ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.70/5
Chance of future purchase:
4.59/5
Shipping & packaging:
4.68/5
Customer service:
4.68/5
Return/Replacement policy:
4.84/5
Featured Review



Verified
5/5

2024-12-18

Awesome experience and flooring

"I ordered 55 boxes of Coretec Cairo oak 9x72 and shipping is fast, customer service was great and my flooring is beautiful. Not to mention at $2.64sqft I wasn’t getting that price anywhere else! I did have 5 boxes damaged (fedex fault) able to use 2 but the company had no issue sending the 3 replacements at all. Very enjoyable experience overall especially when having anxiety ordering from an out of state or online company. Highly recommend!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-12-16

Great communication

"Joven was my sales consultant. I had professional guidance for choosing the best flooring by for our congregation and quick, knowledgeable responses to questions and emails. "


Verified
5/5

2024-12-08

Fantastic customer service

"Price was great Ava delivery was smooth. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-12-07

Great experience buying from ACW

"Competitive price. Professional service. Overall very happy with ACW and would be my first choice next time I buy carpet. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
3/5

2024-12-05

Floored over flooring

"Dealt with Bob Mathis. Tons of back and forth emails. We discussed a discount on my order with being military, was told your company doesn't offer military discounts. However, he would take care of me. Well I got my flooring delivered to my house in central Florida paid for shipping and full price for flooring. So, not sure what taking care of me meant. Shipping was a pain to work with. Took longer than promised for delivery. Flooring was okay. But that's it. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-11-29

Fast delivery

"They were able to accommodate me with a small order. Up to date tracking, fast delivery. I would use them again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-11-15

Great place to get friendly floors!

"We ordered online and communicated via emails. All emails were answered quickly and told us what we needed to know. We were sent updates on when the it would arrive and what we needed to do with the shipment once it arrived. The flooring had been put on a pallet and arrived without damage and nearly stacked. And it arrived quickly. American Carpet Wholesalers hit every mark at 5 stars. We liked the experience so much we ordered from then again a couple of weeks later. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-11-22

Great experience!!

"I came here for some hard to find tile carpeting and they actually had it when others did not and not only did they have it it was shipped in a timely manner with no defects. Thank you ACW for making a brother look good!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-11-22

Excellent customer service

"From the first phone call Ben was extremely helpful with answering my questions and helping me coordinate getting the LVP flooring I needed to continue with completing the bedrooms in my home to match what is already in our home. The flooring I had was an old SKU number from Shaw's, however he took the time to find the comparable. It is a perfect match. The price was extremely reasonable. The shipping was completed through R&L carriers and they kept me updated on the status the whole time. Seamless process."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-11-17

Great product great customer service

"Love this place Saved $1500.00 from local store and got it just as fast."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-11-17

on time and professional

"Delivered quickly and professionally"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-11-15

Ben deserves 5 stars himself

"Here’s the revised version with proper grammar and clarity:

Ben was a key factor in our decision to order from American Carpet Wholesalers. I explained our needs to him, and he immediately outlined the process for us. He provided a quote for approximately 6,000 square feet and mentioned that most shipments of this size typically come directly from Detroit (I was hoping to find a local option to save on shipping). I told him I would call back, and he followed up, confident that I would because of the shipping situation.

I called him back the next day and placed the order. This company will definitely be our go-to moving forward. It’s refreshing to work with someone who truly knows what they’re talking about—not just trying to make a sale!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-11-13

Would have been great.

"I had a great review written but the submission process was a sham. It wouldn't take any of my verifications. I was asked to change my email password which really wasn't linked to my email. When I got things changed my review was gone so I couldn't submit it. Get it together ShopperStream!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-11-08

Very professional company!

"It was a great experience all around from all my questions about the product being answered, the purchase process, email confirmations, ordering and the delivery!! I will definitely recommend and use your company in the future! KEEP UP THE GREAT WORK!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-11-08

Great service!!

"Ordered by phone! CSR was very helpful and the delivery process was smooth! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process