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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
4.43/5
Customer service:
4.26/5
Return/Replacement policy:
0.00/5

Verified
5/5

2018-08-27

Great mask!

"Fast delivery, and I finally found a mask I love! "

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Rep reply posted 2018-09-05
A rep from CPAP.com, CPAP.com, has responded:

“We are glad you received your mask quickly, Thank you for sharing your experience with us.”


Verified
5/5

2018-08-27

new mask is the best fit yet

"Easy ordering and got the best mask yet LP"


Rep reply posted 2018-09-05
A rep from CPAP.com, CPAP.com, has responded:

“We are happy to hear that you had a pleasant experience with our company.”


Verified
5/5

2018-08-27

Excellent service

"Very helpful people. Product was promptly delivered. Competitive price. Can't ask for much more than that. "

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Verified
5/5

2018-08-27

Perfect

"Ordered, received product with fast , efficient service. Was on time. Highly recommend Cpap.com!!!"


Verified
5/5

2018-08-26

Great service

"Excellent overall experience "

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Verified
5/5

2018-08-26

Very happy

"Quick, no hassle. Would use again. "

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Verified
5/5

2018-08-26

Masks covers so good help a lot!

"I will be sure to get back with you later cover for leaks great."


Verified
4/5

2018-08-25

Very good

"I received my order fast and accurate."


Verified
4/5

2018-08-25

Does what it says it will do.

"I tried the mask liner last night and it worked great. In the past not a night went by that the mask didn!t leak air. It did not leak one time all night. Very happy with the product with the exception of the price. They say you should only use one liner per week. I can!t afford $30.00 a month for them although they work very well."

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Verified
5/5

2018-08-25

Easy and convenient

"Going directly through CPAP.com was SOOOO much easier than dealing with the various vendor companies I had to use in the past. Ordering on line was convenient and the equipment arrived as scheduled. Thanks. "


Verified
3/5

2018-08-24

Good follow through, but bait and switch return policy

"Gave 3 stars for the entire experience. Ordering was easy. The product was delivered in a reasonable amount of time. The product itself is so-so for me. It's difficult to keep it on all night without it leaking and unless my sinuses are completely clear, the breath holes are too small and end using my other mask that covers the entire nose which is also so-so for me. I get a lot of elbows from my wife in the middle of the night. I go back and fourth between the two. Sometimes this works better. Sometime the other one works better. The negative aspect of my review has to do with the return policy. The website implies that they have a "risk free" trial for 30 days. The policy states that they will not accept any returns that are opened. Unless I am misinterpreting (and feel free to show me where it says you can return and opened package), the return policy is not "risk free." How are you going to test it out without opening the package? I'll admit that I purchased the product assuming it was a "risk free" purchase. Although I use it sometimes, I wouldn't have dropped the $100 if I read the return policy first. I think lawyers call it detrimental reliance. I just call it a scam. Why would I ever buy something from them again unless I was replacing a product I have already used? "

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Rep reply posted 2018-09-10
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for the update. Please let us know if we can be of further assistance.”


Verified
5/5

2018-08-24

Happy Customer

"I received this item overnight and I was so grateful. Now I need to order a battery and I will be set. Thank you, "


Verified
5/5

2018-08-24

rescue

"You folks responded quickly, courteously, professionally, and did what you said you would do all in the matter of minutes after we contacted you with our urgent need for the equipment which I thought I had ordered earlier through another company, but didn't. And now I was literally in route on a trip, waiting on a layover in an airport when we contacted you. You listened, made the necessary arrangements to ship the additional needed CPAP parts overnight, and the package had reached its destination before we arrived. Thank you very much."

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Verified
5/5

2018-08-23

Great selection, great service

"Order filled and delivered promptly.
My only setback is my insurance won’t pay unless they authorize the supplier. (Bummer)
"


Verified
5/5

2018-08-23

Excellent service

"I called to order an adaptor. The lady was very helpful and pleasant."