"First off, I have been doing business with Cabela's for years and have never had a problem. They do not charge you for anything that you have ordered until the item actually ships from there warehouse, so the reviews were people say they were charged and they items never shipped are false. Secondly, whenever I have had to return something they have been very prompt to send the new item in return. Yes it can take a couple of weeks becuase they have to wait for your item to return and then ship you a new one, that can take time. Cabela's is a top notch retailer and with their lifetime warranty on clothing and shoes you wont catch me shopping anywhere else!!!!!!!!!!!1"

"Ordered a pair of boots and only got a temporary order number. After few days and not hearing anything further, I contacted them to find out they had been "updating their system and it has affected my order". Thinking this matter will be soon resolved I remained waiting but it still hasn't been resolved, four weeks on. Now they are saying they are not even sure if they can cancel my order for me!!! I have had to email and contact them via online chat thing countless of times to try finding out what is going on as they have not at any point offered any further information themselves, and every time I talk with someone, they just say they don't know when this matter will be resolved. This is appalling, I needed those boots asap and now I can't even order them from somewhere else because I don't know if they are able to cancel my order and I don't want to end up with two pairs of boots! Never again will I buy from this place and if this is the level of service they offer, neither should anyone else!"

"This is one BAD online seller. I ordered 5 items 5 weeks ago. I had to pay tax plus 8.95 for shipping and that was okay since i thought i got good bargains on some of these items. Then I recieved 2 out of 5 items after 10 days of purchase. The other 3 items are listed as "Back Ordered" from Cabela's paper work and even they charged all items So i waited until I called them today to find out that all my other items were discontinued so they can't send them to me.I asked them to credit back for the 3 items which is I never received,they said it takes more then a week to credit back. I am very disappointed with them.I would never ever purchase from Cabelas again and I wouldn't recommend anyone purchase online with them."

"Cabela's is great if your order is perfect. Fast processing and shipping (I would give them 5 stars). HOWEVER, if your clothing doesn't fit, and you return the item in exchange for another size, be prepared to wait at least a month before they process the return. They ignore returns until a convenient time. Their customer service reps just say that returns take at least a month to process. Thus, beware in buying clothing. Some items run big, other small, other are to size. It is a gamble and a guess, then they aren't interested in service (1 star for returns) "

"This is one BAD online seller. I ordered SEVEN (7) items 3 weeks ago. I had to pay tax plus 10.95 for shipping and that was okay since i thought i got good bargains on some of these items. Then I recieved 2 out of 7 items after 10 days of purchase. The other 5 items are listed as "Back Ordered" from Cabela's paper work. So i patiently waited until I called them today to find out that all my other items were discontinued so they can't send them to me. If I did not call, i would not ever find out. Cabelas did not communicate with me at all. I would never ever purchase from Cabelas again NOR I would recommend anyone purchase online with them. "

"I placed an online order for a black powder revolver and a display box on 10/24 which was a Sunday and I figured that my order will get rolling on the next Monday.So Monday came and I started to check the progress of my order often and...nothing.My order just arrived today 10/29 unexpectedly. One week for delivery is pretty good. The only thing is I did not get any email telling me the progress of my order at all and when I check my account at Cabela my order is always at processing,even after the order already arrived at my house.I am happy with all items in my order but I do think that Cabela is very lacking in communicating with online customers."

"Placed an order on 10/11 and did not receive notice of shipment of cancelation. I had to call in on 10/27 to find out that the order had been cancelled. I am not impressed with their customer service. I wasted time placing the order and trying to get hold of customer service. Completely unacceptable in this electronic era. Please do not order from them! "

"Same for me as others. When I called customer service, they said it will be fine because the system is updating...blah...Now all of my orders have been cancelled. Bad customer service ever.."

"I ordered a few clothes through Cabela's. When I ordered them everything was OK, just as normal.
I waited for about 10 days and I had neither received the shipped clothes nor the confirmation/cancellation email. I just contacted them and was notified that my order was not filled because the items were out of stock.
I can understand the out of stock issues because this happens all the time. However, Cabela's should at least let me know about this instead of just ignoring me."

"Well Cabela's was having a sale. So I purchased. I never recieved a confirmation. I contacted via live chat and was informed everything would be fine. I checked back 9 days later. When I discovered my order had been cancelled. This is bad business. To bad they seem so nice."

"My online order was cancelled without an email. I was expecting to have already received my package so when I checked on Cabela's website I saw everthing but one item was cancelled. And that item was back ordered. They were expecting me to pay for shipping for one small item and not even going to notify me. I had to wait on hold to fix their mess and was told their system was being upgraded. If a company that size can not handle a system upgrade then they deserve to lose customers. I will not shop there again! "

"Cabela’s sells some fine merchandise. Unfortunately, the reviews they allow to be posted regarding that merchandise are heavily censored. If you’re familiar with reviews posted on Amazon and many other online retailers, you would expect that customers could say whatever they want, but this is not the case.

I went through three submissions of a review of a pair of pants, had each one rejected, and finally gave up. The review was generally a good one, but I made the mistake of referring to another store which had an almost identical item; that review was rejected because they don’t allow mention of other stores. When I didn’t name the store, the review was rejected because I questioned the conditions under which the item was manufactured along with defects I had noticed. When that reference was eliminated, the third submission was rejected for unspecified reasons; I suspect that it had to do with my pointing out that Cabela’s description of the item, while it was correct the last time I ordered it, was NOT correct for my most recent order — the item had changed, but the description had not.

I’ve not ordered from Cabela’s again, and I’ve recommended to everyone in my networks that they understand that, however fine their merchandise may or may not be, the posted reviews for Cabela’s merchandise cannot be considered honest and unbiased, and that dishonesty on the part of a firm is a strong reason to avoid doing business with them. There are plenty of other firms offering fine merchandise and honest customer evaluations, and I recommend buying from them."

"Really BAD customer service. No e-mail confirmation for the order I placed 2-1/2 days ago. I checked the order history today and see that it's been cancelled, again NO COMMUNICATIONS WHATSOEVER.

BAD BUSINESS!"

"I purchased fleeces that were on sale for Xmas gifts. 2 days after I placed the order, I signed on to their site to see what the status was to find out that my order was canceled! I was never contacted in ANY WAY! When I tried to talk to a representative online, I was told the item was discontinued, there was nothing they could do & they were sorry & she disconnected on me!! This was my first order & I am not pleased at all! All it would have taken was a simple email or call to let me know the items were no longer available. They did this to a friend that ordered the same item too! BEWARE!! May not get your items & you will never know what is going on unless you check. This was my first & LAST order from them. "

"purchased binoculars based on an website description only to find out it the item had inferior prisims vs the ones advertised. Also, the reg price was inflated to make the sale price look like it was a better deal. This seems to be a pattern with Cabelas. The item was also listed as a Cabelas exclusive yet I found the same exact model at other stores. I brought it to Cabelas attention numerous times their description was not correct and each time I got the standard phony apology and it would be looked into. After me bugging them for over a month to get this fixed, it finally got corrected. Finally, the people on their chat system provided inaccurate info several times. "