"Ordered canvases back in November. They didn't email, or call. I finally after about 8 weeks shoot them an email, nothing. 5 MONTHS LATER I got a response saying my photo was too small and to send them another one. No option for a refund, no option for changing my type of canvas. Nothing. So I sent them a random picture. It was printed off crappy. Missing chunks, and the corners were all chipped up. No idea where I'm going to hang it since I ordered a specific picture for a specific reason. I emailed them and wrote them on Facebook saying my canvases were damaged. After 2 weeks they write me back, and say that I'm passed the 7 days. So I'm basically screwed out of $115. Don't buy from these jerks.
Also, their website is NOT open for reviews. They will only post 5 star ones. So don't be fooled like I was.
"
"I order 4-5 different pieces 2 weeks ago. 1 has arrived, 1 has shipped, and the other 3 are MIA. I didn’t expect to receive them all in multiple packages over the next couple of months. I travel often and I don’t like not knowing when these sporadic items will be shipped. There has been no communication as to the time table for the missing pieces and the only time I hear anything is when something is shipped.
I’m sure they are busy but let your customer know you are backed up with orders and give them an idea of how many weeks it will be. "
"Very effect marketing campaign "
":3! Best way ever! Highly Recommended"
"COol selections wish there were more"
"Have not received my picture yet and it has been a week. Sent an email asking if it had shipped and got no reply!"
"Who buys a painting without wanting or needing a freaking frame? I know me! I had no idea that unframed meant that you cant even hang your paintings up because they dont come with frames? I want to send my order back, how can i do this?"
"The website was easy to maneuver and had quite the selection of canvas. I went in only needing one but ended up buying two. I am still waiting for them to arrive but its been 1.5 weeks so hopefully in the next few days my canvas will be delivered "
"Great products! I love the Rick and Morty canvases"
"Can’t waih to see these prints in my clsssroom."
"Still waiting on my picture"
"I love everything. The product, I deserve it button, everything. Of the product comes just as good then I will be ecstatic. "
"I am new to this sight and I can not wait to receive my product. I will be back"
"Very user friendly. Great experience"
"I am very impressed that they called after my online purchase to make sure I knew what I was buying (I did not). I was able to change my purchase accordingly and get just what I wanted. Excellent customer service!"
"Easy to imagine sizes because measurement were made available. "
A rep from Canvas Freaks, Canvas Freaks, has responded:
“Chris! our customer service team reached out to you 3-4 times because the Starry Night canvas set that you ordered was a bad quality image. We wanted to ensure that you received products that you're happy with. We wanted to exchange that one out for something different. After emailing and calling you 3-4 times we still received no responses. Please call us immediately between 10am-5pm EST Monday-Friday at 407.978.6224 ”