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5/5

2003-07-31

"Easy to work with, good price deals, quick shipping, would definitally buy from them again!"

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5/5

2003-07-29

"I ordered two Artic Silver Ceramique on a Friday. The items shipped within one hour of placing the order. I recieved my order on Monday morning. You can't really get any better service than that. I'd definately recommend this place and I'd buy from them again.
"

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5/5

2003-07-28

"Ordered my Thermalright Heatsink.. good price.. good shipping.. came in perfect condition! thanks!"

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Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
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Ease of ordering online
Ability to determine if a product was in-stock real time
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5/5

2003-07-26

"Ordered a Zalman Heatpipe Cooler for my Radeon 9700Pro, and a tube of Artic Silver 3 Thermal Paste. Very timely delivery and constant updating on shipping and tracking till time of receipt. Excellent Company. Have bookmarked them and will order from these guys again. Thanks!"

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Value the company offers
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Is easy to do business with
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Overall product shipping and delivery process

5/5

2003-07-25

"Great company to work with. Bought a bunch of Panaflo fans. Everything was as described. Shipped very fast. Packed well. Sent me email confirmation of the order. Sent me email confirmation of the shipping with shipping info. Will do business with them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-07-25

"Excellent service on a very small order. Casecooler has a great price of $4 on the Arctic Silver Ceramique thermal compound and very reasonable $4 shipping via Priority Mail. Email confirmation said order had shipped same day and it apparently did because it came two days later all the way from Wyoming to Florida."

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5/5

2003-07-24

"Ordered a Vantec HD cooler and Vantec Aeroflow Heatsink/w TMD fan from these guys on 7/21/03 - received my package in flawless condition via USPS priority on 7/23/03! Items were perfectly new and untampered with - A++++++"

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Is easy to do business with
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Delivering products on-time
Delivering products damage free
Variety of brands and products offered
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Ease of checking order status
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Ability to determine if a product was in-stock real time
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Ease of ordering online
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5/5

2003-07-24

"I ordered a northbridge heatsink to replace the factory one that mysteriously fell off of the motherboard. The order was made Sunday, package arrived Wednesday afternoon. Smooth and no hassles, just like it should be. Highly recommended."

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Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process

5/5

2003-07-23

"First of all I e-mailed casecooler a question about when an item would be in stock. They responded very quickly, within 3-4 hours tops (I e-mailed at about 6:00 at night, and when I checked later at 9:30 they already had replied). This is excellent customer service.

I then ordered some case fans, cable adaptors, thermal grease and a fan bracket on 7/16/03. Received an e-mail immediately and the package shipped the next day. The package arrived on 7/22/03 through Fedex Ground. Everything I ordered was in good shape.

I would buy from casecooler again, no questions asked. Their service is excellent and their prices were very competitive.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Resolving problems
Making decisions on their own
Being easy to reach
Being trustworthy
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-07-21

"All as promised. Well packed. Shipped quickly. Highly recommend. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-07-19

"Great service! They were always quick to E-mail me and were able to help me find a small part that they had out-of-stock. Shipment was shipped on-time and was very well packed. And, of course, the parts all work well. Highly reccomended."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being knowledgeable
Making decisions on their own
Resolving problems
Being easy to reach
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-07-17

"Ordered three 80mm fans. Easy order, items new as described, packaged well, and arrived fast. Good prices. Will do business with again."

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Overall product shipping and delivery process

5/5

2003-07-15

"Purchased some cables from them and received my order with no mistakes and on time. Will definately use this company again."

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5/5

2003-07-09

"ordered a volcano 11 fan and some arctic silver thermal paste, was cheap, had fast delivery, very satisfied"

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Is committed to quality products and services
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N/A
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N/A
Overall product shipping and delivery process

5/5

2003-07-06

"CaseCooler is awesome, super fast same day shipping via USPS Priority Mail, got it two days later. Thanks USPS and CaseCooler.com"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process