"I have ordered from Cabelas three times a few years ago. I have had good experience from these orders. Now I tried it again and this time it was a bad experience.

Some items were on sale and could not be order online - only by telephone (a text on the WEB shows that).

I called them (overseas) and added the new items to my chart.

After closing the order by phone I just wanted to add two more items to my order and used live chat for that. When they tried to add the new items all my existing items were cancelled. They then added them again, however their prices were three times what was shown on the WEB. They did not either try to explain why they suddenly changed all the prices and why I could not get the prices on the WEB.

I then called them again (overseas phone call) and they placed the order with the right prices and the ordering information on my account were correct. So far so good. However, when I checked the email later on, all the items expect the one not on sale had been cancelled without any information why.

All items were in stock (checked), so that was not the problem. I then took a third telephone call, but the representative I spoke to could not do anything or she could not either explain why the items were cancelled. She asked me to call customer service later on. She could not change the order.

So far I have used 2 hours trying to place my order at Cabelas. Chatting and talking to 6 representatives. This is not good customer service Cabelas! I will probably cancel the rest of the order and start doing business with some others.
"

"I like shopping at Cabela's (Online) store. All the items have very detailed descriptions and customer reviews. They stand behind everything they sell and are relatively efficient when it comes to shipping.

Their customer service is pretty good, although some of the Customer Service reps don't know everything about all their products. Understandable considering the thousands of products they sell.

Their prices are competitive, but not always the cheapest. Their strength is that they usually have what I want in stock, when others don't.

I will shop with Cabela's in the future.
"

"Wow.. nothing I ordered from this site was good. The tent wasn't what the described, a 3-man that can't even even fit an air mattress, and sleeping bag that doesn't have a zipper, a kitchen table with a sink that leaks, a pot that didn't come for 3 months until I tried to cancel it and then they magically sent it 5 minutes later. Emails were never responded to. There is nothing good to say about anything regarding this company."

"I've ordered hundreds in merchandise from these people over the years with nary a problem until NOW.
Always looked up products on the web and ordered using the item numbers on the phone , but last Thursday - the 12th. I decided to hit the "submit" button and do it "online", and my order went into the black hole....
"Thank You For Your Order
Your order number is unavailable at this time.
You will receive an order confirmation email.
Please print this page for your records."
(this NEVER came)
So after waiting overnight - I called Friday morning at work . The CSR said they had nothing in the system and it might be "Stuck in the system" (I didn't have the time or the TWELVE item numbers with me at work) and to call in the afternoon to see if it was available yet.
BEFORE calling in the afternoon I called the credit card bank to see if I had been charged PRIOR to calling these guys.
I HAD.
I ended up talking with 3 CSR's and 2 Managers who told me how sorry they were and how much they appreciate my business and 2CSR's & 1 Manager all 'confirmed' the items were in stock.
I had to manually re-enter the order with a CSR.
(I was told it was held up due to NO PAYMENT on it)
On Aug. 18 I get an email confirming my order has shipped after the total BOTCH job of my online order that was lost & re-entered.
10 of the 12 items arrived :08/19/2010 4:19 P.M. via UPS and to this date I have 2 items on back order AFTER I was told it was all in stock.
This sure isn't the Cabela's I have been buying from for about 10 year or so.
I will think TWICE before I buy from them versus local next time.
I don't think they are improving service , it's getting worse.

Robert
"

"DO NOT ORDER from Cabela's. They do not gaurantee the quality or sizing of their products. Very poor customer service. Shameful!"

"I made a purchase from Cabelas.com on 2/15/10. Paid for it, received the item and all was good. On 5/1/10 I get a random email from Cabelas Cust Service requesting additional money that states:

“Thank you for your recent order, the last item of which was shipped 02/16/10. We appreciate your patronage and hope the merchandise is satisfactory.
Rather than delay the processing of your order, we shipped it with $3.36 due. Your prompt payment of this amount will ensure our ability to continue this practice on your behalf.”

I called the phone number it listed for payment & they tell me that they realized that their system mis-charged me and didn’t charge tax and they need to collect an additional $3.36. I asked how it took them over 75 days to realize that their system mischarged me she claimed that this happens often and they periodically send out emails to collect the payments. I don’t know how a large company like this can operate a website that frequently forgets to charge customers tax & it takes them over 75 days to realize it. I personally have no problem paying an additional $3 for something, but the principal of a company coming after you 75 days after a purchase for a billing mistake their system made is completely ridiculous."

"I placed my first order with Cabela's and found the service to be excellent. I did have an issue with ammunition being backordered, but hardly Cabela's fault.

Items shipped promptly upon arrival at the warehouse and arrived well packed on the estimated delivery date. The prices were good, especially with the free shipping offer.

It is great to have a company like this. Local stores don't carry much selection. I will miss Cabela's selection when the law changes next year and online ammo sales are banned here in CA."

"This is my first time ordering from this site. I got a mummy sleeping bag that was on sale at a great price + $5.95 shipping. The shipping was fast, quality was good, item as described.

Would definitely shop here again if the price is right. "

"Cabela's is a good, solid, reputable business. I have ordered online many times from them, plus have made numerous visits to their big Dundee store. Always a good experience. "

"Cabelas was a nice store, but lacked people to help me find things. I only saw a couple employees and customers would literally wait in line to speak to the poor people. Cash registers were overwhelmed. Love the store, but they need to start staffing the store if they want me to come back.

The store was laid out confusing and had very few directionals and signage."

"I ordered a comforter on February 22, 2010. Today is March 24, 2010 and I still have not received it. I have been in contact with Customer Service and they keep telling me it should be here in a few days. I am very disappointed with the service I have received on this order. I just hope I get it because I got the curtains, pillows, bed sheets, etc. all to match!!!! After I receive this order I will probably not order again. It just simply takes tooooooo long to receive. "

"Needed to buy ammo in bulk and Cabela's had everything I needed cheaper online than I could buy locally. Even with shipping, the cost came in under what I would pay in my home state with tax.

Everything was packed very securely.

Also ordered some accessories, shipped same time and a great price on those as well."

"I ordered two bags of 100 357 brass. Unfortunately one bag had a case missing and another was dented bad enough that it could not be used. I contacted customer service and all they are willing to do is give a cabelas gift certificate for $2. They will not provide replacements for the cases which leaves me with 98 instead of 100. They also said they don't consider the product defective. Well I do, I didn't get want I ordered and they aren't willing to correct this. If this was a box of chocolates I would agree with their approach, however since I reload, and want to use these cases over and over again, having two missing cases is highly undesirable. So much for 100% customer satisfaction! I don't know what other companies do but as far as I'm concerned they aren't willing to stand by their product and make it right by me. Beware if you have any problems with your order."

"I've been a customer of Cabela's for more than a dozen years with generally excellent results. I usually place at least one order per year, if not more. The one order I did have a problem with, they fixed at their expense. The prices are usually high if the item isn't from the Bargain Cave, but their selection is so big they often offer things I can't find anywhere else. My Cabela's points in combination with the latest coupon offered makes it worthwhile. I look forward to getting the Fall Master Catalog every year, and the customer reviews on the website are an excellent resource. I will be a lifelong customer."

"I ordered a pair of glove liners from Cabela's on 10/14. Their website had lots of useful reviews of the item which helped me make my selection. The order process was standard and easy. Shipping was reasonable. Communication about the progress of the order was excellent. It shipped (from Illinois) the following day (10/15) and arrived on 10/20 (in California). Overall I'm quite happy and have just ordered again from them."