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5/5

2003-05-12

"Very timely service and shipping. Great prices! I would by items from this retailer again!"

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5/5

2003-05-11

"Great job! I found their site using froogle.com, and then immediately checked resellerratings.com to see their reputation. The case fan I purchased arrived even before I had hoped."

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Overall quality of the company
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Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
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5/5

2003-05-10

"Third order with the, all were perfect. Great prices, next day shipping. "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

4/5

2003-05-09

"First time case mod, and most everything I needed was on this site for a reasonable price. I needed fans, adapters and even some lighted items. All purchased from this site. The layout was nice and the ordering process was easy. The real surprise was that it all shipped and arrived with in a few days. I would order from CaseCooler again with out hesitation."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-05-08

"Ordered a zalman vga heatpipe cooler and a fan bracket, order shipped out same day(fedex ground) and arrived at the same time as two other second day airborne shipments from two other places. It was packed in a generously sized box with plenty of packing nuts."

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Overall quality of the company
Pricing of products and services
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Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-04-28

"Made a large order consisting of several 80mm LED fans, a couple 92mm LED fans, some cold cathodes, a Lazer LED lamp and a Vantec Nexus NXP-201 multichannel fan controller. Ugly looking web site but decent selection and very good prices made it worth it. Very straight forward ordering process. Order was shipped in good time and a tracking code came by e-mail promptly. Overall, a very good shopping experience."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-04-22

"Great service, fast shipping & Delivery, merchandise well priced. Would definately do business with again!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
N/A
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-04-21

"very fast shipping, reasonable shipping rates and would order from the again."

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Overall quality of the company
Pricing of products and services
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Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-04-17

"Hi , i ordered it and they shiped it very quickly and gave me a tracking #. the item arived very quickly and in great shape packaged well. A++"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-04-17

"Excellent service. I inadvertently gave the wrong expiration date for my credit card when I placed my order. The potential problem was handled immediately and the product that I ordered was delivered very rapidly. Would definitely order from this company again. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service making decisions on their own
N/A
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-04-16

"Excellent products, well priced, organized web site,easy ordering, on-time shipping and nice,honest/competent staff!!!!!!!!!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Overall technical support
N/A
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-04-10

"This was my first order with this company. I only placed a small order for some rounded IDE and Floppy cables and some fan grills. I placed my order late Sunday night 4-6-03 and it arrived Wednesday 4-9-03 morning by USPS Priority Mail. The prices were good and the shipping charge was for the actual cost of shipping.
Their site is well laid out and easy to use and they sent me two emails to keep me updated on the status of my order.
I will definitely use CaseCooler.com again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
N/A
Overall technical support
N/A
N/A
Overall customer service
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-04-09

"Everything went as advertised. Heatsimk even arrived a day ealier that projected."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process

5/5

2003-04-07

"Ordered some Artic Silver CERAMIQUE polymer to put on my HOT AMD CPU. Charge was average and the shipping by USPS was standard $3.85 up to 1 lbs. (SO I knew they werent trying to rip me off on shipping)...Got it 3 days after I ordered which was expected. It was in very good condition(Package and contents). Got the product as advertised. Will do business with them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-04-03

"Excellent service. One item I had purchased was out of stock - received an email telling me the order could be shipped w/o the backordered item, or the entire shipment could be delayed till it arrived. I elected to have the order shipped excluding the item - they replied in less than an hour telling me they had shipped, gave me a tracking number, and told me they'd inform me again when the backordered item arrived/shipped.

Will definitely purchase from this retailer again!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process