"I received exactly what I ordered and it worked. It did take a while before the item was shipped. It might have been because of the MLK holiday."
"poorly run company if you can call it that. we placed an order on 01/05/12 and chose 2nd day shipping. today is 01/10/12 and we still don't have the order. we received an email with the confirmation and a tracking # but when we tried to track it no information was available. the phone # on the web site just goes to answering machine. i think we have been dooped. will now have to deal with the credit card company to refund the charges for this order.
**************************************************************** reply to cpumedic's responce
i have copied and pasted the shipping information from their web site.
this is what it states
"All in stock orders usually ship out within 2-5 business days. If the merchandise ordered is on back order we will notify you via email of the projected ship date. We ship UPS (Next Day, Second Day, 3 day and Ground -default) and UPS International. Shipping charges include all handling fees. Shipping and Handling fees are not refundable, as this is UPS's fee for shipping your order. We Ship orders from Monday to Friday (excluding national Holidays)."
now where in this does it tell you that if you order and want expedited shipping that it is still going to take at least 4 days before your order is processed to ship. their reply to us about the shipping was "we ship 600 plus orders a day and we just ship in the order they are placed"
we ordered on 1/5/12 our did not ship out until 1-11-12 and arrived on 1-13-12 with our 2nd day ups order. most anyone would think that when you order and pay for expedited shipping that the order processes within a 24 to 48hr period. this part shipped from florida and we would have gotten it (the way they ship) in the same time frame without paying additional fees.
the positive out of all of this is that we did get the cable we needed and will probably not be doing business again with this company. they may want to hire someone to answer the phone or return calls and this would never have been posted in the first place."
"Bait and switch. DO NOT USE THIS VENDOR. I ordered a part on line. Paid for it and then they said they didn't have it but had a comparable part for more than double the price. Be very careful when dealing with this company. "
“The original part number purchased was not in stock, instead of cancelling, we offered a replacement part. Unfortunately, we could not agree on a price, Dell sells the part for over $1,000 and we offered it for half the price. Refund was given within 30 minutes after customer requested cancellation. Why the negative feedback?”
"After a misunderstanding on my part. I find CPU Medics to be a great place to shop."
“Thank you Dale. I hope we can have another opportunity to serve you. Thanks again for the review, Merry Christmas!”
"I received the item 2 weeks after I bought it, the product is fine and is exactly what I needed."
“Thank you very much! We appreciate your feedback =) Hope to see you again.”
"I received confirmation of the order promptly. A follow up email was received with follow up questions to ensure I had ordered the correct part.
The keyboard was received a day ahead of the projected date, well packaged and in perfect condition. Installation instructions were included and everything installed perfectly.
Excellent service and response."
“Thank you very much. It has been a pleasure serving you. We hope to see you again, take care!”
"Really great seller. Very helpful and proactive about the order. I would strongly recommend him to any friend. I needed very badly some rare parts for my laptop. The seller has been able to get them and offer them. Really nice packaging. New items were sent in factory sealed bag. Packaged in box with plenty of airbags around."
“Thank you very much for the review. Whenever you need another replacement part, you know where to go =) It has been my pleasure serving you.”
A rep from CPU Medics, cpumedics2011, has responded:
“Order placed on Thursday 01/05/12, order shipped Tuesday 01/10/12 evening. (after 3 business days). On the item page, it states that the item will ship in approximately 3 business days (all orders have processing time). Tracking number was not sent until 01/10/12 which was available for tracking. We called the customer to inform him the order was shipping on time, 2nd day shipping method, and kindly ask to reconsider his negative feedback, but he refused. Why leave negative feedback if the order was on time, in accordance with our posted availability?”