"The most disturbing thing about this store and the person who apparantly is its spokeperson is his comments about the makers of products this store decides to sell.He does not care that OCZ says his store is to blame. Nor does he care if OCZ makes a good product or treats customers correctly.OCZ makes low quality products and there are so many better brands for power supplies.JUNE 15,2007:NO sorry CASE-MOD.COM my facts are exactly right. OCZ said you gave me the rebate and they said it in writing to the AG. You can check that FACT for yourself. I only reported what OCZ said or alleged that you did. Maybe you can get them to retract that or correct it. But it was their letter not mine and OCZ had no problem blaming you. You should think about that but you are much too busy attacking customers to consider what it means.
JUNE 14,2007: In response to CASE-MOD.COM's latest posts here in the last week, I should let it be known what OCZ said regarding CASE-MOD.COM. In OCZ's letter to the PA Atty General dated May 24, 2007 OCZ writes" CASE-MOD.COM gave Mr.[X] the OCZ rebate form without our permission." Looks to me like OCZ was willing to write you off as a reseller of their products long ago and wanted to put the blame squarely on you for their illegal rebates. I think it is unfortunate that you defended them and their rebate practices previously and felt it necessary to attack me instead.Since you refuse to apologize to me for that,and my rating is for customer experience overall in dealing with your site, I believe that my rating of your site is fair.And OCZ most certainly was never your fan although you seemed to want to sell their products no matter what tactics they use to trick customers.
Here is the story for those who do not know:
I was notified on May 23, 2007 by OCZ Technologies and the PA ATTORNEY General's Office that OCZ had decided to pay my rebate in full.My rebate is already in the bank.Many bravos go to the PA ATTY General for the excellent hard work they did here.I commend OCZ Technologies for realizing this rebate refusal scheme they had at almost a 100% rate was wrong and dishonest. I hope they end it forever now.
On April 16, 2007 I had ordered the OCZ Technology GameXStream 850 Watt Power Supply from Case-MOD.COM. They had a price of $197.38 with delivery and there was a $30 rebate from the manufacturer that would drop the price to $167.38 plus the cost of a stamp.CASE-MOD.COM's price was not the lowest but they had the item in stock to ship. As you shall read, the rebate was no good because I purchased it at CASE-MOD.COM. I received a postcard reply from OCZ Technology that my rebate was DENIED because my purchase was made by an UNAUTHORIZED retailer[CASE-MOD.COM].I filed a formal complaint against OCZ Technology and CASE-MOD.COM with the Pennsylvania Attorney General's Office of Consumer Protection. I won. I got exactly what I wanted and asked for --the $30 rebate I had honestly submitted.
As far as CASE-MOD.COM was concerned, they did NOTHING to assist me with this problem although they did admit the OCZ rebate form was poorly written. CASE-MOD.COM instead just attacked me and lied about the facts saying I should have researched the rebate program better. There was actually nothing available to research as they well know. The rebate was in fact a MANUFACTURER REBATE and should have been good at any legitimate retailer. There was nothing on the rebate form to inform a consumer that the rebate would not be good at certain retailers and there was no site to check to see what retailers were not included or were included in the rebate. CASE-MOD.COM continues to make it sound like I did something wrong(after they posted 3 different times they would no longer respond to my negative review)and now they say I "bypassed" OCZ's rebate requirements. No I did not bypass them --they were illegal.CASE-MOD.COM can not figure that out.ILLEGAL--meaning they were breaking the law.That's no concern to CASE-MOD.COM obviously and that is partly why my negative review is here.For customers who want to know,a company can not offer a rebate that has "hidden" requirements for customers to qualify.There has to be a reasonable way for customers to know if they qualify for the rebate.So if only certain retailers can be used to obtain the manufacturer rebate, there has to be a way for a customer to know this. That was the problem here. CASE-MOD.COM knows I won by now. Still they attack me. I must have been right or why would OCZ send me the rebate in full a month after the Attorney General began investigating this sordid affair? CASE-MOD.COM just wants to attack me and I guess will never admit they had some responsibility here as a retailer. Too bad they do not know the law regarding rebates and retailer's responsibilities regarding them.Why take a chance with a retailer that attacks customers when the customer was right to start with?CASE-MOD.COM owes me an apology in writing for their nasty uncalled for attacks on a customer who was right. I got that apology from OCZ. I never got one from CASE-MOD.COM however. Thanks to the hundreds of readers who emailed me with their support and stories of these rebate scams they were taken by.If you feel a manufacturer and/or retailer ripped you off regarding a rebate they offered I urge you to contact the AG in your state. Guess what people? Sometimes the little guy can WIN!!!



"

"Purchased a silverstone power supply ST50EF-Plus from this company because they had the lowest price. Received my PSU in about week from placing the order. Overall, I am quite satisified with my experience."

"Purchased an Arctic Cooling Freezer Pro 64 cpu cooler for a new build. When a major reseller jacked the price of this unit to $25 over suggested retail, I started looking for alternatives. Found many resellers out of stock until I hit Case-Mod.com. This is a highly rated cpu cooler and I found their price and USPS shipping to be equitable compared to the rest of the market. Received shipping notification on Tuesday. The unit arrived two days later. If this is a fair representation of their service, then kudos to Case-Mod.com. I will definitely keep my eye out to make further purchases for this and future builds from them."

"nice product, but very poor communication and very slow shipping time aroun 20 days."

" CASE-MOD.COM had the lowest price, so I ordered from them. This was my first order. I asked them to please ship the same day if they could because the motherboard I won on in auction was coming the next day. I could'nt afford anything more expensive than USPS PRIORITY mail because I'd spent too much already on my 8800GTX video card!
2 days later, I decided I would prep my RIG for the C51XEM2AA motherboard and install the heat sink from CASE-MOD whenever it showed-up.
"Scout's Honor" a half hour into the transplant, I hear a knock! I'm YELLING because I'm trying to get the prep done! I whip-open the door and almost tripped over the box! WOW! 2000 miles in 2 days! I yelled again: THANK YOU! to the mailman. Wait, it gets better . . .
I opened the box like it's Christmas day again! The tube of grease comes with the tip broke-off! I go O.K. No prob! I'll just push some out with the plunger, right?
WRONG! The plunger sticks, Then it frees-up and SPLOOGES all over my mouse, pad, ETC! I clean everything up and finish the heat sink install. I emailed the heat sink company that day and today, 2/Jan/07 - no answer! I asked them to replace the tube, I sent them pics of the mess and everything!
So later on that day, I sent the pics and an email to CASE-MOD and asked them who's responsibility it was to replace the grease? Then I asked if I could have some ACTIC SILVER CERAMIQUE, If not, please send me a replacement tube of grease from another heat sink box. . .

Case-Mod told me that it's not their responsibility to send me a replacement grease tube. But since the heat sink company had not sent me a reply, Case-Mod would send me a replacement. They sent me the arctic silver ceramique!


TOTALLY AWESOME! YOU GUYS ARE THE BEST! Please look for my review at ReSeller Ratings.com! You deserve to be recognized for your dedication to your customers!

THESE guys are A++++++++++++++++++++++++++++++



"

"My first order with case-mod.com and it seems their great feedback on resellerratings.com was no fluke. My item came quicker than expected, which was an especially pleasant surprise considering I placed the order the night before a long holiday weekend.

I hope to have the opportunity to do business with them again some time."

"Bought a power supply. Great price! Works great. Fast shipping. Easy to order. Would buy again. Thanks, Case-Mod!"

"Very good experience. They had the lowest price on a PSU that I was having difficulty finding. Shipping was very fast and the PSU was shipped directly from the manufacturer.

As it turned out, the PSU that was not powerful enough for my PC. Case-Mod has excellent customer service and handled my return perfectly. I would definitely purchase from them again."

"My second order with this store.

I placed an order for a:

1 x OCZ OCZ4002048ELDCPE-K EL DDR PC-3200/ 400MHz/ Platinum/ Dual Channel (OCZ4002048ELDCPE-K)

on Oct 30, 2007. My order still has a pending status and they will not answer my e-mails. Since it is clear they are not going to, I will leave this very dissatisfied rating for this order.

If I don't hear from them I will be going to my credit card company and have this order reversed. You can call me overzealous all you want. This is pathetic when a customer has to come to a website like Resellers Ratings to try and get some communication from an online vendor.

If the item is not in stock, why not e-mail and say so.

I will never place another order with you again.
"

"My order was for a Seasonic PSU and PowerAngel. But the PowerAngel was out of stock (notified after placing the order). I indicated a few days later that I need the PowerAngel ASAP and if they can't deliver, I needed to cancel that part of the order and order from somewhere else.

The PSU arrived as expected.

3 business days later, no response from them, so I sent them another and finally they have let me know that the PowerAngel is discontinued and will refund me.

Not very happy at this point as I should not have been able to place an order for an out of stock item, and they should immediately offer to cancel/refund that portion of the order if they do not know when they will be able to deliver, but at least they took care of me in the end."

"Prompt delivery. New part as advertised, with all listed components. Seasonic S12-430 PCI-E Power Supply (Silent)"

"Great price, great product, shipped quickly... What else could I ask for?"

"Super fast shipping, great price on both product and shipping, great packaging. First time buyer, and will definately buy from again."

"I had a manufacturing issue with the item I purchased. Case-Mod.com promptly shipped a replacement."

"I ordered the 12" Cold Cathode "true red" kit.They arrived three days later via Priority Mail.The kit was well packaged and no damage upon arrival.Very happy first time customer."