"Not a happy customer, I wanted to buy an item from their site as a gift for someone so the item was not sent to my billing address. I am not computer savy when I checked out I was never prompted for another form to fill out and did not see anything directing me to another page. It was not until a week went by that I received an email from them on Friday afternoon that they needed more information which required me to be in the possesion of a smart phone or a scanner which I do not own. A simple call to verify the purchase or a email sooner would of saved me this delay and embarrasment."

"Got the items a lot faster than expected. Shopped around and the prices AND S/H charges were the lowest around. Very satisfied with the service and have added Cals Sporting Armory to my "Favorites list". Look forward to doing more business with "Cals" in the future!"

"very fast delivery and the items ordered were exactly what was ordered. Thanks"

"Second time order... Great Price and quick ship... Will be coming back... thanks Cals...!"

"The have some of the lowest prices I've seen. Shipping is very fast. Will definately do business with them again."

"It was a pleasure doing business with Cals Sporting Armory. The shipping was fast, with the product arriving a few days after I ordered. It was exactly as advertised. Thanks, I will shop with you again."

"Personally, I will not order from this company ever again! I cancelled my order for several reasons.

First, shipments HAVE to be signed for, easy if you have someone at home, if you want it shipped to another address, you have to fill out a form and include copies of your credit card, both front and back, in addition to a copy of your ID or DL. Two, I received this e-mail regarding waiver of signature:

Hello,

The signature required at delivery is not an option that can be waived. Our site clearly states at time of checkout that a signature is required on all shipments at time of delivery and you even had to acknowledge this at checkout by checking the check box that state I acknowledge my shipment must be signed for at time of delivery. We offer the option to have order shipped to an alternate shipping address if a customer isn’t able to be at their billing address to sign for a shipment.

We are required by all the major credit card companies to get signed proof of delivery on shipment of tangible goods.

Please let me know how you would like to proceed.

--

Best Regards, Jim R. | Sales Manager
Cals Sporting Armory

Three, they have a toll free number, but no one answers. All I got was a recording to leave a message. Where is the customer service?

Four, this was the nail in the coffin as stated in the above e-mail "not an option" and "let me know how you would like to proceed". Confirmation for me of very poor customer service. Website says, they support Wounded Warrior Project and the USO...well, I am a Veteran and I didn't feel the love!

Update since their response: A much better response than I received from them.... They stated nothing about the poor customer service that I feel I received. Oh, and...they blocked my IP address...what a bunch of two year olds."

"Great web merchant !!
Easy to navigate, purchase went smoothly and confirmation and shipping were very quick."

"I am absolutely happy with my order from Cals Sporting Armory. This is the second order I have placed with this business. As before, it was a smooth, flawless transaction. My items were exactly what I ordered and they were delivered in a very timely manner. The price was the best of any site on the web or local... bar none! I appreciate that this company insists on your shipping address be the same as the address associated with your credit card. This company will not tolerate fraud. I like that they insist that your order be signed for at time of delivery. A+++++ and a five star rating!! Thanks again Cals!!"

"Laserlyte Sub-Compact V-3 Laser Black Rail Mounted FSL-3

Great price, best i found on the 'net. Arrived when it said it would be here. Couldn't be happier, I'll be a repeat customer for sure, thanks CSA ! ! !"

"Terrible Customer Service. Received wrong item, had to return at my cost, and they did not refund entire amount of original purchase price. CS told me to send back at my cost then would not respond to emails. Very bad experience and will charge back just to get the rest of my original purchase price refund."

"Absolute pleasure to do business with they shipped the items and you knew where they were every step of the way.Not only are they professional and fast but they also sell the things you want at incredibly great and cheap prices, dont buy anywhere else till uv checked these guys out i know i wasnt dissappointed "

"Order arrived quickly and without hassle and product was exactly as described online. Thanks"

"These folks set the mark for quality customer service. Goods are priced to sell and great selection. Only down side is for us "solo" homes when signature is required for delivery. I've already placed another order; they've got my business!!"

"Website was easy to use. Prices were more than competitive. Product was shipped quickly and delivered. Upon receipt of product, it was everything I expected. I am very pleased with the entire shopping experience with Cals."