"Awesome - the lowest price, ultra quick shipping, well packed, product exactly as advertised (brand new MyFi)"
"Outstanding total expierence regarding my purchase...Shipped in 24 hours of placing order and kept WELL informed and up to speed during the entire process,,, Great job!!
"
"Everything went very smoothly until FedEx delivered an empty box. The box had been opened on the bottom and sealed with a tape size different from CapLink's. I was able to get right through to Customer Service. They concluded that the theft had to be in the FedEx system and asked if I would start the claim process - which I did. They then immediately sent a new unit, which arrived ok. EXCELLENT Customer Service. Nothing more I could ask from a company. "
"Ordered a Garmin GPS mount and $280 Mapsource software the best prices I found anywhere on the web with the added appeal of free shipping. Reseller ratings gave me confidence. Got a confirmation next day that my order had been sent to the warehouse for shipping and that I should receive a mail within 24 hours with a tracking number. So far so good. But after 3 days no email and the web site status showed "Tracking Information Currently Unavailable, Check Back in 24 hours". I mailed them and never received a response. After another 2 days I phoned them. They answered with a simple "Good Morning" so I had to double check who I was talking to, and with no explanation or anything they simply gave me a tracking number. I checked the tracking and it showed that it had been delivered a couple of days earlier. Turns out it had been delivered to my apartment management office with no notification given to me - not Caplink's fault but if I had had tracking info as promised or a response to my email it would have saved some worry for me (it was an expensive order) and avoided a phone call.
Finally, items were packaged on inside edge of the shipping box with the space in the middle filled with plastic "pillows". When cutting open the box i cut into the CD box inside.
So mixed feelings - I got what I wanted in good time at an excellent price but tracking information, lack of email response, lack of phone professionalism and poor packaging disappointed me."
"Good experience would buy from them again. Product was as described. They had the best price on the unit."
"Just recieved my iRiver H320 and I couldn't be happier, with my day and the service. After a long fun day, I came home thinking my iRiver would be here Sunday or Monday, at my suprise, without even recieving a tracking number I recieved my product which I ordered on Wednesday. Great service, A+++, will order from again, and great price too!"
"This was a good buying experience. I was wary of them from reading some customer reviews, but they had the best price on the GPS I wanted. I called ahead of time and made sure that what I wanted to buy was new and unused, and that they had it in stock. They did, and were friendly and responsive on the phone (I wasn't put on hold at all). My GPS was shipped almost immediately and I was given a Fedex tracking number. It arrived only a day or two later, and was in perfect condition."
"Everything went as promised. I will definitely use this company agai. Thanks for a great service. "
"Great Service, ordered friday night and recieved tuesday am. will use again for my printer toner needs. "
"Very bad bad bad, cause they have charged my credit card but dont refund me my money, I had send more than 15 email, but no one respond me.
They reply me that going to refund me my money but still today they dont (see below)
From : CapLink Technology Order Processing
Sent : Tuesday, January 4, 2005 4:48 PM
To : "'Johnny Lee'"
Subject : RE: reclaim my order 16368
| | | Inbox
We received the following e-mail in reply to our request for a credit card authorization form requesting it be cancelled: Charges were then refunded on December 30th, 2004 and should appear on your statement within the next 48 hours. If you would like the order reinstated and the order shipped, you will need to fill out the credit card authorization forms.
"
"Everything went perfect. Shipping was fast, packaged well, very well done. Thanks"
"Ordered a new compact flash card on thursday night and received first thing monday. These guys are on the ball. A+++++"
"Easy to use website.
Rapid delivery.
Correct, well packed item.
I'm very satisfied."
"The prices are very good, but they need some improvment on the amount of time it takes them to ship out an item.
I placed my order before noon on Saturday, January 15th. Caplink did not ship my order until Tuesday January 18th. I am not happy at all with the amount of time it took Caplink to ship my item."
"Purchased a Garmin IQue, unit arrived quickly and we love it. Would buy from this company again. "