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Verified
5/5

2006-01-17

"This company did a great job at sending me my order on a timely basis."

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Verified
4/5

2006-01-15

"The prices are reasonable and lower than some other online retailer. I got a lot of my computer parts from them."

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Delivering products damage free
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Overall technical support
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Verified
5/5

2006-01-02

"Bought a ATI Cooler from Case-Mod.com. They had the best price around, even cheaper than eBay. The site was easy to use and I really liked the option to pay via credit card or PayPal. They shipped the item quickly and followed up via email each step of the way. Securely packaged too. (unfortunately, Fedex dropped the ball and took 10days to ship, but not Case-Mod.com's fault).
"

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Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A

5/5

2005-12-28

"I bought six 3pin Y adapters and three 4pin Y adapters.
They had the cheapest price anywhere, instores or online ($0.67 each).
Obviously, this type of product requires no customer service. They shipped fast and I was satisfied.
Buy from case-mod if they're cheap. But, I've heard their customer service is not great.

I will return to this seller for small things that are inexpensive.
For bigger parts, I will go to newegg.
"

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Verified
5/5

2005-12-19

"Great place to shop! The ordering proccess was very clear and I received my order in a reasonable amount of time."

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Ease of ordering online
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Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A

Verified
5/5

2005-12-16

"Orders came on time. Shipped within 48 hours as stated on website. All items were packaged well."

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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Making decisions on their own
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Being easy to reach
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Being trustworthy
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Resolving problems
N/A
Being knowledgeable
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Overall customer service
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Verified
1/5

2005-12-13

"Price was cheap, too bad they marked on their website it was in stock but found out a week later after it should have been here it was stuck at processing because they didn't have the item in stock and didn't have any notice that the order would be delayed. Also called there number in the early afternoon 25 rings and no answers."

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Pricing of products and services
Value the company offers
N/A
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
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Overall technical support
Resolving problems
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Being knowledgeable
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Being trustworthy
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Making decisions on their own
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Web site reliability
Web site being easy to use
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Verified
5/5

2005-11-14

"awsome case came with hard drive cooler and 420w power supply i didnt pay for"

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Overall quality of the company
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services

5/5

2005-11-13

"FANTASTIC !! I ordered a power supply at 4:30 PM on friday and it arrived at my door saturday afternoon. Given, I am located very close to them, but the fact that they were able to get it in the mail so soon says something. In a sea of resellers that are often *too busy* once they take your money, it is refreshing to buy from someone who gets it. Thanks for the great transaction.
**Update** I ended up having the power supply go kaput soon after purchase. Case mod was very responsive and helpful in getting the RMA turned around with a working product. Once again , I stand by my review .. ***AWESOME***
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being trustworthy
Making decisions on their own
Being knowledgeable
Resolving problems
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-10-23

"Ordered an Arctic-cooling fan for my 9800xt video card. The order arrived in less than a week. No problems."

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N/A
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N/A
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Verified
4/5

2005-10-19

"They didn't know when the item I ordered was really coming in so they suggested another brand. I ended up getting the other brand."

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Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
N/A
Overall quality of the company
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
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Verified
5/5

2005-10-14

"Everything went quite smoothly, without any problems."

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Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Making decisions on their own
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Being trustworthy
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Verified
5/5

2005-10-13

"Low prices and the discount for using google.com's froogle link was a nice addon. Speedy Shipping too."

Detailed Review Benchmark + -
Pricing of products and services
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
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N/A
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N/A
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N/A
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N/A
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Verified
5/5

2005-10-09

"Great products and fast shipping. Arctic Cooling Fans CPU/GPU are awsome."

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
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5/5

2005-10-04

"I was looking for a SilverStone case and found www.case-mod.com via a google seach and they listed the price $15 less then the regular price (their regular price was same as newegg). So I decided to place the order. To my surprise they had the usual shipping options but had 2 more, "Home Delivery" and "In Store pick up". "Home Deliovery" was faster and cheaper then cheapest FedEx options. I am guessing this is because they figured out that my shipping address was in their vicinity (Bay Area). Anyways so I decided to check their address and found out that they are located right next to my office. So I planned to go and pick it up in person and did not checkout.

The next day I got a mail from them asking if there was a problem and why I had not placed the order. That is GREAT!!! customer service. I replied to the email saying that I will come by and pick it up in person and pay for it at that time. They instantly replied back saying that it is a special order and will take 2 days to arrive and they will deliver to my home or office for free if I place the order today.

So I decided to go to their site and found out that $15 discount was no longer there. So I emailed them back and they instanly replied back saying that if I had found their website via a referral then I should come to the site via that route again to get the discount. I typed it in google and found them again with the discounted price and plced the order.

I will update this posting once I get delivery. But up to now I am very impressed. Keep up the good job!!!

-- UPDATE --
I have recieved the Case and in excellent condition. I was informed by case-mod that this was a special order item and will take 2 additional days for them to get it and then they will deliver it to me. But somehow they were able to make SilverStone ship the item directly to me via UPS and they kept me updated via E-mail of the status and also provided a tracking number.

Excellent service. Will definately buy again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
N/A
Ease of checking delivery status
N/A
Delivering products on-time
N/A
Overall technical support
Being trustworthy
Making decisions on their own
Resolving problems
Being easy to reach
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability