ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2020-05-05

Great service - long lead times

"The customer service agent I worked with helped with our specific situation. Definitely went above and beyond. Give that man a raise! Only downside was the crazy long lead times. Took about two months to get our TV stand coffee table. "


Verified
5/5

2020-05-02

Nice and solid bed!

" Easy to ensemble, modern design and solid wood. Well priced overall! The customer service was also excellent! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2020-04-23

Thoughtful and professional service. Perfect!

"I recently purchased 2 Julian ottomans from Castlery and I'm very pleased with my purchase. The ottomans (grey dove color) look exactly as pictured in the website. The quality is great, soft and very pleasant material to the touch and very comfortable. Costumer service was impeccable. I really appreciate all their efforts to make their deliveries as safe as possible and their flexibility to work around the consumer's schedule for the delivery date and time.
Thank you.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2020-04-23

Love my new Seb beb

"Easy to order, looks great and arrived on time. Will be back for more!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
4/5

2020-04-21

Furniture Exceeded Expectations

"Aside from the time it took for the couch and ottoman to be delivered (we ordered in January and wasn’t delivered until April), we’re
very happy with our purchase. After unboxing the only thing needs was to put the legs on each piece which was super easy. Would definitely order from Castlery again.
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2020-04-20

Excellent

"Ordering, scheduling delivery, and receiving the product were all easy and as promised. "


Verified
5/5

2020-04-16

Excellent experience

"Beautiful piece, very sturdy, just as pictured. Very fast delivery. Would purchase from Castlery again. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
4/5

2020-04-06

Great

"Great service and product.. my couch had some scrunched up points from box, hopefully will expand over time. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-04-03

Great!!!

"Excellent experience all around!"


Verified
5/5

2020-02-20

A+ Service

"I've purchased from other direct to consumer brands furniture brands but Castlery is by far the easiest of them all. With there high-quality products and white-glove service, you won't be disappointed."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-02-05

Great quality and delivery

"Bought an Adams Sectional sofa from Castlery.co, quality is great, delivery is on time and staffs are super friendly. Highly recommend Castlery!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-01-10

This couch is awesome!

"What an awesome couch! We bought Adams sectional sofa in deep teal, the color is true to pictures online and the brass legs are shiny and polished upon delivery without any scratches. The size was just as expected and fit our space like a glove. Delivery guys were super nice, fast, and friendly. We chose to assemble the couch ourselves and it was a breeze, took us under an hour. 10/10 would buy again."

Detailed Review Benchmark + -
Likelihood of customers making future purchases

Verified
5/5

2020-01-06

I received my order within the week.

"I ordered the Seb Bench. It was very good quality and colour was the same as images. Also seat was delivered within the week. It goes nicely with my existing table. I was very impressed."


5/5

2019-11-06

Cliff shelf

"Excellent product, fits perfectly with our interior. Great service from the customer service staff and very pleasant shopping experience :) "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

5/5

2019-10-30

Lily dining table

"The Lily dining table is a wonderful addition to our new home and pairs nicely with the Chelsea bench and Tait Pouf which we also purchased from Castlery in canary yellow fabric. We chose a wood and brass theme for our living and dining areas, and the Lily dining table combines elements of both, while remaining functional, easily seating 6 people for dinner gatherings."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases