"Ordered canvases back in November. They didn't email, or call. I finally after about 8 weeks shoot them an email, nothing. 5 MONTHS LATER I got a response saying my photo was too small and to send them another one. No option for a refund, no option for changing my type of canvas. Nothing. So I sent them a random picture. It was printed off crappy. Missing chunks, and the corners were all chipped up. No idea where I'm going to hang it since I ordered a specific picture for a specific reason. I emailed them and wrote them on Facebook saying my canvases were damaged. After 2 weeks they write me back, and say that I'm passed the 7 days. So I'm basically screwed out of $115. Don't buy from these jerks.
Also, their website is NOT open for reviews. They will only post 5 star ones. So don't be fooled like I was.
"
"Very easy to understand, great preview of my canvas. Thank you for being awesome"
"Awesome and unique canvasies "
"The Instagram add I saw is what prompted me to buy this piece. It’s dope and ik a lot of people out there love Rick and morty just as much as I do. I will be displaying it in my dorm for my first year of college"
"we ordered it and it came the day it was supposed to so that was cool....also it was what they said it was so that was cool too!!!"
"Goodndjskejdndieiekjejdie"
"Try adding a tracking number towards the end of the purchase"
"Couldn’t modify quantity at checkout. "
"Didn't get item framed like I ordered"
"Shipping is taking twice as long to receive than what they told me on the site, and then when I go to contact them, they claim to have a live chat available M-F 8-5 Eastern Time. I am in Pacific time, at 8:41 am and no live chat is available. I called them, no answer - AND their voicemail isn't even set up. This is ridiculous. "
"I googled what I was looking for and your website came up with exactly what we wanted. We love and own 2 tabby cats and this picture compliments one of our other pictures. I was provided a complimentary discount and we will definitively revisit this site in the future.
Thank you!"
"Found exactly what I wanted within the matter of minutes. Love this website."
"On June 23, 2018 I ordered a set of canvas prints and paid through Pay Pal. At the time of order placement, they ask for an email address which I provided. They accepted payment and provided a receipt with an order number.
The items have not been received. When I go to the Canvas Freaks website to track the package I am asked for an email associated with the order and the order number, which I provided. The website comes back with a response stating,
"SORRY, THAT ORDER WAS NOT FOUND
The email address entered must match the email address that was used when the order was placed. Please contact support if you continue to have trouble finding your order."
Now in case I have a Alzheimer's, which I don't, I tried all three of my email addresses with the same result.
I then called the phone number provided on their website contact page ***-***-****. It states, "This number has not yet set up a voice mailbox." Undeterred I searched the address and phone number on the web and found a different phone number ***-***-****, which provides commentary about their working hours and how sorry they are they cannot answer the phone at this time, but will return the call asap. I've called twice and sent an email, no response.
It appears there is no legitimate way to contact this company and I will be reporting them for fraud."
"Simple nothing extravagant !!!"
"Great and easy to purchase "
"While deep down, I wanted to put
Sanders because **** this ****, my actual choice is a more thoughtful, cultured anti-Trump statement!"
A rep from Canvas Freaks, Canvas Freaks, has responded:
“Hey! Thanks so much for reaching out. We want to begin by apologizing for your difficult experience. Our telephone customer service is live from 10 am - 5 pm EST. If you email us at info@canvasfreaks.com we respond within 12 hours everytime!
We searched for your emails and did not find any. We also reached out to you on June 6th twice and did not receive any responses via email. Please remember that we can only email the email that's on file since we don't have any others.
You also left a fake phone number which was 000-000-0000. Please send us contact details to info@canvasfreaks.com and let us help you!”