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Verified
5/5

2003-09-19

"Great selection of products at good prices. I like how they give advice about the products at the bottom of each page, that really helped me decide which products I needed.
I made one order, then later that day I remembered I had to order a couple more things. The products all shipped in one package, making it easier for me to keep track of, much appreciated! (the package was deliverd at 8AM, FedEx is goofy sometimes)
I will definitely use CaseCooler.com for all my future system cooling needs.
"

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Likelihood of customers making future purchases
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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
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Web site being easy to use

5/5

2003-09-16

"After much price-comparing, CaseCooler had the lowest price. My order arrived in two days! I got exactly what I ordered, and it was packaged very well to prevent damage. The item was in original packaging and I could tell it hadn't been previously opened/fussed with."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-09-11

"I ordered some ram sinks on Sunday night and they came two days later via Priority mail. I was very satisfied with their service and prompt shipping and I hope to continue doing business with them in the future."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-09-10

"Stores that carry hard to find items for cheap are pretty rare. Casecooler is one of the 2 stores that I found that carried the panaflo 3pin tails. The only other competitor was insanely overcharging on shipping for a few tiny cables(casecooler's price was cheaper, but still a little high for something so small). If I ever need anymore, I'll be coming back to casecooler and ordering a small bulk(oxymoron?) of them. Items were shipped promptly."

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5/5

2003-08-20

"Excellent seller. Great prices, great site, incredibly fast shipping!"

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Overall quality of the company
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Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall web site
Speed of web site
Web site reliability
N/A
Web site being easy to use

2/5

2003-08-20

"Order shipped very quickly. Could track my order but there were no updates on the tracker until the day I got my order. That is more of a Fed-Ex problem than Casecooler.com. Ordered six fans. Five were the correct ones and one was a wrong model (wanted pcsc-100 and got FC-2000-B). Apparently the website was not updated after the company started carrying a different model, so I got a much much louder fan. Called the comapany and got a quick response from the owner. He offered to refund the fan price and correct his web-site. That is good customer service. Everything was great except that one fan. May come back for more business if I can verify that the item posted on the website is what I will get. I will have to order the fan from somehwere else and pay the shipping again."

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Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Being easy to reach
Making decisions on their own
Being trustworthy
Being knowledgeable
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

4/5

2003-08-19

"The shipping took only four days, which was great, especially since a weekend was in the middle of those four days, and most other companies seem to just slow down on the weekend, and this one did not. The only two tiny complaints I have are 1) that the packaging isn't exactly the greatest, especially considering that I bought a Acrylic Computer Case that absolutely cannot be scratched or damaged, and 2) the order tracking was horrible; the entire time from the evening that I ordered the case to the afternoon right before I picked it up, all the order tracking page told me was that it was "shipped." Yup, just one word, "shipped." It wasn't until the day after I picked it up and signed for it that the order tracking site was updated, and said that I signed for it already."

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mfc
5/5

2003-08-18

"Very pleased. Items arrived very quickly and as expected. Will definately order from CaseCooler again."

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5/5

2003-08-16

"Awesome response and process time! How I wish all these other companies would be so efficient! I will definitely be back!!! Dan Luedee / Twin Towers Ent."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Delivering products on-time
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-08-15

"Great Company to deal with. I placed my order online Monday, paid for 2 day shipping and received my order on Thursday. I will definitely order from them again. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-08-05

"I was happy to find your site while searching for memory cooling devices. I will return again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
N/A
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-08-02

"Great follow up communication and super fast shipping. Will do business again. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-08-01

"Purchased a BNC cable, great price and fast shipping, recommended."

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Overall product shipping and delivery process

5/5

2003-07-31

"This is the second time I've purchased from CaseCooler and this is also the second time that I am very impressed with this company. Excellent shipping (shipped next day), great prices, not to mention great packaging.

I would definitely buy from them again and again as this is a company I, and hopefully you, can rely on.
"

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Overall product shipping and delivery process

5/5

2003-07-31

"Have purchased several times, excellent communication, shipping; recommended reseller."

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