"This is a very bad store. I purchased a spyder2 Pro from them on line. I never received an e-mail notification confirming the purchase. A week later i called and the customer service person said that it shipped. I inquired further, where upon this person said she would check the shipping record. When i asked for a tracking number she said that they don't give out tracking numbers. She then said she would contact shipping and see what has happened, that it looks like it may not have shipped. When i asked if she would have it sent express mail she didn't sound very promising. Buyer beware - look at the other reviews - i wish i had read them first.

btw - i can't get to their web site now because it has expired or is pending renewal. They inform me that they are still in business. Ugh...

I called back asked for money back, told them about the other bad review here... big mistake.

Calibration-Direct's customer service person (woman) read this review, called me up saying that they wouldn't help me and told me to "go F*** myself". She then hung up immediately. End of story - no further contact to date. I called Citibank and informed them of the apparent fraud. This is obviously a very poor company to do business with - i have reported them to the better business bureau, contacted their internet service provider and merchant provider."

"The product was a high-end combination of the Spyder and the color-mouse. The latter did not work properly. Its manufacturer, Colovision, provided high level support, but after more than 30 days of effort, recommended that I return the item for refund. I call Brian, apparently the owner of Calibration Direct, who refused to make a refund, stating that they did not do so after 30 days. Upon learning this, the manufacturer sent me a refund directly. They also sent me another unit--compimentary--because of the difficulty. LESSON LEARNED - do not deal with CALIBRATION_DIRECT. Go directly to Colorvision. "

"Was in the market for a Spyder2 monitor calibration system. Found calibration-direct.com on Yahoo Shopping while doing a low-price search. While their website appeared very clean and professional, what concerned me was that I couldn't find any ratings for this store. Even a simple google search didn't find much info abt this storefront. They also had a significantly lower price compared to other resellers, which concerned me (i had my anti-bait-and-switch hat on). I had some unanswered questions about the Spyder2; and ColorVision, the maker of Spyder2 does not offer a phone number on their website. Since calibration-direct.com had a phone number, i decided to give them a call.. The customer service rep was knowledgeable as well as courteous on the phone and I decided to take a risk and order from these guys. Not only did I find it for a very attractive price, but the product arrived on the 3rd day from placing the order ($5 shipping). While im highly pleased with this reseller, I was slightly concerned that the item wasn't shrinkwrapped or sealed in anyway...and the 'badging' on the Spyder2 calibrator had some scuffmarks (IN NO WAY AFFECTS ITS PERFORMANCE!), there is no way of telling whether someone had it used it previously. But I am reluctant to blame this on the reseller because I have heard of the same complaints from other purchasers on other sites (look at some of Spyder2 reviews on amazon.com)..... secondly, almost every reseller provides tracking info after shipment.. these guys also responded to my email saying tracking info will be mailed out.. but nothing came... "