office (surprise) but they stayed with it and between the two of us we managed to pry it out of the Doc. After that everything including delivery could not have been any better."


Verified
5/5

2018-08-16

Excellent Customer Service

"Everyone who answers the phone there is polite, knowledgeable and great. I bought from cpap.com because of this. And they can talk you through getting your information off of the machine and how to work everything. Cudos to cpap.com. Keep up the great work!:):)"


Verified
5/5

2018-08-16

Way satisfied....but a suggested improvement for your consideration

"Ordering was perfect. But, you need to use your technical staff to ensure that the customer understands precisely what individual parts of his mask are included and which not. I had a few spare parts from my old setup, magnets with clips etc, that made item received serviceable in moments. If I'd not had the parts by chance on hand, I'd have been disappointed. Perhaps you present a picture and parts list showing exactly what is included and what is not. I'd have been happy to purchase anything otherwise that might have been missing. That is, I want to know for certain that I have all parts in the box to meet my needs - no guessing and hoping. Finally, if you could make association somehow with Federal Blue Cross Blue Shield you would minimize my cost. Overall, I was please."

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Verified
5/5

2018-08-16

FABULOUS service and WONDERFUL product!!!

"I was VERY happy to work with cpap.com, as was my health provider! It was all very easy, and my new cpap came VERY expeditiously! They have WONDERFUL customer service, and the price was right as well! I am very thankful and happy with the experience."


Verified
5/5

2018-08-14

Five star service!

"After we were unable to continue getting the nasal mask cushion that fit my husband through our insurance, we found that CPAP.com still sells the cushions online. The representative was knowledgeable and the product was shipped quickly and arrived in perfect condition. We are grateful for them."


Verified
5/5

2018-08-14

Great Price

"Quality CPAP at affordable prices with quick shipping.."


Verified
5/5

2018-08-13

Great service

"Website is easy to follow. Had the items I needed. If I need something in the future, I will shop here first."

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Verified
5/5

2018-08-13

Great Service

"Excellent. ."


Verified
5/5

2018-08-13

Fast Order Processing & Shipping!

"I placed an order and it was processed within an hour; all of my items arrived 2 days later (much earlier than expected), were packaged very well, and the order was correct. No hassle, no issues. I’ll definitely be ordering my APAP supplies through CPAP.com again!"

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Verified
4/5

2018-08-13

Z1 Machine

"I bought this for international, long haul flights. It works quite well. I also bought the muffler for the noise, but the background noise on the plane pretty much drowns out the whine of the Z1 CPAP machine, so I could have done without it. If I had it to so over, I would buy an automatically adjusting pressure control capable machine and one that will automatically start. I need to reduce the pressure slightly when the plane is at altitude and cabin pressure is low. As far as dependability -goes - I have had no problems with the Z1."