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5/5

2003-08-21

"Ordered an EPoX SPDIF card. On the same day, I ordered some other parts from other companies, including Newegg. CensusPC's order arrived before all others."

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Is consumer focused
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Likelihood of customer recommendations
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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
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Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
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Ease of checking order status
Ability to determine if a product was in-stock real time
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Ease of ordering online

5/5

2003-05-06

"recieved my epox 8rga+, gainward gf4 ti4200 golden sample, xp 2200+, 2x512MB PC3500... bad mb! but fortunately their RMA/tech-support service is excellent. wasn't happy about the issue but i guess i can't blame them. kudos on the service quickness! will probably buy from them in the future.

-david
"

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Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall technical support
Making decisions on their own
Being easy to reach
Resolving problems
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-04-08

"overall great company. friendly, informative, straight-forward."

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Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Overall technical support
Resolving problems
Being trustworthy
Making decisions on their own
Being easy to reach
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-04-05

"kick arse company to deal with knowledgable in overclocking and tweaking.they helped me even though a lot of my components were bought from somewhere else. they live up to there 'free tech support' claim. nice to still have a good company these days."

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Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Resolving problems
Making decisions on their own
Being knowledgeable
Being trustworthy
Being easy to reach
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-04-01

"I have had an exellent experience dealing with these guys. Exellent customer service, Jason returned all my calls. I have added them to my (very short)list of vendors that I will deal with. I Will definately buy from them in the future."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
N/A
Overall technical support
Being trustworthy
Making decisions on their own
N/A
Resolving problems
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-01-18

"I ordered the EPoX 8RDA+ from this company since no other store had it in stock. They didn't have it in stock as well, but notified me when they would be available. Order shipped out on the 17th and received it before Christmas. Excellent experience, would definitely order from them again."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being easy to reach
Making decisions on their own
Resolving problems
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

1/5

2003-01-15

"Very dissatisfied. Web site was down for 4 days and no one called me about my order. I had to call 3 times to get a response about my order, and they acted like it was no big deal. Then they said they had the part in and wanted my credit card number again, since it had been lost in their web site crash. They never called me to get this info, or emailed... Very unhappy, I will never order from them again."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-12-27

"I was referred to CensusPC by EPoX when I asked where I could pick up the 8RDA+. Having JUST been released, it was somewhat difficult to find the board (NewEgg sold out of their stock in a day). I called CensusPC, and spoke to Henry. Not only was he courteous, he was also intent on making sure I could have my 8RDA+ the same day. HE called ME back to let me know the board was picked up from their warehouse, and OK'd my will-call. I dropped by, paid and picked up the board. No problems since, and I've remained in contact with them. I HIGHLY recommend CensusPC, and will definitely be sure to buy from them in the future for their reliability, quickness, and top-rank service. A+"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
N/A
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
N/A
Delivering products on-time
N/A
Variety of brands and products offered
Overall quality of ordering process
N/A
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability
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5/5

2002-12-24

"I just purchased my motherboard from them today (8rda+). I must say, this is one of THE best companies to buy your computer parts from. They have great customer/seller communications, (answer all your phone calls, reply to all your emails, and will take walk-ins happily)

I bought the board at a GREAT price, and there were extremely generous and did all they could to make me a happy customer. There shipping rates also are very good but if you are live in Southern California, you can just drive there.

These are the kind of Small Companies America needs to keep open.

Will order from them again just have to find out what :) A+
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
N/A
Overall technical support
Being trustworthy
Resolving problems
Making decisions on their own
Being easy to reach
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-12-05

"I e-mailed them to see if they had the Epox 8RDA+ in stock and got a response quickly. The order was processed and shipped quickly too. I wouldn't hesitate to do business with them again."

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Overall quality of the company
Pricing of products and services
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Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process