"Ordered a Canon 7d from them. Got the expected call to confirm, tried to sell me other stuff some of which I bought after renegotiating the price. On the web site availability "ships in 1 or 2 days" no they tell me back ordered won't be in for 3 weeks.
I will not buy from them again, can't believe anything they tell you. The first time i called them customer service said they would ship on Fri. the 27th. Now they tell me 3 weeks maybe.
12/1/09 Got a call from Brian from C/S stating that a shipment came in from Canon Monday night and my camera would be shipped Tue, he upgraded my shipment to overnight and sent me the UPS tracking number. That C/S in my mind was VERY good and for that reason I would buy from them again"
"I have ordered a HDR Sony xr500 they had some problems with my order, but every thing was solved "
" Outstanding product, price, speedy shipping and customer care. Todd in Online Costomer Service called me to make sure the item that they were ready to ship was what I ordered also went above and beyond by answering several questions about the Canon DC420 Camcorder which I ordered. He is knowledgable and willing to help - great! I just wish I had found them sooner. I will be ordering everything from Camera Kings from now on. Simply the best online experience ever!"
"Hello, I placed an order with camera kings on Nov 18th. They promised me that the shipping will arrive in 7 to 10 days. But I have not received it yet.
Nov 18th - placed the order
Nov 19th-Got confirmation e-mail and the status was "ready to ship". credit card was charged
Nov 21st-the status changed to "available soon"
Nov 22nd- called customer care. they said shipping the order that day
Nov 23rd- again called customer care as I have not received the tracking number. They said shipping the order that day
Nov 24th-send e-mail inquiring about the order status
Nov 28th (today) -no information available
I am leaving on a vacation on 2nd and I am very much worried about my order. I should get the order by dec 2nd. Otherwise I don't have an option but to take some legal action.
Why camerakings is accepting the order if the item is not in stock? This is a kind of cheating.The credit card was charged on Nov 18th and as a consumer I am afraid that this is a fraud company!!! :(
I have my friend who is an attorney and he promised to proceed with my case.
"
"I purchased CANON SX200 IS and it delivers on time with a great packaging.
Price was great and also they add valuable Extra Gifts for FREE!
I really recommend CameraKings to everyone. I definitely will use their services again.
"
"Slow shipping poor communication with costumers i payed extra to ha my blue ray ship faster 4-5 days it will take 12 days to get it. If will not call them i would still be waiting for email confirmation."
"Once again Camera Kings has the best prices I could find. Fast shipping. I am happy with my experience."
"on mmonday 11/23/09 customer service supervisor Brian came online and refunded in full plus apologized for the situation. since the sincere effort was there i was satisfied with the outcome."
"sale representative(Erich) very humble,informative,very helpful & prompt.He did not pressure me buying accessaries.confirmation & delivery of the product were in timely fashion.I would not hesitate to buy any product from them"
"Oct 21, 2009 - Place order for Canon HV40. Awaited tracking info via email - never received.
Oct 30, 2009 - asked when tracking number would be received - got email stating they oversold the unit and should ship next week.
Nov 2, 2009 - read many many warnings on various forums about this company - began to worry
Nov 4, 2009 - I called asking if the HV40 was in stock. I was told yes. I asked why my camera hadn't shipped yet. Was told there were 50 on order. I asked why I was lied to when I asked if they were in stock. Got the run around.
Nov 6, 2009 - shipping update requested after 2-1/2 weeks
Nov 9, 2009 - response due in today should ship tomorrow
Nov 13, 2009 - shipping update requested after 3-1/2 weeks
as of today - no response
It is now 26 days since I placed my order and I'm still waiting. A little honesty about my order would have made me a repeat future customer. Instead I'm just struggling to get the one thing I've ordered.
11/16 Update: Brian Gordan - Customer Service Manager contacted me after I posted this review. He stated the delay in receiving my camera was due to delays receiving the shipment(s) from Canon (why couldn't someone tell me this to begin with?). He stated that my camera would be shipping today and offered an extended warranty and promotional kit for my troubles.
11/18 - Camera received. Thanks to Brian for his attention to this order."
"I ordered a Canon g10 at a good price from Camerakings and had a good experience. I talked to customer service about a PayPal issue and they were helpful. The email customer service was also fast and friendly. Frankly, I was a bit nervous after reading several horrible reviews of their service but everything went well. I recommend them."
"
At first reluctant to purchase from Camera King's because of some of the negative feedback. Because of the price, no shipping charge and the ability to use PayPal. I decided to purchase a Denon AVR-2310CI A/V amp. I am glad I did. Only bumps in the road were no notification of shipping information and packing material. Telephone call to Camera King's resolved the shipping information. Not a fan of air bag packing material; especially for 35 pound items. Pleased with total time of 7 business days, Oct 29th thru November 10th from order entry, confirmation of order through delivery. Comparable to amazon.com service!!!"
"Though the reviews here for Camera Kings were generally good, I was wary of the poor reviews of their other operations (see (http://brooklyn.citysearch.com/review/32931949?reviewId=19118301). Nevertheless, I ordered a Sony TX1 camera from them as they had the lowest internet price (usually a warning of bait-and-switch) but I got a very pleasant competent order taker with no pressure to add to the order. The order was sent out the next day and it was everything I expected. I am very pleased doing business here and will not hesitate to order more from them and will recommend them to others who might have been previously bitten by the "Brooklyn Gonifs" (= thieves)."
"I purchased Nikon D90 from them on Tuesday and got camera on Friday with free shipping. They asked me to call them and confirm the details. When I called CameraKings, the guy on the phone tried to sell me extra batteries and SD cards, but he didn't force me to buy anything extra. The included free stuff (bag and cleaning kit) is of extremely cheap quality. Overall, I got the Camera for $100 less than Best Buy and I am very happy with my purchase."
"This is the worst internet shopping experience I have ever had. Website said product in stock - it wasn't; charged credit card and I tried to get shipping information for 2 weeks with no success. Cancelled order; they could have cared less. They supposedly processed a credit but I will be surprised if I dont't have to contact the credit card company about the refund. I would never order from this reseller or any of its many aliases so be careful. I ordered the same item from Tiger Direct and it was shipped the same day at about the same price.
20 minutes after this was posted, they called, apologized profusely, sent an extended service warranty for the item which is legitimate. The refund was processed for the original purchase. "