"Excellent experience. I ordered a GPS map on 1-12-2005 and it was delivered 1-13-2005. I used FEDEX 2 day delivery. I will definitely use them again. The web site was not listed on very many of the shopping sites."

"Completely satisfied. Immediate email notification of purchase, notification when shipped and very quick receipt through the mail."

"Excellent and speedy service. Very professional, knowledgable, and courteous."

"I was very satisfied with my purchase of a GPS receiver. The price for the item was the lowest on the internet, and the shipping was free. At first I thought it might be too good to be true, however, it turned out to be a great deal and the shipment was received on time. Thank you!"

"The shipment of my order was fast. The only complaint is that they said they would e-mail me with tracking information from the warehouse, but didn't. Instead, I got the package. A pleasant surprise, but a surprise. I was getting angry for a couple of hours because I didn't get the confirmation e-mail, but then got the delivery."

"I would just like to say thank you for the I-River IFP 795 mp3 player. I ordered the item on Sunday, 01/16/05, and I received it today, 01/18/05, only two days later. That was the fastest delivery I have ever received and I am also extremely happy with the price of the product. Thank you again."

"The price and the 4.5 star rating is why I ordered the item from this store. I was however NOT pleased with the transaction. I ordered the item on Friday and upgraded to 3-day select shipping, I did not receive the item until the following FRIDAY. Their claim was that it was re-reouted by the shipper, but I don't believe this to be true. I called numerous times to request a tracking number early in the week, and their website never was updated showing a tracking number although it said that the item had shipped. Finally, Thursday the following week after being on hold with the company's 800 number for over 40 minutes, I was told that I would receive it overnight due to the shipper's error, I however believe that the item was never shipped due to the reseller error. They gave me a $10 credit. Would not order from them again."

"Got what I ordered on time and for the best price. Thene whene I had a question about one of the featers I called CAPLINK talked to a live person who gave me the information that I needed.Look forward to doing buissnes with CAPLINK again...........B.C. Los Angeles"

"Fast and easy to do business with.Would buy from them again"

"Very pleased with the item!!!! Great price nad it arrived super fast. Thank you! I will order again. !!!"

"Very inexpensive item compared to other "stores" that I checked. Very secure shipping, no chance the item would be damaged during shipping."

"In November I ordered inventory. The inventory arrived. My credit card
bill showed two billings for the one shipment received. They shipped one
and billed two. Had I mistakenly ordered two then two would arrived, as
billed.

My bookkeeper called and complained. Had she not caught the error, then
would Caplink. This means that they conveniently do not reconcile their
billing orders with their shipping orders and that this mistake will take
advantage of customers that do not carefully review their bills.

In December, a month later, I place a different order. I received ONE
shipment, as ordered. Once again, weeks later, when the bill arrived with
DOUBLE BILLING of TWO SEPARATE ORDERS.

How is it that an honest, competent online retailer can get away with double
billing the customer, and never reconcille internally between their own
billing and shipping invoices, and then claim innocence and/or customer
error? I buy from dozens of companies online and NEVER run into this
difficulty ANYWHERE. The fact that these people correct the error when
pressed IS NOT GOOD ENOUGH. They are obligated to find these discrepancies
themselves, internally, in order to protect the customer and assure a deal
as promised. If I did not waste the time and energy TWICE to correct this
neglegence ON THEIR PART, then I would have been the one who paid for the
mistake.

HOW MANY OTHERS ARE BEING DOUBLE BILLED AND HAVE NOT CAUGHT THE ERROR?

I can NOT endorse this type of online retailing with anything less than a
BAD REVIEW. Whether or not this is a fraud, a scam, or totally neglegant
business practice is irrelevant to the customer. The end result is THE
SAME. Given the FACT that this same problem arose TWICE, with a month's
time to repair their back end and implement a double checking policy to
prevent this error from routinely occuring to customers, is an unwillingness
on the part of CAPLINK to see that this does NOT occur again. To simply
BLAME the customer for making the error, when CLEARLY the billing invoice
and shipping invoice DO NOT MATCH just does not hold any water. How is it
that this error makes it past their own internal audit? This is the
computer age, there is no excuse for the consumer to pay the price for
erroneous billing practices.

Its simple business: Billing and Shipping invoices MUST MATCH. Until then
this is FRAUD plain and simple"

"Very satisified with the purchase. Prompt delivery and good product."

"Cap link technology was a good company to buy from but the delevry was stalled for 3 days."

"I ordered an iRiver H340 on a Friday and got an e-mail message saying my order would ship that day. I never received tracking information. I sent e-mail on Monday asking if the product had shipped, but never got a reply. On Tuesday I got through to customer after several tries. The rep told me I'd missed the cutoff on Friday, but it had gone out on Monday.

I received the unit Tuesday afternoon. I received tracking information the next day (Wednesday). As others have mentioned, the initial confirmation message was garbled and the tracking link had an extra "." (dot) in it.

Unfortunately, the H340 was defective. That's when things got unacceptable. It took 24 hours to get a return authorization (their site does say this in the return policy). I mailed my unit back on Thursday and FedEx Ground says they received it Friday. I never got a notification of receipt. I sent e-mail on Tuesday asking for status and got a reply saying they were closed Monday for MLK day, but that the replacement would go out that day. Their site has no mention of being closed Monday. It actually still says they'll be closed for New Years.

On Thursday I sent mail since I hadn't received tracking information and there was no indication on my account page that a return was even in progress. I didn't get a reply. On Friday I got through to their live chat (again after several tries). I was told that the replacement had shipped from California, that the Califonia site wasn't tied into their return system, that they couldn't give me tracking information, but thought the item would arrive Tuesday. They also said that their return system isn't tied into their Web site yet, but they planned to do this in the future.

So, bottom line: they think that shipping me a replacement for a defective $385 item is going to take a week, but couldn't even be sure of that since they couldn't get to the tracking information. The support person said he'd call CA when they opened and try to get them to manually pull the information, but that I wouldn't even get that until Monday.

Overall, they were reasonably fast and cheap and their support people are very helpful once you get through to them. Unfortunately, their on-line system is terrible, especially if you have to return something. Even a simple acknowledgement of receiving e-mail would be an improvement. There are much better options out there. "